Motorola mg7540 User Guide - Page 11

What if I'm getting Internet service but my speed is disappointing? • Be sure you know what speed you're paying for. • Check the speed with a computer plugged into the modem. Use one of the tools found when you search the phrase: broadband speed test. • If you get good speed when a computer's plugged into the modem, you may have a wireless problem. In that case, please reread the wireless router section. • Some video streaming services get bottlenecked, especially at busy times like after dinner. See whether you have the speed problem at less busy times. • Try connecting your MG7540 nearer to where the coaxial cable comes into your home. This lets you see whether your home's cabling is a problem. • If you're using a splitter with your MG7540, try the MG7540 without the splitter to see if that helps. If it does, you may need to get a better splitter. What if I'm told that my MG7540 isn't approved by my cable service provider? That's probably not true. Leading cable service providers have a list of certified cable modems for each of their Internet speeds. You can check the list for your service provider. You can also find information about certifications at www.motorolacable.com/services What if I am connected wirelessly but my connection seems slow or keeps dropping? Please re-read the Wireless Router section above.