Mr. Coffee BVMC-FCMCG-2T User Guide - Page 7

FAQ Why does the ICED coffee still brew HOT? The Mr. Coffee Frappe™+ Coffeemaker brews the perfect ratio of hot, concentrated coffee over ice to create flavorful frozen and iced coffee! This process maximizes flavor extraction and leaves you with a refreshing cup of iced coffee every time. Our precise measurements of water, coffee grounds and ice ensure that your iced coffee is always flavorful and never watered down. My frappe didn't blend properly, what's wrong? Sorry about this! There could be a few causes for this: 1. There might be too much ice. Only add ice to the line on the blender jar. When using smaller sized ice cubes, you may need to use slightly less ice. 2. There might not be enough liquid. Ensure that water is filled to the water line before pouring into the reservoir or try adding more milk to improve consistency. 3. There might not be any sugar to help consistency while blending. We have found that syrup or sugar of some form greatly helps blending texture and consistency. Try one of our favorite recipes in the included recipe book! The "BLEND" button didn't blend my frappe all the way, what should I do? If you desire additional blending, simply press the "PULSE" button a few times and the blender will pulse as you hold down the button. My iced or hot coffee isn't strong enough for my taste - what now? No problem - everyone's tastes are different! Try adding an extra ½ - 1 scoop of coffee grounds to the reusable filter for a bolder cup of coffee. Is the tumbler dishwasher safe? No, the tumbler, lid and straw should be hand-washed only. Why is there no ice left in my cup after brewing iced coffee? Try using bigger ice cubes when making your iced coffee - these will melt slower and give you ice in your drink for longer! Also be sure you have filled your tumbler all the way to the "ICE" marking. Why are there coffee grounds in my coffee? You may have over-filled your reusable coffee filter with coffee grounds, and they could have spilled over the top. Although this is uncommon, try using a little less grounds next time and that should solve this problem! Can I use a different tumbler or cup for making iced coffee? Sure thing! Just ensure you keep the same ratio of water-ground-ice to create the best tasting iced coffee! 11. REPAIRS If your coffeemaker requires service, do not return it to the store where you purchased it. All repairs and replacements must be made by Sunbeam or by an authorized MR. COFFEE® Service Center. If you live in the U.S. or Canada, please call us at the following toll-free telephone numbers to find the location of the nearest authorized service center: U.S. 1-800-MR COFFEE (1-800-672-6333). You may also visit our website at www.mrcoffee.com for a list of service centers. To assist us in serving you, please have the coffeemaker model number and date of purchase available when you call. The model number is on the bottom of the coffeemaker. We welcome your questions, comments or suggestions. In all your communications, please include your complete name, address and telephone number and a description of the problem. Visit our website at www.mrcoffee.com and discover the secret to brewing the perfect cup of coffee. You will also find a rich blend of gourmet recipes, entertaining tips and the latest information onMR. COFFEE® products. WARRANTY INFORMATION 1-YEAR LIMITED WARRANTY Sunbeam Products, Inc warrants that for a period of one year from the date of purchase, this product will be free from defects in material and workmanship. Sunbeam, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty from Sunbeam. This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. Sunbeam dealers, service centers, or retail stores selling Sunbeam products do not have the right to alter, modify or any way change the terms and conditions of this warranty. This warranty does not cover normal wear of parts or damage resulting from any of the following: negligent use or misuse of the product, use on improper voltage or current, use contrary to the operating instructions, disassembly, repair or alteration by anyone other than Sunbeam or an authorized Sunbeam service center. Further, the warranty does not cover: Acts of God, such as fire, flood, hurricanes and tornadoes. 12.