Mr. Coffee BVMC-TFX7 User Manual - Page 9

PROBLEM POSSIBLE CAUSE SOLUTION THE COFFEE IS NOT HOT Auto SHUTOFF has been activated. (Programmable models only) FOR BEST RESULTS, BREW A FRESH POT OF COFFEE. THE COFFEE TASTES BAD Coffee grounds USE COFFEE GRIND other than for an RECOMMENDED FOR automatic drip AUTOMATIC DRIP coffeemaker were COFFEEMAKERS. used. The ground coffee-towater ratio was unbalanced. USE CORRECT GROUND COFFEE-TO-WATER RATIO. The coffeemaker needs cleaning. CLEAN COFFEEMAKER AS DESCRIBED IN "CLEANING AND MAINTAINING YOUR COFFEEMAKER" SECTION. THE GROUNDS The filter is not SEAT FILTER PROPERLY ARE IN THE properly seated in WITHIN THE FILTER COFFEE the basket. BASKET. The filter collapsed. REMOVE FILTER AND REPLACE. Do you still have questions? You can call us toll-free at the MR. COFFEE® Consumer Service Department, 1-800-MR COFFEE (1-800-672-6333) or you can visit us at www.mrcoffee.com. E15 BVMC-TF Series_16ESM1.indd 17-18 SERVICE AND MAINTENANCE Replacement Parts: • Coffee Filters - For better tasting coffee, we recommend that you use a MR. COFFEE® brand 4-cup basket paper filter or MR. COFFEE® brand permanent filter. These filters are available at most grocery stores. • Decanters - You can usually purchase a replacement decanter from the store where you purchased your coffeemaker. If you are unable to find a replacement, please visit mrcoffee.com or call 1-800-MR-COFFEE (1-800-672-6333) in the U.S. or 1-800-667-8623 in Canada for information on where you can find a store that carries replacement decanters. Repairs: If your coffeemaker requires service, do not return it to the store where you purchased it. All repairs and replacements must be made by Sunbeam or by an authorized MR. COFFEE® Service Center. If you live in the U.S. or Canada, please call us at the following toll-free telephone numbers to find the location of the nearest authorized service center: U.S. 1-800-MR COFFEE (1-800-672-6333) Canada 1-800-667-8623 You may also visit our website at www.mrcoffee.com for a list of service centers. To assist us in serving you, please have the coffeemaker model number and date of purchase available when you call. The model number is on the bottom of the coffeemaker. We welcome your questions, comments or suggestions. In all your communications, please include your complete name, address and telephone number and a description of the problem. Visit our website at www.mrcoffee.com and discover the secret to brewing the perfect cup of coffee. You will also find a rich blend of gourmet recipes, entertaining tips and the latest information on MR. COFFEE® products. E16 10/11/16 2:36 PM