Mr. Coffee TF5 User Guide - Page 6

SERVICE AND MAINTENANCE Replacement Parts • Coffee Filters - For better tasting coffee, we recommend that you use a MR. COFFEE® brand 4 cup basket paper filter or MR. COFFEE® brand permanent filter. These filters are available at most grocery stores. • Decanters - You can usually purchase a replacement decanter from the store where you purchased your coffeemaker. If you are unable to find a replacement, please visit www.mrcoffee.com or call 1-800-MR COFFEE (1-800-672-6333) in the U.S. or 1-800-667-8623 in Canada for information on where you can find a store that carries replacement decanters. Repairs If your coffeemaker requires service, do not return it to the store where you purchased it. All repairs and replacements must be made by Sunbeam or by an authorized MR. COFFEE® brand Service Center. If you live in the U.S. or Canada, please call us at the following toll-free telephone numbers to find the location of the nearest authorized service center: U.S. 1-800-MR COFFEE (1-800-672-6333) Canada 1-800-667-8623 You may also visit our website at www.mrcoffee.com for a list of service centers. To assist us in serving you, please have the coffeemaker model number and date of purchase available when you call. The model number is on the bottom of the coffeemaker. We welcome your questions, comments or suggestions. In all your communications, please include your complete name, address and telephone number and a description of the problem. Visit our website at www.mrcoffee.com and discover the secret to brewing the perfect cup of coffee. You will also find a rich blend of gourmet recipes, entertaining tips and the latest information on MR. COFFEE® products. E9 BVMC-TF 4 CUP_11ESM1.indd 11-12 TROUBLESHOOTING YOUR COFFEEMAKER Your MR. COFFEE® Coffeemaker has been carefully designed to give you many years of trouble-free service. In the unlikely event that your new coffeemaker does not operate satisfactorily, please review the following potential problems and try the steps recommended BEFORE you call an Authorized Sunbeam Service Center. PROBLEM POSSIBLE CAUSE THE ON LIGHT DOES NOT LIGHT UP The appliance is unplugged. There's a power outage. THE COFFEE IS The appliance is NOT BREWING unplugged. There's a power outage. The water reservoir is empty. The filter basket is not properly inserted. The decanter is not placed all the way in on the warming plate. THE There are no coffee COFFEEMAKER grounds in the filter ONLY BREWS basket. WATER SOLUTION PLUG UNIT IN. WAIT FOR POWER TO BE RESTORED. PLUG UNIT IN. WAIT FOR POWER TO BE RESTORED. CHECK THE WATER WINDOWS. INSERT FILTER BASKET CORRECTLY. PLACE DECANTER CORRECTLY ON WARMER PLATE. ADD THE DESIRED AMOUNT OF COFFEE. E10 11/8/11 11:03 AM