NEC NP-M353WS Interactive Software / EyeRIS NEC Edition - Page 10

Troubleshooting You can check the installation condition of the camera unit when the troubleshooting in the EyeRIS setup menu is displayed on. Troubleshooting screen Switch to the calibration menu Enable/disable the Auto Run function. When this function is checked, the software starts automatically when the computer is started up. Change the stylus pen status. If clicking / pressing this by the mouse / the stylus pen when PAUSE CALIBRATION is indicated on this button, the stylus pen becomes unavailable. If clicking this by the mouse when RESUME CALIBRATION is indicated on this button, the stylus pen becomes ready to use. • Check the camera recognition area Press four corners of the projection screen by the stylus pen. A red square is indicated on the troubleshooting screen and it can be checked all area of the screen surface is in the camera recognition area. Note: • In case your projector orientation is DESKTOP, a red square on the trouble shooting screen is indicated at the 180° opposite from the indicated position on the screen. • Check influence of external light If the camera and/or the screen is exposed to strong light, it may cause of malfunction because the computer cannot recognize the stylus pen. If a red square is indicated on the screen without touching the screen by the stylus pen, it means the camera and/or the screen get influence of external light. In this case, change the place to install them avoiding to receive direct sunshine or strong light. When the Touch Module is mounted beside a window, avoid receiving influence of light from outside by appropriate measures as closing a curtain and keeping a certain distance from the window, etc. Others The stylus pen does not work. • Have the driver and the calibration software been installed on the computer? • Is the USB cable connected between the computer (type A USB port) and the camera unit (the projector itself for UM352W) (type B USB port)? • Has calibration performed properly? Even calibration is performed at the beginning, please perform calibration again when the stylus pen becomes inactive during operation • Does the stylus pen have proper charge? If red LED is not turned on by pressing the pen tip, charge the stylus pen. The finger touch operation does not work. • Is the type A USB port on the projector is connected with the type B USB port on the Touch Module by the USB cable? Lines traced with the stylus pen or the finger touch operation do not match lines indicated on the screen. • Has calibration performed properly? Even calibration is performed at the beginning, please perform calibration again when positions of drawn lines are shifted during operation • If it does not solve the problem by performing automatic calibration, try to perform manual calibration. 10