Naxa NAS-3101 English Manual - Page 13

Troubleshooting Guide This guide lists common problems and their solutions. Please refer to this guide before requesting service. If you need further assistance, please contact Naxa Technical Support (www.naxa.com/naxa_support/). Symptom There is no power. Possible Cause The battery is exhausted. The speaker hasn't been turned on. Possible Solution Connect the unit to a USB power source to charge it. Press the Power button to turn the speaker on. Symptom The device is connected but there is no sound. Possible Cause Possible Solution The AUX connector may be in use. Disconnect all cables from the AUX input connector of the speaker. Your device may be beyond the effective range of the speaker. Move closer to the speaker. Range may be affected adversely by environmental conditions. Your device may not Ensure that your device is be in playback mode. operating correctly. Start playback on your device. The device is unable to connect to the speaker. The speaker is not in pairing mode. Bluetooth may be disabled on your device. Reset the speaker (turn it off and then on again.) Set the Mode button to BT to place the speaker in Bluetooth mode. When you hear an ascending 4-note tone, the speaker is ready to be paired. Make sure Bluetooth is enabled on your device. Turn it on if it isn't. www.naxa.com Page 13