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WiFi LED Is Off, You Cannot Log In to the Router

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AC1200 WiFi Router Model R6120 • Make sure that power is turned on to the connected modem and connected devices. • Be sure that you are using the correct cables. When you connect the router's WAN port to a modem, use the cable that was supplied with the modem. This cable can be a standard straight-through Ethernet cable or an Ethernet crossover cable. WiFi LED Is Off If the WiFi LED stays off, check to see if someone pressed the WiFi On/Off button on the router. This button turns the WiFi radios in the router on and off. The WiFi LED is lit when the WiFi radios are turned on. You Cannot Log In to the Router If you are unable to log in to the router from a computer on your local network and use the router web interface, check the following: • If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router. • Make sure that the IP address of your computer is on the same subnet as the router. If you are using the recommended addressing scheme, your computer's address is in the range of 192.168.1.2 to 192.168.1.254. • Make sure that your computer can reach the router's DHCP server. Recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router and reboot your computer. • If your router's IP address was changed and you do not know the current IP address, use an IP scanner application to detect the IP address. If you still cannot find the IP address, clear the router's configuration to factory defaults. This sets the router's IP address to 192.168.1.1. For more information, see Return the Router to Its Factory Default Settings on page 114 and Factory Settings on page 152. • Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded. • Try quitting the browser and launching it again. • Make sure that you are using the correct login information. The user name is admin, and the default password is password. Make sure that Caps Lock is off when you enter this information. Troubleshooting 144 User Manual

Section	Page
Contents	3
1. Hardware Overview of the Router	8
Unpack Your Router	9
LED Descriptions	11
Ports, Buttons, and Connectors on the Back Panel	11
Router Label	13
Position the Router	13
Cable Your Router	14
2. Connect to the Network and Access the Router	16
Connect to the Router	17
Connect to the Router Through an Ethernet Cable	17
Join the WiFi Network of the Router	17
Manual Method	17
Wi-Fi Protected Setup Method	18
Types of Logins	19
Use a Web Browser to Access the Router	19
Automatic Internet Setup	19
Log In to the Router	21
Change the Language	21
3. Specify Your Internet Settings	22
Use the Internet Setup Wizard	23
Manually Set Up the Internet Connection	23
Specify an Internet Connection Without a Login	23
Specify an Internet Connection That Uses a Login and PPPoE Service	25
Specify an Internet Connection That Uses a Login and PPTP Service	27
Specify an Internet Connection That Uses a Login and L2TP Service	28
Specify an IPv6 Internet Connection	30
IPv6 Internet Connections and IPv6 Addresses	30
Use Auto Detect for an IPv6 Internet Connection	31
Use Auto Config for an IPv6 Internet Connection	32
Set Up an IPv6 6to4 Tunnel Internet Connection	34
Set Up an IPv6 Pass-Through Internet Connection	35
Set Up a Fixed IPv6 Internet Connection	36
Set Up an IPv6 DHCP Internet Connection	37
Set Up an IPv6 PPPoE Internet Connection	38
Manage the MTU Size	40
MTU Concepts	40
Change the MTU Size	41
4. Control Access to the Internet	43
Enable access control to allow or block access to the Internet	44
Manage network access control lists	45
Use Keywords to Block Internet Sites	46
Set Up Blocking	46
Remove a Keyword or Domain From the Blocked List	47
Remove All Keywords and Domains From the Blocked List	48
Specify a Trusted Computer	48
Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules	49
5. Manage the Basic WiFi Network Settings	51
Manage the Basic WiFi Settings and WiFi Security of the Main Network	52
View or Change the Basic WiFi Settings and WiFi Security Settings	52
Configure WEP Legacy WiFi Security	58
Configure WPA/WPA2 Enterprise WiFi Security	60
Use WPS to Add a Device to the WiFi Network	62
Use WPS With the Push Button Method	62
Use WPS With the PIN Method	63
Manage the Basic WiFi Settings and WiFi Security of the Guest Network	64
Enable or Disable the WiFi Radios	68
6. Share a Storage Device Attached to the Router	69
USB Device Requirements	70
Connect a USB Device to the Router	71
Access a Storage Device Connected to the Router	71
Access the Storage Device From a Windows-Based Computer	72
Access the Storage Device From a Mac	72
Map a USB Device to a Windows Network Drive	73
Manage Access to a Storage Device	74
Enable FTP Access Within Your Network	76
View Network Folders on a Device	76
Add a Network Folder on a Storage Device	77
Change a Network Folder, Including Read and Write Access, on a USB Drive	78
Approve USB Devices	79
Safely Remove a USB Device	80
7. Share a USB Printer	82
Install the printer driver and cable the printer	83
Download the ReadySHARE printer utility	83
Install the ReadySHARE printer utility	83
Print using the NETGEAR USB Control Center	84
8. Manage the WAN and LAN Network Settings	86
View or Change WAN Settings	87
Set Up a Default DMZ Server	88
Manage IGMP Proxying	89
Manage VPN Pass-Through	89
Manage NAT Filtering	90
Manage the SIP Application-Level Gateway	91
Manage the LAN IP Address Settings	92
Manage the Router Information Protocol Settings	93
Manage the DHCP Server Address Pool	94
Manage Reserved LAN IP Addresses	95
Reserve a LAN IP Address	95
Change a Reserved IP Address	96
Remove a Reserved IP Address Entry	96
Disable the Built-In DHCP Server	97
Change the Router’s Device Name	98
Set Up and Manage Custom Static Routes	99
Set Up a Static Route	99
Change a Static Route	101
Remove a Static Route	101
Set Up a Bridge for a Port Group or VLAN Tag Group	102
Set Up a Bridge for a Port Group	102
Set Up a Bridge for a VLAN Tag Group	103
Improve Network Connections With Universal Plug-N-Play	105
9. Manage the Router	107
Update the Firmware of the Router	108
Check for New Firmware and Update the Router	108
Manually Upload New Firmware and Update the Router	109
Change the admin Password	110
Set Up Password Recovery	111
Recover the admin Password	112
Manage the Configuration File of the Router	112
Back Up the Settings	112
Restore the Settings	113
Return the Router to Its Factory Default Settings	114
Use the Reset Button	114
Erase the Settings	115
View the Status and Statistics of the Router	116
View Information About the Router and the Internet and WiFi Settings	116
Display Internet Port Statistics	117
Check the Internet Connection Status	118
Manage the Activity Log	119
View, Email, or Clear the Logs	119
Specify Which Activities Are Logged	120
View Devices Currently on the Network	120
10. Manage the Advanced WiFi Features	122
Set Up a WiFi Schedule	123
Manage the WPS Settings	124
Manage Advanced WiFi Settings	125
Use the Router as a WiFi Access Point Only	126
11. Manage Port Forwarding and Port Triggering	128
Manage Port Forwarding to a Local Server for Services and Applications	129
Forward Incoming Traffic for a Default Service or Application	129
Add a Port Forwarding Rule With a Custom Service or Application	130
Change a Port Forwarding Rule	131
Remove a Port Forwarding Rule	132
Application Example: Make a Local Web Server Public	133
How the Router Implements the Port Forwarding Rule	133
Manage Port Triggering for Services and Applications	134
Add a Port Triggering Rule	134
Change a Port Triggering Rule	136
Remove a Port Triggering Rule	136
Specify the Time-Out for Port Triggering	137
Disable Port Triggering	138
Application Example: Port Triggering for Internet Relay Chat	138
12. Troubleshooting	140
Reboot the Router From Its Web Interface	141
Quick Tips	141
Sequence to Restart Your Network	141
Check Ethernet Cable Connections	142
WiFi Settings	142
Network Settings	142
Troubleshoot With the LEDs	142
Standard LED Behavior When the Router Is Powered On	142
Power LED Is Off or Blinking	143
Power LED Stays Amber	143
Internet or Ethernet LEDs Are Off	143
WiFi LED Is Off	144
You Cannot Log In to the Router	144
You Cannot Access the Internet	145
Check the WAN IP Address	145
Troubleshoot PPPoE	146
Troubleshoot Internet Browsing	147
Changes Are Not Saved	148
Troubleshoot WiFi Connectivity	148
Troubleshoot Your Network Using the Ping Utility	149
Test the LAN Path to Your Router	149
Test the Path From Your Computer to a Remote Device	150
A. Supplemental Information	151
Factory Settings	152

Match case Limit results 1 per page

•

Make sure that power is turned on to the connected modem and connected devices.

•

Be sure that you are using the correct cables.

When you connect the router’s WAN port to a modem, use the cable that was supplied

with the modem. This cable can be a standard straight-through Ethernet cable or an

Ethernet crossover cable.

WiFi LED Is Off

If the WiFi LED stays off, check to see if someone pressed the

WiFi On/Off

button on

the router. This button turns the WiFi radios in the router on and off. The WiFi LED is lit

when the WiFi radios are turned on.

You Cannot Log In to the Router

If you are unable to log in to the router from a computer on your local network and use

the router web interface, check the following:

•

If you are using an Ethernet-connected computer, check the Ethernet connection

between the computer and the router.

•

Make sure that the IP address of your computer is on the same subnet as the router.

If you are using the recommended addressing scheme, your computer’s address is

in the range of 192.168.1.2 to 192.168.1.254.

•

Make sure that your computer can reach the router’s DHCP server. Recent versions

of Windows and Mac OS generate and assign an IP address if the computer cannot

reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x.

If your IP address is in this range, check the connection from the computer to the

router and reboot your computer.

•

If your router’s IP address was changed and you do not know the current IP address,

use an IP scanner application to detect the IP address. If you still cannot find the IP

address, clear the router’s configuration to factory defaults. This sets the router’s IP

address to 192.168.1.1. For more information, see Return

the

Router

Its

Factory

Default

Settings

on page 114 and Factory

Settings

on page 152.

•

Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are

using Internet Explorer, click the

Refresh

button to be sure that the Java applet is

loaded.

•

Try quitting the browser and launching it again.

•

Make sure that you are using the correct login information. The user name is

admin

and the default password is

password

. Make sure that Caps Lock is off when you

enter this information.

User Manual

144

Troubleshooting

AC1200 WiFi Router Model R6120