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Netgear AX5400 User Manual - Page 154

You cannot access the Internet

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Nighthawk AX6 6-Stream AX5400 WiFi Router example, the router cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration. You cannot access the Internet If you can access your router but not the Internet, check to see if the router can obtain a WAN IP address from your Internet service provider (ISP). Unless your ISP provides a fixed IP address, your router requests an IP address from the ISP. You can determine whether the request was successful using the router web interface. To check the WAN IP address: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Select an external site such as https://www.netgear.com/. 3. Enter http://www.routerlogin.net. A login window opens. 4. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 5. Click the ADVANCED tab. The ADVANCED Home page displays. 6. Check to see that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router did not obtain an IP address from your ISP. If your router cannot obtain an IP address from the ISP, you might need to force your modem to recognize your new router by restarting your network. For more information, see Sequence to restart your network on page 150. If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following: • Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login. • If your ISP requires a login, the login name and password might be set incorrectly. • Your ISP might check for your computer's host name. Assign the computer host name of your ISP account as the account name on the Internet Setup page. Troubleshooting 154 User Manual

Section	Page
Contents	3
1. Hardware Setup	8
Unpack your router	9
Top panel LEDs and buttons	10
Rear panel	12
Router label	13
Attach and position the antennas	13
Position your router	14
Wall-Mount Your Router	15
Cable your router	16
2. Connect to the network and access the router	17
Connect to the network	18
Connect to the network using a wired connection	18
Find and connect to the WiFi network	18
WiFi connection using WPS	18
Types of logins	19
Use a web browser to access the router	19
Automatic Internet Setup	19
Log in to the router	21
Install and manage your router with the Nighthawk app	21
Change the language	22
3. Specify Your Internet Settings	23
Use the Internet Setup Wizard	24
Manually set up the Internet connection	24
Specify an Internet connection without a login	24
Specify an Internet connection that uses a login	26
Specify IPv6 Internet connections	27
Requirements for entering IPv6 addresses	28
Use auto detect for an IPv6 Internet connection	28
Set up an IPv6 6to4 tunnel Internet connection	29
Set up an IPv6 pass-through Internet connection	31
Set up an IPv6 fixed Internet connection	31
Set up an IPv6 DHCP Internet connection	33
Set up an IPv6 PPPoE Internet connection	34
Use auto config for an IPv6 Internet connection	36
Set up an IPv6 6rd Internet connection	37
Manage the MTU size	39
MTU concepts	39
Change the MTU size	40
4. Control Access to the Internet	42
Enable access control to allow or block access to the Internet	43
Use keywords to block Internet sites	44
Block services from the Internet	46
Delete keywords from the blocked list	47
Prevent blocking on a trusted computer	47
Manage network access control lists	48
Schedule when to block Internet sites and services	49
Set up security event email notifications	50
5. Manage Network Settings	52
View or change the WAN settings	53
Set up a default DMZ server	54
Change the Router’s Device Name	55
Change the LAN TCP/IP settings	55
Specify the IP addresses that the router assigns	57
Disable the DHCP server feature in the router	58
Manage reserved LAN IP addresses	59
Reserve an IP address	59
Edit a reserved IP address	60
Delete a reserved IP address entry	60
Use the WPS Wizard for WiFi connections	61
Specify basic WiFi settings	62
Change the WiFi mode	63
Change the WiFi mode if AX WiFi is enabled	64
Change the WiFi mode if AX WiFi is disabled	65
Change the Transmission Power Control	66
Change the WiFi password or the WiFi security	67
Set up a guest WiFi network	68
Enable or disable the WiFi radios	70
Set up a WiFi schedule	71
Specify WPS settings	72
Set up the router as a WiFi access point	73
Set up a bridge for a port group or VLAN tag group	74
Set up a bridge for a port group	74
Set up a bridge for a VLAN tag group	75
Set up an IPTV port	77
Manage custom static routes	78
Set up a static route	78
Edit a static route	79
Delete a static route	80
Enable or disable implicit beamforming	81
Enable or disable MU-MIMO	81
Enable or disable AX WiFi	82
Enable bridge mode	83
6. Optimize Performance	85
Use Dynamic QoS to optimize Internet traffic management	86
Enable Dynamic QoS	86
Enable or disable the automatic QoS database update	87
Manually update the dynamic QoS database	87
Improve network connections with Universal Plug and Play	88
Wi-Fi Multimedia Quality of Service	89
Enable or disable AX WiFi	90
7. Manage Your Router	92
Update the router firmware	93
Check for new firmware and update the router	93
Manually upload firmware to the router	94
Change the admin password	95
Enable admin password recovery	95
Recover the admin password	96
View information about the router and the Internet and WiFi settings	97
Display the statistics of the Internet port	98
Check the Internet connection status	99
View and manage logs of router activity	100
View devices currently on the network	101
Monitor Internet traffic	101
Manage the router configuration file	103
Back up the settings	103
Erase the settings	103
Restore the settings	104
Manage remote access	105
Set up remote management	105
Use remote access	106
Connect to your router while you're away from home using the Nighthawk app	106
Turn off the router LEDs	107
Set your time zone	107
Specify ReadyDLNA media server settings	109
Return the router to its factory default settings	110
Use the Reset button	110
Erase the settings	110
8. Share USB Storage Devices Attached to the Router	112
USB device requirements	113
Connect a USB storage device to the router	113
Access a storage device connected to the router from a Windows-based computer	114
Map a USB device to a Windows network drive	114
Access a storage device that is connected to the router from a Mac	115
Enable FTP access within your network	116
View network folders on a storage device	116
Add a network folder on a USB storage device	117
Edit a network folder on a USB storage device	118
Safely remove a USB storage device	119
9. Use Dynamic DNS to Access USB Storage Devices Through the Internet	121
Set up and manage Dynamic DNS	122
Set up FTP access through the Internet	122
Your personal FTP server	123
Set up your personal FTP server	123
Set up a new Dynamic DNS account	124
Specify a DNS account that you already created	124
Change the Dynamic DNS settings	125
Access USB storage devices through the Internet	126
10. Use VPN to Access Your Network	127
Set up a VPN connection	128
Specify VPN service in the router	128
Install OpenVPN software	129
Install OpenVPN Software on Your Windows Computer	129
Install OpenVPN software on your Mac computer	132
Install OpenVPN software on an iOS device	133
Install OpenVPN software on an Android device	133
Use a VPN tunnel on your Windows computer	134
Use VPN to access the router’s USB device and media	136
Use VPN to access your Internet service at home	136
Set up VPN client Internet access in the router	137
Block VPN client Internet access in the router	137
Use a VPN tunnel to access your Internet service at home	138
11. Manage port forwarding and port triggering	140
Manage port forwarding to a local server	141
Set up port forwarding to a local server	141
Add a custom port forwarding service	142
Edit a port forwarding service	143
Delete a port forwarding entry	144
Application xxample: Make a local web server public	144
How the router implements the port forwarding rule	145
Port triggering	145
Add a port triggering service	146
Enable port triggering	147
Application example: Port triggering for Internet relay chat	147
12. Troubleshooting	149
Quick tips	150
Sequence to restart your network	150
Check the power adapter and Ethernet cable connections	150
Check the WiFi settings	150
Check the network settings	150
Troubleshoot with the LEDs	151
Standard LED behavior when the router is powered on	151
LEDs never turn off	151
Power LED is off or blinking	152
Internet or Ethernet LAN port LEDs are off	152
WiFi LED is off	152
You cannot log in to the router	153
You cannot access the Internet	154
Troubleshoot Internet browsing	155
Changes are not saved	156
Troubleshoot WiFi connectivity	156
Troubleshoot your network using the ping utility	157
Test the LAN path to your router	157
Test the path from a Windows-based computer to a remote device	158
13. Supplemental Information	159
Factory Settings	160