Netgear C6220 Installation Guide - Page 2

Activate Your Internet Service Activate your Internet service by using Comcast XFINITY's self-activation process. If you are unable to self-activate your modem router, call Comcast XFINITY customer service. After you complete the setup, visit Comcast XFINITY's website to perform a speed test. Before you start the self-activation process, make sure that your account number, account phone number, and login information (your email address or user name and password) are nearby. ¾¾ To set up your Internet connection with Comcast XFINITY's self-activation process: 1. Close all web browsers. 2. Launch a web browser. You are redirected to the XFINITY self-activation page. If you are not redirected to the XFINITY self-activation page, visit the following website: http://www.comcast.com/activate 3. Provide your XFINITY credentials and complete the self-activation process. This process might take up to 15 minutes, during which the modem router reboots twice. 4. If you are unable to activate your modem router using the XFINITY self-activation process, call Comcast XFINITY customer service at 1-800-XFINITY (1-800-934-6489) and do the following: a. When asked, provide your account information and provide the modem router's model number, which is C6220, and MAC address. The MAC address is on the modem router label. b. Wait for Comcast XFINITY to confirm that your modem router is active. NETGEAR INTL LTD Building 3, University Technology Centre Curraheen Road, Cork, Ireland c. If you do not get an Internet connection with the modem router, ask Comcast XFINITY to look for your modem router online, and do one of the following depending on what Comcast XFINITY tells you about your modem router: • If the modem router is not visible, Comcast XFINITY can give you instructions to verify why the modem router does not connect with your high-speed Internet service. • If the modem router is visible to Comcast XFINITY, reboot the modem router. Check your online status again. Join the WiFi Network To connect your computer or mobile device (such as a smartphone or gaming device) to your modem router's WiFi network, you can use either the manual method or the Wi-Fi Protected Setup (WPS) method. Manual Method 1. On your WiFi‑enabled computer or mobile device, open the WiFi connection manager that manages your WiFi connections. The WiFi connection manager scans for WiFi networks in your area. 2. Find and select your modem router's WiFi network name (SSID). The SSID is on the modem router label. 3. Enter the modem router's password (or your custom password if you changed it) to connect. The password is on the modem router label. 4. Repeat Step 1 through Step 3 to connect other WiFi‑enabled computers or mobile devices. WPS Method For help with the WPS button on your computer or WiFi device, check the instructions or online help that came with that computer or WiFi device. Some older equipment cannot use WPS. Note: WPS does not support WEP security. If you are using WEP security, use the manual method. 1. Press the WPS button on the modem router for three to five seconds. 2. Within two minutes, on your WPS-enabled device, press its WPS button or click its onscreen WPS button. The WPS-enabled device connects to your modem router's WiFi network. 3. Repeat this process to add other WPS-enabled devices to the network. Support Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. If you are experiencing trouble installing your modem router, contact NETGEAR at 1-866-874-8924. If you are experiencing trouble connecting your router, contact the router manufacturer. For regulatory compliance information, visit http://www.netgear.com/about/regulatory/. See the regulatory compliance document before connecting the power supply. NETGEAR, Inc. 350 East Plumeria Drive San Jose, CA 95134, USA © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non‑NETGEAR trademarks are used for reference purposes only. November 2016