Netgear CBK43 Installation Guide - All MSOs - Page 1

Quick Start Guide Model CBK40 May 2018 Set Up and Activate Using the NETGEAR Orbi App Set up your Orbi cable modem router and satellite and activate your Internet service with the NETGEAR Orbi app. If you do not want to use the NETGEAR Orbi app, set up your cable modem router and satellite using the instructions in Set Up Using the Orbi Cable Modem Router Web Interface, and activate your Internet service using the instructions in Activate Your Internet Service. 1. Scan a QR code or search for NETGEAR Orbi in the Apple App Store or Google Play Store. 2. Download and launch the NETGEAR Orbi app on your mobile device and follow the prompts. Set Up Using the Orbi Cable Modem Router Web Interface Orbi cable modem router Orbi satellite 1. Collect your Internet service provider (ISP) account information. Collect your ISP account information, such as your account mobile phone number, user name, password, and account number. 2. Turn off and disconnect existing modems and routers. If you are replacing a modem that is currently connected in your home, unplug the modem and plug the new cable modem router into the same outlet. 3. Connect a coaxial cable. Use a coaxial cable to connect the coaxial cable connector on the cable modem router to the cable wall outlet. 4. Connect the power adapter. Connect the power adapter to cable modem router and plug the power adapter into an electrical outlet. The startup procedure takes about one minute. When it is complete, the Power LED lights solid blue. If the Power LED does not light, make sure that the Power On/Off button is in the On position. 5. Wait for the Online LED to light solid blue. This process might take up to 10 minutes. Note: When the Online LED lights, your cable modem router is still not connected to the Internet. You must activate your cable modem router with your ISP. 6. Connect your computer or mobile device to the Orbi cable modem router with Ethernet or WiFi: • Ethernet. Use an Ethernet cable to connect a computer to an Ethernet port on the cable modem router. • WiFi. Use the WiFi network name (SSID) and password on the cable modem router label to connect. 7. Launch a web browser and set up your cable modem router. You are automatically redirected to the cable modem router web interface. If you're not redirected, enter orbilogin.com or 192.168.1.1 in the address field of the web browser. Follow the prompts. You are asked to do the following: • Agree to the Terms and Conditions • Place and sync your satellite For more information about the satellite ring LED colors duing the sync process, see Satellite Ring LED Sync Colors. • Change your router's admin credentials and set up security questions • Set up your WiFi network name and password 8. Make sure that you can log in to the cable modem router web interface after the setup. In a new web browser window, enter orbilogin.com or 192.168.1.1 and then enter the cable modem router admin user name and password. If the BASIC Home page displays, you are ready to activate your Internet service. 9. Activate your Internet service. For information about how to activate your Internet service, see Activate Your Internet Service. Satellite Ring LED Sync Colors After the satellite's ring LED lights white while the satellite attempts to sync with the cable modem router. Then the ring LED lights one of the following colors for about three minutes and then turns off: Blue. The cable modem router and satellite successfully synced, and the connection between the cable modem router and satellite is good. Amber. The cable modem router and satellite successfully synced, and the connection between the cable modem router and satellite is fair. Consider moving the satellite closer to the cable modem router. Magenta. The cable modem router and satellite failed to sync. Move the satellite closer to the cable modem router and try again. Note: If the ring LED still lights magenta after about one minute, press the Sync button on the cable modem router and on the satellite. If the satellite syncs with the cable modem router, the satellite's ring LED lights white. The ring LED then lights blue to indicate a good connection and then turns off. Activate Your Internet Service Before you start the self-activation process, collect the following information: • Your ISP account information • Cable modem router model number, which is CBR40 • Cable modem router serial number • Cable modem router MAC address Your cable modem router's serial number and MAC address are on the cable modem router label. The following table lists contact information for ISPs that support your cable modem router. ISP CableOne Cox Mediacom Optimum Spectrum Xfinity Contact Information http://www.cableone.net/ 1-877-MY-CABLE (1-877-692-2253) https://www.cox.com/activate 1-800-234-3993 https://maestro.mediacomcc.com/ walledgarden/page/login.jsp 1-855-Mediacom (1-855-633-4226) https://install.optimum.com/JointInstall/ 1-877-810-6750 https://activate.spectrum.net/ 1-833-267-6094 https://xfinity.com/activate https://www.xfinity.com/support/internet/ activate-purchased-modem/ 1-800-XFINITY (1-800-934-6489) Note: Your ISP's contact information might change. You can also find the contact information in your monthly Internet service billing statement. 1. Visit your ISP's website and follow the onscreen instructions to activate your Internet service. 2. To determine the accurate Internet speed, visit your ISP's speed test website and perform a speed test.