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User Manual Nighthawk® 2.5Gbps Multi-Gig Speed Cable Modem Model CM2000 May 2020 202-12065-01 NETGEAR, Inc. 350 E. Plumeria Drive San Jose, CA 95134, USA

Section	Page
Contents	3
1. Hardware Setup	4
Front Panel and LEDs	5
Rear Panel	6
Label	8
System Requirements	8
Install and Activate Your Cable Modem	9
Connect Your Cable Modem to a Computer	9
Activate Your Internet Service	10
Perform a Speed Test	11
Connect Your Cable Modem to a Router After Installation and Activation	11
2. Manage Your Network	13
Log in to the cable modem	14
Change the admin password	14
View cable modem initialization	15
View cable modem status	16
View and clear event logs	16
Specify the cable connection starting frequency	17
Reboot the cable modem	17
Reset the cable modem to factory default settings	18
Use the reset button on the back panel	19
Use the factory reset software button	19
3. Troubleshooting	20
Use LEDs to Troubleshoot	21
Cannot log in to the cable modem	22
Troubleshoot the cable internet connection	23
4. Supplemental Information	24
Factory Settings	25

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User Manual

Nighthawk® 2.5Gbps Multi-Gig Speed

Cable Modem

Model CM2000

NETGEAR, Inc.

350 E. Plumeria Drive

May 2020

San Jose, CA 95134, USA

202-12065-01