Netgear CM400 Installation Guide - Page 2

Set Up Your Internet Service 1. Contact your cable Internet provider and inform them that you are installing a new cable modem that you bought from a retail store. Provide your cable Internet provider with the cable modem's model number, which is CM400. Note: The cable modem is certified by all major cable Internet providers. You can also visit your cable Internet provider's website and follow the onscreen instructions to set up your Internet service. Cable Internet Provider Contact Information Cablevision www.cablevision.com www.optimum.com/contactus.jsp Charter 1-888-438-2427 https://install.charter.com Comcast 1-800-XFINITY (1-800-934-6489) http://www.comcast.com/activate For information about Xfinity, see the other side of this installation guide. Cox 1-877-891-2899 www.cox.com Optimum http://play.optimum.net https://www.optimum.net/support/phone-list Time Warner Cable 1-800-892-2253 http://www.timewarnercable.com Note: Your cable Internet provider's contact information might change. You can also find the contact number in your monthly Internet service billing statement. August 2014 NETGEAR, Inc. 350 East Plumeria Drive San Jose, CA 95134, USA 2. When asked, provide the cable modem's serial number and MAC address on the product label. 3. Wait for your cable Internet provider to confirm that your cable modem is active. 4. If you do not have an Internet connection with the cable modem, ask your cable Internet provider to look for your cable modem online, then do one of the following depending on what your cable Internet provider tells you about your cable modem: • If the cable modem is not visible, your cable Internet provider can give you instructions to verify why the cable modem does not connect with your high-speed Internet service. • If the cable modem is visible to your cable Internet provider, reboot the cable modem. Check your online status again. Support Thank you for purchasing this NETGEAR product. After installing your device, locate the serial number on the label of your product and use it to register your product at https://my.netgear.com. You must register your product before you can use NETGEAR telephone support. NETGEAR recommends registering your product through the NETGEAR website. For product updates and web support, visit http://support.netgear.com. NETGEAR recommends that you use only the official NETGEAR support resources. You can get the user manual online at http://downloadcenter.netgear.com or through a link in the product's user interface. For regulatory compliance information, visit http://www.netgear.com/about/regulatory/. See the regulatory compliance document before connecting the power supply. Customer-owned cable modems might not be compatible with certain cable networks. Check with your cable Internet provider to confirm that this NETGEAR cable modem is allowed on your cable network. NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice. © NETGEAR, Inc. All rights reserved.