Netgear CMD31T Installation Guide - Page 1

Installation Guide CMD31T Cable Modem Visit http://www.netgear.com/CMD31T for information about connecting your device with your cable operator. MAC address: Serial number: Note: The MAC address and serial number can also be found in the product label on the bottom of the unit. Part 1: Unpack the Shipping Carton Verify that all items are present. CMD31T Cable Modem Ethernet cable Power adapter Part 2: Install the Cable Modem 1. Complete the connections as shown in the connections diagram. b. a. c. a. Connect the coaxial cable to the NETGEAR CMD31T Cable Modem. b. Use the Ethernet cable to connect your laptop or PC to the NETGEAR CMD31T Cable Modem. c. Connect the power adapter. 2. Power on your computer. Note: It takes at least 15 minutes for your NETGEAR CMD31T Cable Modem to come online on the network. 3. Wait until the cable modem status shows online. After the modem registers with your cable Internet service provider, the following LEDs should be lit: • Power LED: Solid green • Online LED: Solid green If the Power LED is not solid green, check your power adaptor connections. Part 3: Contact Your Cable Operator 1. Call your cable operator and tell the customer service person that you are installing a new cable modem that you have bought from a retail store. Cable Service Provider Contact Information Cablevision: www.cablevision.com Charter: 1-888-438-2427 Comcast: 1-800-COMCAST (1-800-266-2278) Cox: www.cox.com Note: The contact number can also be found in your monthly broadband billing statement. 2. When asked, provide the cable modem's serial number and MAC address listed on the front page of this installation guide. 3. Wait for the customer service operator to confirm that your device is active. • If you do not have Internet connection with the new NETGEAR cable modem, then you should ask the customer service agent to verify whether he or she can see your cable modem online. • If not, then the customer service agent should help you with instructions to verify why the cable modem will not connect with your high speed Internet service. • If the customer service agent can confirm that your cable modem is visible as online to the agent, then you should reboot your PC or laptop or home gateway that is connected to your cable modem. Try checking your online status again. You are now able to enjoy your Internet service with the NETGEAR CMD31T Cable Modem.