Netgear PS121v2 PS121v2 Installation Guide - Page 2

Troubleshooting Tips Here are some tips for correcting simple problems you may have. • The ACT activity LED is not lit on the print server It takes a few seconds for the status light to be lit. Check the power connection to the USB print server. Wait a minute and check the status light on the print server. • The printer is printing "garbage" characters If the printer does not match the printer driver in the operating system, then run the Windows Add Printer Wizard. • A Windows error message appears when printing Consult Windows help. • The print server is not found See if you can access it from other computers on your network. If so, troubleshoot your computer or network connectivity. If you are running a software firewall, disable it. This includes the Windows XP firewall - which may have been turned on during Windows upgrade or installation without you being aware of it. • Nothing is printing - Try printing from another computer. If this is successful, then there is a problem with your computer configuration, not the print server. Consult the computer and operating system documentation. - If the printer does not match the printer driver in the operating system, then run the Windows Add Printer Wizard. - For Windows 98 SE and Windows ME users, disable the printer's bidirectional feature, if it is turned on. - For Windows 2000 and Windows XP users, enable the printer bidirectional feature if it is not turned on. - If printer manager software is installed on Windows 98SE or ME, uninstall it. - See Troubleshooting in the User Manual on the Resource CD. • The router is using a DHCP server, and the Print Server gets an IP Address conflict This can happen if the PS121v2 is set to a static IP Address in the range used by the DHCP server. Make sure that you reserve the PS121v2 IP address in your router. If you are using a NETGEAR router, see the Reference Manual on the Resource CD. April 12, 2007 Technical Support Thank you for selecting NETGEAR products. After completing the Smart Wizard configuration assistant, locate the serial number on the bottom label of your product and use it to register your product at http://www.NETGEAR.com/register. Registration on the website or over the phone is required before you can use our telephone support service. The phone numbers for worldwide regional customer support centers are on the Warranty and Support Information card that came with your product. Go to http://kbserver.netgear.com for product updates and web support. This symbol was placed in accordance with the European Union Directive 2002/96 on the Waste Electrical and Electronic Equipment (the WEEE Directive). If disposed of within the European Union, this product should be treated and recycled in accordance with the laws of your jurisdiction implementing the WEEE Directive. © 2007 by NETGEAR, Inc. All rights reserved. NETGEAR is a registered trademark of NETGEAR, Inc. in the United States and/or other countries. Other brand and product names are trademarks or registered trademarks of their respective holders. Information is subject to change without notice.