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Netgear R7000P User Manual - Page 142

Troubleshooting

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Troubleshooting 14 This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information. The chapter contains the following sections: • Quick Tips on page 143 • Troubleshoot With the LEDs on page 143 • You Cannot Log In to the Router on page 145 • You Cannot Access the Internet on page 145 • Troubleshoot Internet Browsing on page 147 • Changes Are Not Saved on page 147 • Troubleshoot WiFi Connectivity on page 147 • Troubleshoot Your Network Using the Ping Utility on page 148 142

Section	Page
Contents	3
1. Hardware Setup	8
Unpack Your Router	9
Attach the Antennas	9
Front View	10
LED Descriptions	10
Rear Panel	12
Position Your Router	13
Cable Your Router	14
Disable or Enable LED Blinking or Turn Off LEDs	14
2. Connect to the Network and Access the Router	16
Connect to the Network	17
Wired Connection	17
WiFi Connection	17
WiFi Connection Using WPS	17
Label	18
Types of Logins	18
Use a Web Browser to Access the Router	18
Automatic Internet Setup	18
Log In to the Router	20
Install the Router With the NETGEAR Up App	20
Change the Language	20
Access the Router With the NETGEAR genie App	21
3. Specify Your Internet Settings	22
Use the Internet Setup Wizard	23
Manually Set Up the Internet Connection	23
Specify an Internet Connection Without a Login	23
Specify an Internet Connection That Uses a Login	24
Specify IPv6 Internet Connections	25
Requirements for Entering IPv6 Addresses	26
Use Auto Config for an IPv6 Internet Connection	27
Use Auto Detect for an IPv6 Internet Connection	28
Set Up an IPv6 6to4 Tunnel Internet Connection	29
Set Up an IPv6 6rd Internet Connection	30
Set Up an IPv6 Pass Through Internet Connection	31
Set Up an IPv6 Fixed Internet Connection	32
Set Up an IPv6 DHCP Internet Connection	33
Set Up an IPv6 PPPoE Internet Connection	34
Change the MTU Size	35
4. Control Access to the Internet	38
Set Up Parental Controls	39
Allow or Block Access to Your Network	40
Use Keywords to Block Internet Sites	41
Delete Keywords From the Blocked List	41
Avoid Blocking on a Trusted Computer	42
Block Services From the Internet	43
Manage Network Access Control Lists	44
Schedule When to Block Internet Sites and Services	44
Set Up Security Event Email Notifications	45
5. Network Settings	47
View or Change WAN Settings	48
Set Up a Default DMZ Server	49
Change the Router’s Device Name	49
Change the LAN TCP/IP Settings	50
Specify the IP Addresses That the Router Assigns	51
Disable the DHCP Server Feature in the Router	52
Manage Reserved LAN IP Addresses	53
Reserve an IP Address	53
Edit a Reserved IP Address	54
Delete a Reserved IP Address Entry	54
Use the WPS Wizard for WiFi Connections	55
Specify Basic WiFi Settings	55
Change the WiFi Mbps Settings	57
Change the WiFi Password or Security Level	57
Set Up a Guest WiFi Network	58
Control the WiFi Radios	59
Use the WiFi On/Off Button	59
Enable or Disable the WiFi Radios	59
Set Up a WiFi Schedule	60
Specify WPS Settings	60
Manage Implicit Beamforming	61
Manage Airtime Fairness	62
Manage MU-MIMO	62
Use the Router as a WiFi Access Point	63
Set Up the Router in Bridge Mode	64
Set Up a Bridge for a Port Group or VLAN Tag Group	65
Set Up a Bridge for a Port Group	65
Set Up a Bridge for a VLAN Tag Group	66
Set Up an IPTV Port to Lease an Intranet Port	67
Custom Static Routes	68
Set Up a Static Route	69
Edit a Static Route	69
Delete a Static Route	70
6. Optimize Performance	71
Use Dynamic QoS to Optimize Internet Traffic Management	72
Enable Dynamic QoS	72
Enable or Disable the Automatic QoS Database Update	72
Improve Network Connections With Universal Plug and Play	73
Wi-Fi Multimedia Quality of Service	74
Enable or Disable Smart Connect	75
7. Manage Your Network	76
Update the Router Firmware	77
Check for New Firmware and Update the Router	77
Manually Upload Firmware to the Router	78
Change the admin Password and Enable Password Recovery	78
Set Up Password Recovery	79
Recover the admin Password	80
View Router Status	80
Display Internet Port Statistics	81
Check the Internet Connection Status	82
View and Manage Logs of Router Activity	82
View Devices Currently on the Network	83
Monitor Internet Traffic	84
Manage the Router Configuration File	85
Back Up Settings	85
Erase the Current Configuration Settings	85
Restore Configuration Settings	86
Remote Access	86
Set Up Remote Management	87
Use Remote Access	87
Remotely Access Your Router Using the genie App	88
8. Share USB Storage Devices Attached to the Router	89
USB Device Requirements	90
Connect a USB Storage Device to the Router	90
Access a Storage Device Connected to the Router From a Windows Computer	91
Map a USB Device to a Windows Network Drive	91
Access a Storage Device That Is Connected to the Router From a Mac	92
Back Up Windows Computers With ReadySHARE Vault	92
Back Up Mac Computers With Time Machine	93
Set Up a USB Hard Drive on a Mac	93
Prepare to Back Up a Large Amount of Data	94
Use Time Machine to Back Up Onto a USB Hard Disk	94
Use FTP Within the Network	95
View or Change Network Folders on a Storage Device	96
Add a Network Folder on a USB Storage Device	97
Edit a Network Folder on a USB Storage Device	97
Set Up NETGEAR Downloader	98
Download Files Using NETGEAR Downloader	98
Change the NETGEAR Downloader Settings	99
Set Up Email Notifications for NETGEAR Downloader	99
Manage NETGEAR Downloader Tasks	100
Safely Remove a USB Storage Device	100
9. Use Dynamic DNS to Access USB Storage Devices Through the Internet	102
Set Up and Manage Dynamic DNS	103
Set Up FTP Access Through the Internet	103
Your Personal FTP Server	104
Set Up Your Personal FTP Server	104
Set Up a New Dynamic DNS Account	105
Specify a DNS Account That You Already Created	105
Change the Dynamic DNS Settings	106
Access USB Storage Devices Through the Internet	107
Remotely Access a USB Device Using ReadyCLOUD	107
Create a ReadyCLOUD Account	107
Register Your Router With ReadyCLOUD	107
10. Use the Router as a Media Server	109
Specify ReadyDLNA Media Server Settings	110
Play Music From a Storage Device With iTunes Server	110
Set Up the Router’s iTunes Server With iTunes	111
Set Up the Router’s iTunes Server With the Remote App	112
Play Media From a USB Device on TiVo	113
Set Up the Router to Work With TiVo	113
Play Videos on TiVo	114
Play Music or View Photos on TiVo	114
Change the NTP Server	115
11. Share a USB Printer	116
Install the Printer Driver and Cable the Printer	117
Download the ReadySHARE Printer Utility	117
Install the ReadySHARE Printer Utility	118
Print Using the NETGEAR USB Control Center	119
View or Change the Status of a Printer	120
Use the Scan Feature of a Multifunction USB Printer	120
Change NETGEAR USB Control Center Settings	121
Turn Off Automatic Startup for NETGEAR USB Control Center	121
Change the Language for the NETGEAR USB Control Center	121
Specify the USB Control Center Time-Out	121
12. Use VPN to Access Your Network	123
Set Up a VPN Connection	124
Specify VPN Service in the Router	124
Install OpenVPN Software	125
Install OpenVPN Software on Your Windows Computer	125
Install OpenVPN Software on Your Mac Computer	128
Install OpenVPN Software on an iOS Device	128
Install OpenVPN Software on an Android Device	129
Use a VPN Tunnel on Your Windows Computer	130
Use VPN to Access the Router’s USB Device and Media	131
Use VPN to Access Your Internet Service at Home	132
Set Up VPN Client Internet Access in the Router	132
Block VPN Client Internet Access in the Router	133
Use a VPN Tunnel to Access Your Internet Service at Home	133
13. Customize Internet Traffic Rules for Ports	134
Port Forwarding to a Local Server	135
Set Up Port Forwarding to a Local Server	135
Add a Custom Port Forwarding Service	136
Edit a Port Forwarding Service	136
Delete a Port Forwarding Entry	137
Application Example: Make a Local Web Server Public	137
How the Router Implements the Port Forwarding Rule	138
Port Triggering	138
Add a Port Triggering Service	139
Enable Port Triggering	140
Application Example: Port Triggering for Internet Relay Chat	140
14. Troubleshooting	142
Quick Tips	143
Sequence to Restart Your Network	143
Check Ethernet Cable Connections	143
WiFi Settings	143
Network Settings	143
Troubleshoot With the LEDs	143
Standard LED Behavior When the Router Is Powered On	144
Power LED Is Off or Blinking	144
LEDs Never Turn Off	144
Internet or Ethernet Port LEDs Are Off	144
WiFi LED Is Off	145
You Cannot Log In to the Router	145
You Cannot Access the Internet	145
Troubleshoot Internet Browsing	147
Changes Are Not Saved	147
Troubleshoot WiFi Connectivity	147
Troubleshoot Your Network Using the Ping Utility	148
Test the LAN Path to Your Router	148
Test the Path From Your Computer to a Remote Device	149
15. Supplemental Information	150
Factory Settings	151