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Netgear RAX80 User Manual - Page 164

You Cannot Access the Internet

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Nighthawk AX8 8-Stream AX6000 WiFi Router • Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded. • Try quitting the browser and launching it again. • Make sure that you are using the correct login information. The user name is admin, and the default password is password. Make sure that Caps Lock is off when you enter this information. • If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration. You Cannot Access the Internet If you can access your router but not the Internet, check to see if the router can obtain an IP address from your Internet service provider (ISP). Unless your ISP provides a fixed IP address, your router requests an IP address from the ISP. You can determine whether the request was successful using the ADVANCED Home page. To check the WAN IP address: 1. Launch a web browser from a computer or WiFi device that is connected to the network. 2. Select an external site such as https://www.netgear.com/. 3. Type http://www.routerlogin.net. A login window opens. 4. Enter the router user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 5. Click the ADVANCED tab. The ADVANCED Home page displays. 6. Check to see that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router did not obtain an IP address from your ISP. If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new router by restarting your network. For more information, see Sequence to Restart Your Network on page 161. Troubleshooting 164 User Manual

Section	Page
Contents	3
1. Hardware Setup	9
Unpack Your Router	10
Top Panel LEDs and Buttons	11
Rear Panel	13
Extend the Antennas	14
Router Label	15
Position Your Router	15
Cable Your Router	17
Turn the LEDs On or Off Using the LED On/Off Switch	17
2. Connect to the Network and Access the Router	19
Connect to the network	20
Wired connection	20
WiFi connection	20
WiFi connection using WPS	20
Types of logins	21
Use a web browser to access the router	21
Automatic Internet Setup	21
Log In to the Router	23
Install and manage your router with the Nighthawk app	23
Change the language	24
3. Specify Your Internet Settings	25
Use the Internet Setup Wizard	26
Manually set up the Internet connection	26
Specify an Internet connection without a login	26
Specify an Internet connection that uses a login	28
Specify IPv6 Internet connections	29
Requirements for entering IPv6 addresses	30
Use Auto Detect for an IPv6 Internet Connection	30
Set up an IPv6 6to4 tunnel Internet connection	31
Set up an IPv6 pass-through Internet connection	33
Set up an IPv6 fixed Internet connection	33
Set up an IPv6 DHCP Internet connection	35
Set Up an IPv6 PPPoE Internet Connection	36
Use Auto Config for an IPv6 Internet Connection	38
Set Up an IPv6 6rd Internet Connection	39
Manage the MTU size	41
MTU concepts	41
Change the MTU size	42
4. Control Access to the Internet	44
Allow or block access to your network	45
Use keywords to block Internet sites	46
Block services from the Internet	48
Delete keywords from the blocked list	49
Prevent blocking on a trusted computer	49
Manage network access control lists	50
Schedule when to block Internet sites and services	51
Set up security event email notifications	52
5. Manage Network Settings	54
View or change the WAN settings	55
Set up a default DMZ server	56
Change the Router’s Device Name	57
Change the LAN TCP/IP settings	57
Specify the IP addresses that the router assigns	59
Disable the DHCP server feature in the router	60
Manage reserved LAN IP addresses	61
Reserve an IP address	61
Edit a reserved IP address	62
Delete a reserved IP address entry	62
Use the WPS Wizard for WiFi connections	63
Specify Basic WiFi Settings	64
Change the WiFi Mode	65
Change the Transmission Power Control	66
Change the WiFi Password or the WiFi Security	67
Set up a guest WiFi network	68
Control the WiFi radios	71
Use the WiFi On/Off button	71
Enable or disable the WiFi radios	71
Set up a WiFi schedule	72
Specify WPS settings	73
Set up the router as a WiFi access point	74
Set up a bridge for a port group or VLAN tag group	75
Set up a bridge for a port group	75
Set up a bridge for a VLAN tag group	76
Set up an IPTV port	77
Manage custom static routes	78
Set up a static route	79
Edit a static route	80
Delete a static route	81
Enable or disable implicit beamforming	81
Enable or disable airtime fairness	82
Set Up the Router in Bridge Mode	83
Ethernet Port Aggregation	84
Set Up Ethernet Port Aggregation	85
View or Change the Router Ethernet Port Aggregation Mode	86
Get Multi-Gig Internet With Internet Port Aggregation	87
6. Optimize Performance	89
Use Dynamic QoS to Optimize Internet Traffic Management	90
Enable Dynamic QoS	90
Enable or Disable the Automatic QoS Database Update	91
Manually Update the Dynamic QoS Database	91
Improve Network Connections With Universal Plug and Play	92
Wi-Fi Multimedia Quality of Service	93
Enable or Disable AX WiFi	94
Enable or Disable Smart Connect	95
7. Manage Your Router	97
Update the Router Firmware	98
Check for New Firmware and Update the Router	98
Manually Upload Firmware to the Router	99
Change the admin Password	100
Enable admin Password Recovery	100
Recover the admin Password	101
View Information About the Router and the Internet and WiFi Settings	102
Display Internet Port Statistics	103
Check the Internet Connection Status	104
View and Manage Logs of Router Activity	105
View Devices Currently on the Network	106
Monitor Internet Traffic	106
Manage the Router Configuration File	108
Back Up Settings	108
Erase the Settings	108
Restore Configuration Settings	109
Remote Access	110
Set Up Remote Management	110
Use Remote Access	111
Remotely Access Your Router Using the Nighthawk App	111
Disable LED Blinking or Turn Off LEDs	112
Set Your Time Zone	112
Change the NTP Server	113
Specify ReadyDLNA Media Server Settings	114
Return the Router to Its Factory Default Settings	115
Use the Reset Button	115
Erase the Settings	115
8. Share USB Storage Devices Attached to the Router	117
USB Device Requirements	118
Connect a USB Storage Device to the Router	118
Access a Storage Device Connected to the Router From a Windows-Based Computer	119
Map a USB Device to a Windows Network Drive	119
Access a Storage Device That Is Connected to the Router From a Mac	120
Back Up Windows-Based Computers With ReadySHARE Vault	121
Back Up Mac Computers With Time Machine	121
Set Up a USB Hard Drive on a Mac	122
Prepare to Back Up a Large Amount of Data	123
Use Time Machine to Back Up Onto a USB Hard Disk	123
Enable FTP Access Within Your Network	124
View or Change Network Folders on a Storage Device	125
Add a Network Folder on a USB Storage Device	126
Edit a Network Folder on a USB Storage Device	127
Safely Remove a USB Storage Device	128
9. Use Dynamic DNS to Access USB Storage Devices Through the Internet	129
Set Up and Manage Dynamic DNS	130
Set Up FTP Access Through the Internet	130
Your Personal FTP Server	131
Set Up Your Personal FTP Server	131
Set Up a New Dynamic DNS Account	132
Specify a DNS Account That You Already Created	132
Change the Dynamic DNS Settings	133
Access USB Storage Devices Through the Internet	135
Remotely Access a USB Device Using ReadyCLOUD	135
Create a ReadyCLOUD Account	135
Register Your Router With ReadyCLOUD	136
10. Use VPN to Access Your Network	138
Set Up a VPN Connection	139
Specify VPN Service in the Router	139
Install OpenVPN Software	140
Install OpenVPN Software on Your Windows Computer	140
Install OpenVPN Software on Your Mac Computer	143
Install OpenVPN Software on an iOS Device	144
Install OpenVPN Software on an Android Device	144
Use a VPN Tunnel on Your Windows Computer	145
Use VPN to Access the Router’s USB Device and Media	147
Use VPN to Access Your Internet Service at Home	147
Set Up VPN Client Internet Access in the Router	148
Block VPN Client Internet Access in the Router	148
Use a VPN Tunnel to Access Your Internet Service at Home	149
11. Manage Port Forwarding and Port Triggering	151
Manage Port Forwarding to a Local Server	152
Set Up Port Forwarding to a Local Server	152
Add a Custom Port Forwarding Service	153
Edit a Port Forwarding Service	154
Delete a Port Forwarding Entry	155
Application Example: Make a Local Web Server Public	155
How the Router Implements the Port Forwarding Rule	156
Port Triggering	156
Add a Port Triggering Service	157
Enable Port Triggering	158
Application Example: Port Triggering for Internet Relay Chat	158
12. Troubleshooting	160
Quick Tips	161
Sequence to Restart Your Network	161
Check Ethernet Cable Connections	161
WiFi Settings	161
Network Settings	161
Troubleshoot With the LEDs	162
Standard LED Behavior When the Router Is Powered On	162
Power LED Is Off or Blinking	162
LEDs Never Turn Off	162
Internet or Ethernet Port LEDs Are Off	163
WiFi LED Is Off	163
You Cannot Log In to the Router	163
You Cannot Access the Internet	164
Troubleshoot Internet Browsing	165
Changes Are Not Saved	166
Troubleshoot WiFi Connectivity	166
Troubleshoot Your Network Using the Ping Utility	167
Test the LAN Path to Your Router	167
Test the Path From a Windows-Based Computer to a Remote Device	168
13. Supplemental Information	170
Factory Settings	171