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Netgear RBK13 User Manual - Page 131

Troubleshoot WiFi connectivity

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Orbi Whole Home AC1200 Mesh WiFi System To troubleshoot a PPPoE connection: 1. Launch a web browser from a computer or WiFi device that is connected to the network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Click the ADVANCED tab. The ADVANCED Home page displays. 5. In the Internet Port pane, click the Connection Status button. The Connection Status window opens. 6. Check the Connection Status window to see if your PPPoE connection is active and working. If the router is not connected, click the Connect button. The router continues to attempt to connect indefinitely. 7. If you cannot connect after several minutes, the router might be set up with an incorrect service name, user name, or password, or your ISP might be experiencing a provisioning problem. Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to the network. Troubleshoot WiFi connectivity If you are experiencing trouble connecting to the Orbi WiFi network, try to isolate the problem: • Does the WiFi-enabled computer or mobile device that you are using find your WiFi network? If you disabled the router's SSID broadcast, then your WiFi network is hidden and does not display in the list of networks that your computer or WiFi device finds. (By default, SSID broadcast is enabled.) • Does your WiFi-capable device support the security that you are using for your WiFi network (WPA or WPA2)? Troubleshooting 131 User Manual

Section	Page
Contents	3
1. Overview	8
Orbi router model RBR10 overview	9
Orbi router hardware features	9
Orbi router LED behavior	10
Orbi satellite model RBS10 overview	10
Orbi satellite hardware features	10
Orbi satellite LED behavior	11
Connect your router	11
Place your Orbi satellite	12
Sync your Orbi satellite with your Orbi router	12
2. Connect to the Network and Access the Router	14
Connect to the network	15
Wired connection	15
WiFi connection	15
WiFi connection using WPS	15
Types of logins	16
Router and satellite labels	16
Set up and manage with the NETGEAR Orbi app	17
Use a web browser to access the router	17
Use the automatic Internet setup option	18
Log in to the Orbi router web interface	19
Change the language	20
3. Specify Your Internet Settings	21
Use the Setup Wizard	22
Manually set up the Internet connection	22
Specify an Internet connection without a login	22
Specify an Internet connection that uses a login	24
Requirements for entering IPv6 addresses	25
Specify IPv6 Internet connections	26
Use auto detection for an IPv6 Internet connection	27
Use auto configuration for an IPv6 Internet connection	28
Set up an IPv6 6rd tunnel Internet connection	29
Set up an IPv6 6to4 tunnel Internet connection	31
Set up an IPv6 pass-through Internet connection	33
Set up an IPv6 fixed Internet connection	34
Set up an IPv6 DHCP Internet connection	35
Set up an IPv6 PPPoE Internet connection	37
Change the MTU size	38
4. Control Access to the Internet	41
Enable Circle smart parental controls	42
Enable Circle smart parental controls using the Orbi router web interface	42
Enable Circle smart parental controls using the Orbi app	43
Activate and manage NETGEAR Armor using the Orbi app	44
Allow or block access to your network	44
Use keywords to block Internet sites	45
Delete keywords that are used to block Internet sites	47
Avoid blocking on a trusted computer	47
Block services from the Internet	48
Manage network access control lists	49
Schedule when to block Internet sites and services	50
Set up security event email notifications	51
5. Optimize Performance	53
Enable or disable WiFi Multimedia Quality of Service	54
Improve network connections with Universal Plug and Play	55
Enable or disable daisy-chain topology	56
Enable or disable implicit beamforming	57
Enable or disable MU-MIMO	57
Enable or disable fast roaming	58
6. Specify Network Settings	60
View or change WAN settings	61
Manage Dynamic DNS	62
Set up a new Dynamic DNS account	62
Specify a DNS account that you already created	63
Change the Dynamic DNS settings	64
Set up a default DMZ server	65
Change the router’s device name	66
Change the LAN TCP/IP settings	66
Use the router as a DHCP server	68
Disable the DHCP server feature in the router	69
Manage reserved LAN IP addresses	70
Reserve an IP address	70
Edit a reserved IP address	71
Delete a reserved IP address entry	71
Manage custom static routes	72
Set up a static route	72
Edit a static route	73
Delete a static route	74
Specify basic WiFi settings	75
Change the WiFi password or security level	76
Set up a guest WiFi network	77
View or change advanced WiFi settings	78
Use the router as a WiFi access point	79
Set up router mode	80
Generate a new backhaul password	81
Set up a bridge for a port group or VLAN tag group	81
Set up a bridge for a port group	82
Set up a bridge for a VLAN tag group	83
Enable British Telecom IGMP proxy support	84
7. Manage Your Network	86
Update the router and satellite firmware	87
Check for firmware updates	87
Manually update firmware	88
Manually update satellite firmware	88
Manually update router firmware	89
Change the admin password	90
Enable admin password reset	90
Reset the admin password	91
View router status and usage information	92
Display Internet port statistics	92
Check the Internet connection status	93
View satellite status	94
View and manage logs of router activity	95
View devices connected to the network or edit device information	96
View devices connected to the network	96
Edit device information on the Attached Devices page	97
View satellites connected to the network or edit satellite information	97
View satellites connected to the network	97
Edit satellite information that displays on the Attached Devices page	98
Monitor Internet traffic	99
Manage the router configuration file	100
Back up settings	101
Erase the current configuration settings	101
Restore configuration settings	102
Set up remote management	102
Use remote access	104
Remotely access your router using the Orbi app	104
8. Customize Internet Traffic Rules for Ports	105
Manage port forwarding to a local server	106
Set up port forwarding to a local server	106
Add a custom port forwarding service	107
Edit a port forwarding service	108
Delete a port forwarding entry	109
Application example: Make a local web server public	109
How the router implements the port forwarding rule	110
Manage port triggering	110
Add a port triggering service	111
Disable port triggering or change the time-out period	112
Application example: Port triggering for Internet Relay Chat	112
9. Use VPN to Access Your Network	114
Set up a VPN connection	115
Specify VPN service in the router	115
Install OpenVPN software	116
Install OpenVPN software on your Windows-based computer	116
Install OpenVPN software on your Mac computer	119
Install OpenVPN software on an iOS device	120
Install OpenVPN software on an Android device	120
Use a VPN tunnel on your Windows-based computer	121
Use VPN to access your Internet service at home	123
Set up VPN client Internet access in the router	123
Block VPN client Internet access in the router	124
Use a VPN tunnel to access your Internet service at home	124
10. Troubleshooting	126
Quick tips	127
Sequence to restart your network	127
WiFi settings	127
Network settings	127
The router and satellite do not sync	127
Cannot log into the router	128
Cannot access the Internet	129
Troubleshoot Internet browsing	130
Troubleshoot PPPoE	130
Troubleshoot WiFi connectivity	131
Troubleshoot your network using the Ping utility	132
Test the LAN path to your router	132
Test the path from your computer to a remote device	133
11. Supplemental Information	135
Factory Settings	136
Factory Settings for Orbi Router Model RBR10	136
Factory Settings for Orbi Satellite Model RBS10	137
Technical Specifications	139
Technical Specifications for Orbi Router Model RBR10	139