Netgear WNDAP360 WNDAP360 Install Guide - Page 2

WNDAP360_IG_3Mar2011.fm Page 2 Thursday, March 3, 2011 2:47 PM Verify Wireless Connectivity Using a computer with an 802.11b/g/n wireless adapter, verify connectivity by using a browser to connect to the Internet, or check for file and printer access on your network. Note: If you cannot connect, see Troubleshooting Tips in this guide or the Reference Manual. If You Use an External Antenna To use an external 2.4 GHz antenna: 1. Mount the accessory antenna(s). 2. Attach the antenna(s) to the connector(s) on the access point rear panel. 3. Log into the access point and configure it to use the external antenna. The access point cannot use the internal and external 2.4GHz antennas at the same time. Troubleshooting Tips Here are some tips for correcting simple problems you may have. No LEDs are lit on the access point. The wireless access point has no power. • Make sure the power cord is connected to the wireless access point and plugged in to a working power outlet or power strip. • Make sure you are using the correct NETGEAR power adapter supplied with your wireless access point. • If using PoE, ensure that the PoE switch is providing power to the access point. The LINK/ACT LED is not on. There is a hardware connection problem. • Make sure the cable connectors are securely plugged in to the access point and to the network device (hub, switch, or router). February 2011 • Make sure the connected device is turned on. If the Ethernet link is a 10 Mbps link, then the 10/100/1000 light is off, but the Link/Act light blinks if traffic is present. The WLAN LEDs are off. The wireless connection is not working. • If a Wireless LAN activity LED stays off, disconnect the power adapter from its power source and then plug it in again. • Log in to the access point and verify that the radio is turned on. • Contact NETGEAR if the Wireless LAN LED remains off. I cannot configure the access point from a browser. Check these items: • The access point is correctly installed, it is powered on, and LAN connections are OK. Check that the LAN LED is on to verify that the Ethernet connection is OK. • If you are using the Net BIOS name of the access point to connect, ensure that your PC and the access point are on the same network segment or that there is a WINS server on your network. • If your PC uses a fixed (static) IP address, ensure that it is using an IP address in the range of the access point. The access point default IP address is 192.168.0.100 and the default subnet mask is 255.255.255.0. The access point default setting is for a static IP address. If the network where you are connecting it is using DHCP, configure it accordingly. See the Reference Manual for details. I cannot access the Internet or the LAN with a wireless capable computer. There is a configuration problem. Check these items: • You might not have restarted the computer with the wireless adapter to have TCP/IP changes take effect. Restart the computer. • The computer with the wireless adapter might not have the correct TCP/IP settings to communicate with the network. Restart the computer and check that TCP/IP is set up correctly for that network. The usual setting for Windows on the Network Properties is set to "Obtain an IP address automatically." • The wireless access point's default values might not work with your network. Check the wireless access point default configuration against the configuration of other devices in your network. • For full instructions on changing the default values of the wireless access point, see the Reference Manual. Statement of Conditions In the interest of improving internal design, operational function, and/operability, NETGEAR reserves the right to make changes to the product described in this document without notice. NETGEAR does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein. Technical Support Thank you for selecting NETGEAR products. After installing your device, locate the serial number on the label of your product and use it to register your product at http://www.netgear.com/register. Registration is required before you can use our telephone support service. Registration via our web site is strongly recommended. Go to http://kbserver.netgear.com for product updates and Web support. For Warranty and Regional Customer Support information, see the Resource CD that came with your product. 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