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Netgear WNR1000 WNR1000 User Manual - Page 97

Troubleshooting, Quick Tips - reviews

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Chapter 7 Troubleshooting This chapter provides information about troubleshooting your N150 Wireless Router WNR1000 . After each problem description, instructions are provided to help you diagnose and solve the problem. As a first step, please review the Quick Tips. Tip: NETGEAR provides helpful articles, documentation, and the latest software updates at http://www.netgear.com/support. This chapter includes the following sections: • "Quick Tips" • "Troubleshooting Basic Functions" on page 7-2 • "Login Problems" on page 7-5 • "Checking the Internet Service Connection" on page 7-6 • "Troubleshooting Your Network Using the Ping Utility" on page 7-8 • "Problems with Date and Time" on page 7-10 • "Problems with Wireless Adapter Connections" on page 7-11 • "Restoring the Default Configuration and Password" on page 7-12 Quick Tips This section describes tips for troubleshooting some common problems: Be sure to restart your network in this sequence. 1. Turn off and unplug the modem. 2. Turn off the wireless router and computers. 3. Plug in the modem and turn it on. Wait 2 minutes. 7-1 v1.0, January 2009

Section	Page
N150 Wireless Router WNR1000 User Manual	1
Contents	7
About This Manual	11
Conventions, Formats, and Scope	11
How to Use This Manual	12
How to Print This Manual	12
Revision History	13
Chapter 1 Configuring Basic Connectivity	15
Using the Setup Manual	15
Logging In To Your Wireless Router	16
Configuring Your Internet Settings Using the Setup Wizard	19
Viewing and Configuring Basic Internet Settings	19
Your Internet Connection Does Not Require a Login	20
Your Internet Connection Does Require a Login	22
Setting Up and Testing Basic Wireless Connectivity	24
Chapter 2 Safeguarding Your Network	27
Choosing Appropriate Wireless Security	27
Recording Basic Wireless Settings Setup Information	31
Changing Wireless Security Settings	32
Viewing Basic Wireless Settings	32
Configuring WEP Wireless Security	34
Configuring WPA-PSK and WPA2-PSK Wireless Security	35
Viewing Advanced Wireless Settings	37
Using Push 'N' Connect (Wi-Fi Protected Setup)	38
Push Button Configuration	39
Security PIN Entry	40
Configuring the WPS Settings	42
Connecting Additional Wireless Client Devices after WPS Setup	43
Restricting Wireless Access by MAC Address	44
Changing the Administrator Password	46
Backing Up Your Configuration	47
Understanding Your Firewall	47
Chapter 3 Restricting Access From Your Network	49
Content Filtering Overview	49
Blocking Access to Internet Sites	49
Blocking Access to Internet Services	51
Blocking Services by IP Address Range	53
Scheduling Blocking	53
Viewing Logs of Web Access or Attempted Web Access	54
Configuring E-mail Alert and Web Access Log Notifications	55
Setting the Time Zone	56
Chapter 4 Customizing Your Network Settings	57
Using the LAN IP Setup Options	57
Configuring a Device Name	58
Configuring LAN TCP/IP Setup Parameters	58
Using the Router as a DHCP Server	59
Using Address Reservation	60
Using a Dynamic DNS Service	61
Configuring the WAN Setup Options	62
Disabling the SPI Firewall	62
Setting Up a Default DMZ Server	63
Responding to a Ping on the Internet (WAN) Port	63
Setting the MTU Size	64
Configuring NAT Filtering	64
Configuring Static Routes	64
Chapter 5 Fine-Tuning Your Network	67
Allowing Inbound Connections to Your Network	67
How Your Computer Accesses a Remote Computer through Your Router	68
How Port Triggering Changes the Communication Process	69
How Port Forwarding Changes the Communication Process	71
How Port Forwarding Differs from Port Triggering	72
Configuring Port Forwarding to Local Servers	72
Adding a Custom Service	73
Editing or Deleting a Port Forwarding Entry	74
Configuring Port Triggering	75
Using Universal Plug and Play	78
Optimizing Wireless Performance	80
Changing the MTU Size	81
Overview of Home and Small Office Networking Technologies	82
Assessing Your Speed Requirements	83
Chapter 6 Using Network Monitoring Tools	85
Viewing Wireless Router Status Information	85
Viewing the Connection Status	87
Showing Router Statistics	88
Viewing a List of Attached Devices	89
Managing the Configuration File	90
Backing Up and Restoring the Configuration	90
Erasing the Configuration	91
Updating the Router Firmware	91
Checking for New Firmware in the Router Upgrade Screen	92
Updating Manually to New Router Firmware	93
Enabling Remote Management Access	94
Chapter 7 Troubleshooting	97
Quick Tips	97
Troubleshooting Basic Functions	98
Login Problems	101
Checking the Internet Service Connection	102
Obtaining an Internet IP Address	102
Troubleshooting PPPoE	103
Troubleshooting Internet Browsing	104
Troubleshooting Your Network Using the Ping Utility	104
Testing the LAN Path to Your Router	105
Testing the Path from Your Computer to a Remote Device	106
Problems with Date and Time	106
Problems with Wireless Adapter Connections	107
Restoring the Default Configuration and Password	108
Appendix A Technical Specifications	111
Default Configuration Settings	111
General Specifications	113
Appendix B Related Documents	115