Nextar Q3-13 Q3-13 Hardware Manual - Page 21

Troubleshooting Take steps described in the tables below to solve simple problems before contacting customer service. If you suspect something wrong with the unit, immediately turn the power off and disconnect the power connector from the unit. Never try to repair the unit yourself because it is dangerous to do so. PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION There is no sound The volume may be turned down or muted by remote control. Turn up the volume or unmute by remote control. The remote control does not work There may be some obstructions between the remote control and the player. Remove the obstruction between the remote control and the player. The remote control may not Point the remote control at be pointed at the player. the player directly. The batteries of remote control may not be inserted correctly. Make sure the polarity of each battery is correct. The batteries of remote control may be out of power or weak. Replace the batteries. Other possibilities: Static or other external interference may cause the player function abnormally. In order to recover normal status, please unplug the power supply cord and then plug it into the outlet again to reset the player. If the problems still exist, please cut off the power supply and consult your service center or the qualified technician. 21