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Unable to Log in to the Console Port-No Error Message, Troubleshooting, Cause, Solution

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Chapter 8: Troubleshooting Unable to Log in to the Console Port-No Error Message Two laptops (using terminal emulation programs) or terminals should be able to communicate back to back in the same way that the terminal communicates with the IP700 Series appliance. If this is not possible using your laptop or terminal, the problem is with the terminal or cable and not the appliance. Cause You do not have a console connection to the IP700 Series appliance. Solution For details about how to create a console connection, see "Connecting to the Console" on page 30. Cause Not connected with a null-modem cable. Solution Verify that you are using a null-modem cable. For pinout information, see "Connecting to the Console" on page 30. Cause Wrong terminal settings. Solution Verify terminal settings: 8 data, 1 stop, no parity, 9600 bps. Cause Terminal set for flow control. Solution The IP700 Series platform does not use flow control. The terminal should be set for no flow control. Cause Defective IP700 Series appliance or file system. Solution Contact the Nokia customer support site listed in the Nokia Contact Information section at the front of this guide. Cause Database is corrupt. Solution Return to default settings according to the following instructions, or contact the Nokia customer support site listed in the Nokia Contact Information section at the front of this guide. 134 IP700 Series Installation Guide

Section	Page
About This Guide	11
About Nokia IP700 Series Network Security Platforms	12
IP700 Series Documentation	13
Structure of This Guide	14
Conventions Used in This Guide	16
CHAPTER 1 Overview	19
About the IP700 Series Platform	19
Site Requirements	22
CHAPTER 2 Installing the IP700 Series Appliance	23
IPSO Version Requirements	24
Using DHCP to Configure the Appliance	24
Configure the DHCP Server	25
Run the DHCP Client on the IP700 Series Appliance	26
Using the Console Connection to Configure the Appliance	27
Connecting Power and Turning the Power On	28
Connecting to the Console	30
Monitoring the Appliance	33
CHAPTER 3 Installing, Monitoring, and Replacing Components	35
Network Interface Card Preinstallation Considerations	36
Circumstances Under Which the cPCI Busses Change Speed in the IP740	37
Operating Speeds of Network Interface Cards Used With the IP700 Series Platforms	38
Configuration Guidelines for the IP740	38
IP740 Example Configurations	42
Installing a New Network Interface Card	43
Monitoring Network Interface Cards	45
Removing a Network Interface Card	46
Replacing a Network Interface Card	49
Installing a PCMCIA Modem	52
Monitoring and Replacing a Hard-Disk Drive Unit	53
Monitoring a Hard-Disk Drive Unit	54
Removing a Hard-Disk Drive Unit	55
Replacing a Hard-Disk Drive Unit	57
Replacing the Fan Tray	59
Monitoring and Replacing a Power Supply	61
Upgrading the Memory	64
Before You Begin	65
Accessing DIMM Sockets	65
Preinstallation Steps	65
Accessing and Removing the Existing DIMMs	67
Installing the New DIMMs in the IP700 Series Appliance	70
Final Installation Steps	72
CHAPTER 4 Configuring and Monitoring the IP700 Series Appliance	75
Entering the Hostname	76
Entering the Passwords	76
Entering the Browser Type	76
Entering Initial Interface Information	78
Confirming New System Setup Summary	81
Using Voyager to Configure the Network Interfaces	81
Opening Voyager	81
Accessing Voyager Reference Information	82
Voyager Naming Conventions	83
Using Voyager to Monitor the IP700 Series Appliance	84
CHAPTER 5 Connecting to the Network	85
Connecting to Ethernet Devices	86
Built-in Ethernet Ports	87
Front Panel Details	87
Hardware Setup	88
Connectors and Cables	88
Connecting to V.35 or X.21 Devices	91
Front Panel Details	91
Hardware Setup	92
Connectors and Cables	92
Connecting to E1 (Builtin CSU/DSU) Devices	95
Front Panel Details	96
Hardware Setup	96
Connectors and Cables	96
Connecting to T1 (Builtin CSU/DSU) Devices	99
Front Panel Details	100
Hardware Setup	100
Connectors and Cables	100
Connecting to ATM Devices	102
Front Panel Details	102
Hardware Setup	103
Connectors and Cables	103
Connecting to Gigabit Ethernet Devices	104
IPSO Version Requirement	104
Front Panel Details of a Single-Port Gigabit Ethernet Interface Card	105
Front Panel Details of a Dual-Port Gigabit Ethernet Card	105
Hardware Setup	106
Connectors and Cables	106
Connecting to a Modem	107
CHAPTER 6 Installing the Nokia Encryption Accelerator Card	109
Installing the Encryption Accelerator Card	110
What You Need	110
Installing the Encryption Accelerator Card	112
Final Installation Steps	116
Enabling the Encryption Accelerator Card	117
Enabling the accelerator card for an IPSO VPN	117
Enabling the accelerator card for a Check Point VPN	117
CHAPTER 7 Using the Boot Manager	119
Variables	120
Viewing Variable Values and Other System Parameters	121
Setting the Variables	125
Other commands	127
Booting the System	128
Using the Boot Manager to Install IPSO	129
Protecting the Boot Manager with a Password	130
Installing Boot Manager	131
Upgrading Boot Manager	132
CHAPTER 8 Troubleshooting	133
General Troubleshooting Information	133
CHAPTER 9 Using tcpdump	147
tcpdump Command Basics	148
To Specify an Interface	148
To Specify an Interface Running a Specified Protocol	148
To View Packets Running the IGMP Protocol	148
To Specify an Interface Using a TCP/UDP Application Port	148
To Specify an IP or UDP Port	149
Filtering Traffic With tcpdump	149
To Exclude Specific Types of Traffic	149
To Delimit the Size of the Packet	149
To Specify an IP Address	150
Saving tcpdump Results to a Local File	150
CHAPTER 10 Tips for Installing, Configuring, and Maintaining Your Appliance	153
APPENDIX A Technical Specifications	155
Physical	155
Dimensions	155
Weight	155
Environmental	155
Temperature	155
NIC Interfaces	156
Cable Type	156
Cable Output Connector	156
Ethernet	156
V.35	156
X.21	156
E1 (builtin CSU/DSU)	156
T1 (builtin CSU/DSU)	156
ATM	156
Gigabit Ethernet	156
Space Requirements	157
APPENDIX B Compliance Information	159
Declaration of Conformity	160
According to ISO/IEC Guide 22 and EN 45014	160
declares that the product	160
conforms to the following standards	160
Supplementary Information:	161
Compliance Statements	162
FCC Notice (US)	163
FCC Requirements (US)	164
Equipment Attachment Regulations (Canada)	166
APPENDIX C General Public Licensed Software	167
GNU GENERAL PUBLIC LICENSE	168
Preamble	168
TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION	168
APPENDIX D Warranty and Software License	171
APPENDIX E Glossary of Abbreviations	175