Nokia Lumia Icon User Guide - Page 94

Nokia Lumia Icon: Troubleshooting and support Troubleshooting and support When you want to learn more about your phone, or if you're unsure how your phone should work, there are several support channels for you to check. For support videos, go to www.youtube.com/NokiaSupportVideos. If your phone freezes Try the following: • Press and hold the volume down key and Power/Lock Key at the same time for about 10 seconds. The phone restarts. • Update your phone software. • Reset your phone. This restores the factory settings, and erases all your personal content, including apps you've purchased and downloaded. From the Start screen, swipe left, and tap Settings > about > reset your phone. If your issue remains unsolved, contact your network service provider or Nokia for repair options. Before sending your phone for repair, always back up your data, as all personal data in your phone may be deleted. Tip: To help you get the most out of your phone, there's a user guide in your phone with additional instructions. From the Start screen, swipe left, and tap Nokia Care. You can also go to www.nokia.com/support, where you can find: • Troubleshooting info • Discussions • News on apps and downloads • Software update info • Further details about features and technologies, and the compatibility of devices and accessories Troubleshooting and discussions may not be available in all languages. If you need to identify your phone, to view the unique IMEI number of the phone, dial *#06#. Find your model number and serial number (IMEI) If you need to contact Nokia Care or your service provider, you may need info, such as the model number and the serial number (IMEI). To see the info, tap Settings > about. You can also find the info on your phone label, which is located under the SIM holder. For information on how to open the SIM holder, see your phone's user guide. For additional product support information, see the Quick Reference Guide included with your phone. Chapter 10 94