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Oki C5500n Guide: User's, C5500n (American English) - Page 105

Troubleshooting, General Information

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Troubleshooting General Information This section provides information to help you deal with problems that may arise when using the printer. Troubleshooting is divided into the following sections: • "Display Panel Messages" see page 106 • "Paper Jams" see page 110 • "Print Quality Problems" see page 132 • "USB Problems" see page 136 • "Application error" see page 138 • "General Protection Fault" see page 138 • "Paper Size Change Request" see page 139 • "Printer does not go online" see page 139 • "Printer makes a strange noise" see page 139 • "Printer takes a long time to start printing" see page 140 • "Printing cancels" see page 140 • "Printing does not start" see page 141 • "Printing is slow" see page 141 • "Cleaning" see page 142 C5500n User's Guide Troubleshooting • 105

Section	Page
Copyright Information	2
Document Information	2
Disclaimer	2
Trademark Information	2
Regulatory Information	2
Contents	3
Notes, Cautions, etc.	6
Introduction	7
Features	7
Options	7
Parts of the Printer	8
Front	8
Rear	9
Paper (Print Media)	10
General Information	10
Paper Weights	11
General Information	11
Windows	11
Macintosh	11
OS 10.2 and 10.3	11
Paper, US Bond	13
Paper Feed, Exit Path, and Duplex	13
General Information	13
Recommendations	14
Paper, Index	15
General Information	15
Recommendations	16
Letterhead	17
General Information	17
Recommendations	18
Loading	19
Trays 1 and 2	19
Manual Feed (MP Tray)	20
Envelopes	21
General Information	21
Recommendations	21
Loading	22
Multi-purpose Tray	22
Labels	23
General Information	23
Recommendations	23
Loading	23
Manual Feed (MP Tray)	23
Windows	24
Macintosh	25
OS 10.2 and 10.3	25
Transparencies	26
General Information	26
Recommendations	26
Loading	27
Manual Feed (MP Tray)	27
Windows	27
Macintosh	28
OS 10.2 and 10.3	28
Paper Trays	29
Windows	29
Macintosh	29
OS 10.2 and 10.3	29
Paper Size Check	31
General Information	31
Windows	31
Macintosh	31
OS 10.2 and 10.3	31
Paper Size, Feed, and Exit	32
Tray 1 and Optional Tray 2	32
Auto Switching	33
General Information	33
Printer Menu	33
OS 10.2	34
OS 10.3	34
Multi-Purpose Tray (MP Tray) [Manual Feed]	35
General Information	35
Duplexing Restrictions	36
Paper Sizes and Exit Paths	37
Paper Exit Paths	38
Face Down (Top Exit)	38
Face Up (Rear Exit)	38
Duplex Unit	40
General Information	40
Loading Paper	41
Trays 1 and 2	41
Multi-Purpose (MP) Tray	45
Consumables	48
Life Expectancy	48
Part Numbers	48
Toner	48
Image Drum	48
Fuser	48
Belt	48
Replace a Toner Cartridge	49
Install a Toner Cartridge	53
Replace an Image Drum	57
Replace the Fuser	66
Replace the Belt Unit	71
Printer Settings (Menu Settings)	77
Print a list of the current settings	77
Menu Map	77
Changing Settings	78
Example: Power Save Time	79
Reset to Factory Defaults	80
Lists of Available Settings by Menu	81
Information Menu	81
Print Menu	82
Media Menu	84
Color Menu	86
System Configuration Menu	87
USB Menu	88
Network Menu	89
Memory Menu	91
System Adjust Menu	92
Maintenance Menu	93
Usage Menu	94
Menu Defaults	95
Information, Print, and Media Menus	95
Color, System Configuration, and USB Menus	96
Network and Memory Menus	97
System Adjust and Maintenance Menus	98
Usage Menu	99
Options	100
RAM Memory	100
Duplex Unit	101
Second Paper Tray	102
Specifications	103
Troubleshooting	105
General Information	105
Display Panel Messages	106
Paper Jams	110
General Information	110
If paper jams are frequent	111
Jam is cleared, but printer does not print.	111
Jam 370, 373 and 383	112
Jam 371	114
Jam 372 and 380	117
Jam 381	119
Jam 382	124
Jam 390	128
Sheet has just entered the printer	128
Sheet can’t easily be pulled out from the front	128
Jam 391 and 392	130
Print Quality Problems	132
Blurred print (letter edges)	132
Blurred print (one side of page)	132
Fading, in patches	132
Fading, Vertically	133
Light Print	133
Lines, Black (Vertical)	134
Lines, White (Vertical)	134
Shading on unprinted sections	135
Toner rubs off when you rub the printed surface.	135
USB Problems	136
Cannot configure for USB connection	136
Cannot print	137
Application error	138
General Protection Fault	138
Paper Size Change Request	139
Printer does not go online	139
Printer makes a strange noise	139
Printer takes a long time to start printing	140
Printing cancels	140
Printing does not start	141
Printing is slow	141
Cleaning	142
Cleaning Page	142
Macintosh	142
OS 10.2 and 10.3	142
Printer Drivers	143
General Information	143
Macintosh	144
General Information	144
Summary	145
Macintosh OS 10.2 and 10.3	145
Presets	145
Macintosh OS 10.2 and 10.3	145
Use / Save Presets	145
Create a New Preset	145
Change an Existing Preset	145
Delete a Preset	146
Scheduler	146
Macintosh OS 10.3 only	146
Paper Handling	147
Macintosh OS 10.3 only	147
Printer Features	148
Overview	148
Banners	149
General Information	149
Specifications	149
Windows	150
Macintosh	150
OS 10.2 and 10.3	150
Black Printing	151
General Information	151
Composite Black	151
True Black	151
Windows	152
True Black	152
Black Finish	153
Individual Print Jobs	153
All Print Jobs (Default)	153
Macintosh	155
OS 10.2 and 10.3	155
True Black	155
Black Finish	155
Booklets (Binding Print)	156
General Information	156
Booklet Printing Restrictions	157
Windows	158
Macintosh	159
OS 10.2 and 10.3	159
Collating	160
General Information	160
Windows	161
Macintosh	162
OS 10.2 and 10.3	162
Color Matching	163
Overview	163
Background Information	164
Factors that Affect Color Printing	165
Monitor Colors vs. Printer Colors	166
(Differences between the range of colors a monitor or printer can reproduce)	166
Monitor Settings	167
Software Settings	168
How the application displays color	168
Printer Driver Settings	169
For Windows	169
For Macintosh	169
Lighting (Viewing) Conditions	170
Paper Type	170
Choosing a Color Matching Method	171
General Information	171
RGB or CMYK?	173
Windows and Macintosh 10.2 and 10.3	173
Matching Photographs	174
RGB only	174
RGB or CMYK	174
Matching Specific Colors	175
RGB only	175
RGB or CMYK	175
Printing Vivid Colors	176
RGB only	176
RGB or CMYK	176
Color Settings	177
Hue, Brightness, and Saturation	179
Hue	179
Brightness	179
Saturation	179
How To	180
List of Color Matching Methods	180
Auto Color	181
Windows	181
Individual Print Jobs	181
All Print Jobs (Default)	181
Macintosh	182
OS 10.2 and 10.3	182
Advanced Color	183
Windows	183
Individual Print Jobs	183
All Print Jobs (Default)	183
Macintosh	184
OS 10.2 and 10.3	184
Grayscale	185
Windows	185
Individual Print Jobs	185
All Print Jobs (Default)	185
Macintosh	186
OS 10.2 and 10.3	186
Color Synch	187
Macintosh OS 10.3	187
Filters	188
None	188
Black & White	188
Blue Tone	189
Gray Tone	189
Lightness Decrease (A) / Lightness Increase (B)	189
Reduce File Size	190
Sepia Tone	190
Add Filters	191
Custom Page Sizes	192
General Information	192
Using the Printer Driver	192
Tray 1 and Tray 2 Custom Size Range	192
MP Tray Custom Size Range	192
Windows	193
Printing	193
Creating and Saving Custom Page Sizes	194
Duplex Printing	195
(Printing on Both Sides of the Paper)	195
General Information	195
Paper Types	195
Paper Sizes	196
Paper Weights	196
Duplexing Restrictions	197
Long Edge vs. Short Edge	197
Windows	198
Individual Print Jobs	198
All Print Jobs (Default)	199
Macintosh	200
OS 10.2 and 10.3	200
Grayscale	201
N-Up Printing	202
Printing Multiple Pages on One Sheet	202
General Information	202
Windows	202
Macintosh	204
OS 10.2 and 10.3	204
Photographs	205
Windows	205
All Print Jobs (Default)	205
Individual Print Jobs	206
Macintosh	207
OS 10.2 and 10.3	207
Posters	208
General Information	208
Windows	208
Macintosh	209
OS 10.2 and 10.3	209
Print Resolution	210
General Information	210
Windows	210
All Print Jobs (Default)	210
Individual Print Jobs	212
Macintosh	213
OS 10.2 and 10.3	213
Save as File	214
General Information	214
Windows	214
Macintosh	214
OS 10.2 and 10.3	214
Toner Saving	215
General Information	215
Windows	216
Individual Print Jobs	216
All Print Jobs (Default)	217
Macintosh	218
OS 10.2 and 10.3	218
Watermarks	219
General Information	219
Windows	220
Create a Watermark	220
Edit a Watermark	221
Print, using a Watermark	222
Macintosh	222
OS 10.2 and 10.3	222
Utilities	223
Overview	223
Descriptions of Utilities	224
Installing the Utilities	226
Windows	226
Utilities on the CD	226
Download Utilities	226
Macintosh	227
OS 9.x	227
Utilities on the CD	227
Download Utilities	227
OS 10.1, 10.2, and 10.3	227
Utilities on the CD	227
Download Utilities	227
Color Correction Utility	228
General Information	228
How to Install	228
Additional Information	228
Change the Pallet Color	229
General Information	229
Step 1: Print the Sample Color Chart	230
Step 2: Print the Color Adjustment Chart	231
Step 3: Make the adjustments and save the settings	233
Step 4: Use the saved settings to print a document	238
Adjust the Gamma Value and Hue	239
General Information	239
Use the saved settings to print a document	242
Color Swatch Utility	243
General Information	243
How to Install	244
Additional Information	244
Printing Color Swatches	244
Creating Custom Swatch Colors	246
Direct Network Printing Utility (LPR)	247
General Information	247
How to Install	247
Direct Network Printing Utility (LPR) Status Box	247
Additional Information	248
Display Language Utility	249
General Information	249
How to Install	249
Additional Information	249
Network Setup Utility	250
General Information	250
How to Install	250