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Oki C942dp C931 C941 C942 - Fiery C9 Server - Configuration Guide - Page 67

Troubleshooting, Perform basic troubleshooting

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Troubleshooting Configuration and Setup 67 Troubleshooting If the troubleshooting steps described here do not resolve the issue, collect the related information and contact technical support. Perform basic troubleshooting These troubleshooting steps can help to resolve the most common issues. 1 Confirm that all the cables required for the C9 Server are intact and firmly seated in the correct ports. The most common cause of an issue is a faulty or loose cable. Warning: Do not remove the covers or otherwise open the C9 Server hardware. The parts inside the chassis and internal cables are intended to be serviced by authorized service technicians only. 2 If the C9 Server cannot power on, confirm that the power cord is intact and adequate power is available at the power outlet. 3 If the C9 Server is not visible on the network, confirm that the correct type of Ethernet cable is connected to the correct network port. 4 Confirm that the C9 Server has not been manually put into sleep mode through the Windows shut down option. If the C9 Server is in sleep mode, wake the server up by pressing the Menu button on the C9 Server control panel. 5 Review any messages showing on the C9 Server control panel. 6 If one or more client computers cannot print to the C9 Server, confirm that the client computers have the correct version of the C9 Server printer driver and utilities installed. For information about installing the printer driver, see Printing. For information about installing the utilities, see Utilities. 7 If the C9 Server is printing slowly or is not managing jobs as expected, review the C9 Server configuration to confirm the settings are optimal for your network and print environment. Any changes to your network environment or workflow may require changes to the C9 Server configuration. 8 Confirm that third-party applications are not installed on the C9 Server. Third-party applications are not supported on the C9 Server and can cause system problems. 9 Confirm that any anti-virus application used to scan the C9 Server is set to run upon request only, and is not in continuous operation. 10 Confirm that the operating system settings on the C9 Server are not modified and the operating system is not upgraded (unless approved by technical support). Changes to the operating system settings or version can cause system problems.

Section	Page
Contents	3
Introduction	9
Terminology, conventions, and documentation resources	9
General precautions for working with the C9 Server	10
Requirements	12
Ethernet connection requirements	12
Network requirements	12
Supported network protocols	12
Internet Protocol (IP) requirements	13
Client computer requirements	13
Installing and configuring printer drivers	13
Requirements for Windows client computers	13
Supported operating systems for Windows client computers	13
System requirements for Windows client computers	14
Requirements for Mac client computers	14
Supported operating systems for Mac client computers	14
System requirements for Mac client computers	15
System requirements for Command WorkStation and WebTools	15
Fiery JobMaster, Fiery Impose, and Fiery Compose requirements	16
Mobile device requirements	16
Integrating the C9 Server into your network	17
Steps to integrate the C9 Server into your network	17
Front panel	18
Connector panel	19
C9 Server control panel	20
Powering the C9 Server on or off	21
Power on the C9 Server	21
Shut down, restart, or reboot the C9 Server from the monitor	22
Shut down, restart, or reboot from the C9 Server control panel	22
Accessing the C9 Server	24
Remote Desktop	24
Connect to the C9 Server using Remote Desktop	24
Command WorkStation	25
WebTools	25
Start WebTools	25
Operating system password	25
Set the operating system password	26
Performing initial setup with the Fiery Setup Wizard	27
Factory default settings on the C9 Server	27
Fiery Setup Wizard workflow	27
Predefined configurations	27
Default predefined configuration	28
Access Fiery Setup Wizard from WebTools	28
Access Fiery Setup Wizard from Command WorkStation	28
Complete Fiery Setup Wizard	29
Accessing the configuration settings	30
When to review the configuration settings	30
Viewing and modifying the configuration settings	30
Access Configure from Command WorkStation	30
Access Configure from WebTools	31
Stop untrusted connection messages from appearing in WebTools	31
Print the Configuration page	32
Configuring the C9 Server for your network and print environment	33
Configuring the connection to the printer	33
Networking with client computers	33
Enabling printing from Windows computers	33
Enabling printing from Mac computers	33
Enabling printing from UNIX and UNIX-like workstations	33
Configure user access	34
Users and groups	34
User authentication	34
Fiery passwords	34
Administrator privileges	35
Operator privileges	35
Guest privileges (no password)	35
Configuring security features	35
Windows Firewall	36
Antivirus protection	36
Removable hard disk drive	36
Restricting IP addresses and ports	36
Controlling email access to the C9 Server	36
LDAP authentication	37
Securely clearing job data	37
How Secure Erase works	37
Job deletion	37
Jobs not affected by Secure Erase	37
Configure Secure Erase	38
Configuring print connections	38
Print queue	38
Hold queue	39
Direct connection	39
Sequential Print	39
Mobile device printing	40
Configure Direct Mobile Printing	40
Configuring print job processing settings	42
APPE settings	42
Enable Adobe PDF Print Engine (APPE)	42
Use Adobe PDF Print Engine Preferred as Default for PDF Jobs	42
PS settings	42
Allow Courier Substitution	42
Print to PS Error	43
Default Paper Sizes	43
Media Weight	43
Cover Page	44
Convert Paper Sizes	44
Scale to Fit	44
Resolution	44
Offset Jobs	45
Print Master	45
Cache PDF and PS Objects	45
PCL settings	45
Default Orientation	45
Form Length	46
Font Size (pt)	46
Font Pitch (char/in)	46
Symbol Set	46
Font Source	46
Font Number	46
Append CR to LF	46
Paper Size for System Pages	47
Printer Default Personality	47
Variable Data Printing (VDP) settings	47
FreeForm 1 Record Length	47
Parse Number of Records While Spooling	47
Common Global Paths	48
Add Path	48
Set Page Device (SPD)	48
Native Document settings	48
Enable Native Document Conversion Using PrintMe	49
Send Licensing Updates to the Fiery Administrator Email Address	49
Configuring print job management settings	50
Managing email address books	50
Types of address books	50
Restore address books	50
Retrieve an address book from the C9 Server	51
Restore an address book to the C9 Server	51
Administrator commands for managing address books	51
Job mismatch settings	52
Administering the C9 Server	55
Maintaining optimal C9 Server performance	55
Map a network drive	56
Ensuring virus-free operation of the C9 Server	56
Scan the C9 Server	57
VDP search path	57
User-defined search paths for a single job	58
Set common global search paths	58
Clearing the server	58
Software updates	59
Managing firewalls	59
Configure System Updates	59
Check Now	60
Install updates using Check Now	60
User software	61
Backing up and restoring the C9 Server	61
Recommendations to preserve data	61
Back up and restore settings with Configure	62
Back up settings with Configure	62
Restore settings with Configure	62
Using the Fiery System Installer	63
Start the Fiery System Installer	63
Create a system backup with the Fiery System Installer	63
Restore the system with Fiery System Installer	64
Restore with bootable media	65
Platform Utilities	65
Troubleshooting	67
Perform basic troubleshooting	67
Collect troubleshooting information	68
Create job error reports	68
Resolve runtime errors	69
Printer not found	69
Cannot connect to the C9 Server with utilities	70
Cannot connect to the C9 Server with Command WorkStation	70

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Troubleshooting

If the troubleshooting steps described here do not resolve the issue, collect the related information and contact

technical support.

Perform basic troubleshooting

These troubleshooting steps can help to resolve the most common issues.

Confirm that all the cables required for the C9 Server are intact and firmly seated in the correct ports.

The most common cause of an issue is a faulty or loose cable.

Warning:

Do not remove the covers or otherwise open the C9 Server hardware. The parts inside the chassis

and internal cables are intended to be serviced by authorized service technicians only.

If the C9 Server cannot power on, confirm that the power cord is intact and adequate power is available at the

power outlet.

If the C9 Server is not visible on the network, confirm that the correct type of Ethernet cable is connected to the

correct network port.

Confirm that the C9 Server has not been manually put into sleep mode through the Windows shut down option.

If the C9 Server is in sleep mode, wake the server up by pressing the

button on the C9 Server control panel.

Review any messages showing on the C9 Server control panel.

If one or more client computers cannot print to the C9 Server, confirm that the client computers have the correct

version of the C9 Server printer driver and utilities installed.

For information about installing the printer driver, see

Printing

. For information about installing the utilities, see

Utilities

If the C9 Server is printing slowly or is not managing jobs as expected, review the C9 Server configuration to

confirm the settings are optimal for your network and print environment.

Any changes to your network environment or workflow may require changes to the C9 Server configuration.

Confirm that third-party applications are not installed on the C9 Server.

Third-party applications are not supported on the C9 Server and can cause system problems.

Confirm that any anti-virus application used to scan the C9 Server is set to run upon request only, and is not in

continuous operation.

Confirm that the operating system settings on the C9 Server are not modified and the operating system is not

upgraded (unless approved by technical support).

Changes to the operating system settings or version can cause system problems.

Configuration and Setup

Troubleshooting