Oki ES5473 MC573/ES5473 Users Guide - English - Page 175

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9. Troubleshooting

Multiple sheets of paper have been fed. Reset Paper in [TRAY]. Error: 401

The indicated tray fed multiple sheets of paper at a time.

Remove the cassette from the tray, and then load paper again.

Paper Size Error. Reset Paper in [TRAY]. Error: 400

Paper size error has occurred in the indicated tray. Make sure that the size of paper loaded in the tray matches the

[Paper Size] setting set on the operator panel. Load paper according to the paper size and direction set.

If the setting set on the operator panel is wrong, cancel printing first, set the right paper size from [Paper Size] on the

operator panel, and then print again.

Make sure that the cassette does not feed multiple sheets of paper at a time after starting printing. If it happens,

remove paper, and then load paper correctly.

Paper jam has occurred. Please open Output Tray to remove paper. Error: 390

Paper jammed via the paper feed path from the MP tray.

If the edge of the jammed paper is not visible, open the front cover and remove the paper.

Paper jam has occurred. Pull out the [TRAY] cassette and then remove the paper.

Error: 391, 392, 393

A paper jammed via the paper feed path from the indicated tray.

Pull out the cassette, and then remove paper. If multiple sheets of paper are fed at a time, remove paper and reload

paper.

Make sure that the paper stoppers are set in the right position.

A paper jam has occurred under the image drum or around the fuser unit. Please

remove paper. Error: 380, 381, 382, 383, 385, 389

A paper jam has occurred inside the machine.

Open the cover and remove jammed paper.

Paper jam has occurred under the belt unit or in the fuser unit. Please remove paper.

Error: 370, 371, 372

A paper jam has occurred inside the machine.

Open the cover and remove jammed paper.

Image Drum Life. Please install new Image Drum Unit. Error: 350, 351, 352, 353

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

Opening and closing the cover can resume printing for a while. Replace with a new one as soon as possible,

however.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum Life. Please install new Image Drum Unit. Error: 560, 561, 562, 563, 564,

565, 566, 567

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.


Image Drum Life. Please install new Image Drum Unit. Error: 680, 681, 682, 683

Printing has stopped because the image drum indicated on the screen reached its lifetime. Replace with a new

image drum to print.


Fuser Unit Life. Install New Fuser Unit. Error: 354

The fuser unit reaches its lifetime.

Replace the fuser unit with a new one.

Opening and closing the cover can resume printing for a while. Replace with a new one as soon as possible for

maintaining the print quality.

Belt Unit Life. Install New Belt Unit. Error: 355

The belt unit reaches its lifetime.

Replace the belt unit with a new one.

Opening and closing the cover can resume printing for a while. Replace with a new one as soon as possible for

maintaining the print quality.

The Fuser Unit is not installed correctly. Reset Fuser Unit. Error: 348

The fuser unit is not properly installed. Remove and re-install the fuser unit. If the error persists after re-installing,

replace the fuser unit with a new one.

Section	Page
Table of contents	2
Before starting	4
Cautions Related to Safety	5
General Cautions	6
NOTE!	7
About This Manual	8
About Descriptions	8
About Marks	8
About Symbols	8
About Illustrations	9
Trademarks and Other Information	10
License	12
Setting Up	13
Installation Requirements	14
Installation Environment	14
Installation Space	15
Checking the Accessories	17
Unpacking and Installing the Machine	18
Installing the Optional Equipment	22
Installing the Wireless LAN module	22
Installing the Additional Tray Unit	23
Setting the Printer Driver	25
Connecting a Telephone Line	27
Connecting to the Public Line (If Using Only for Faxes)	27
Connecting to the Public Line (If Connecting a Telephone to the Machine)	28
Connecting the Optical IP telephone	29
Connecting to the ADSL Environment	30
Connecting PBX, Home Telephone or Business Phone	31
Connecting as an Extension Telephone	31
Connecting a CS Tuner or Digital Television	32
Connecting the Power Code	33
Connecting This Machine to a Computer	35
Connecting with a LAN Cable	35
Connecting over a Wireless LAN Connection (Only When the Wireless LAN Module is Mounted)	37
Connecting with a USB Cable	37
Connecting Directly over a Wireless LAN Connection (Only When the Wireless LAN Module is Mounted)	39
Loading Paper	40
Checking the Setting Information	42
Setting Up This Machine	43
Installing a Driver and Software to a Computer	44
For Windows	44
For Mac OS X	47
Basic Operations	51
Names of Components	52
Front View	52
Rear View	53
Inside of the machine	54
Basic Operations on the Operator Panel	55
Names and Functions	55
Name and Functions on the Touch Panel	56
Adjusting the Angle of the Operator Panel	58
Entering Characters	58
Entering with the Touch Panel	58
Entering with the Numeric Keypad	59
Turning the Machine On or Off	61
Turning the Machine On	61
Turning the Machine Off	62
What You Should Do If You Do Not Use This Machine for an Extended Period of Time	63
Loading Paper	64
About Paper Types That Can be Loaded	64
Available paper types	64
About Paper Sizes, Weight, and Number of Sheets That Can be Loaded	65
Recommended paper	66
Loading Paper in Tray 1/2/3	67
Loading Paper in the MP Tray	68
Paper Storage	70
Setting a Document	71
About Documents That Can be Set	71
Setting in the ADF	72
Setting on the Document Glass	74
Copy	75
Copying	76
Cancelling Copying	77
Specifying the Number of Copies	78
Descriptions of Screens for Copy	79
Names and Functions of Screen Items for Copy	79
Scan	82
Sending Scanned Data as an E-mail Attachment	83
Before Using Scan To E-mail	83
Entering E-mail Address to Send E-mail	84
Saving Scanned Data in a Shared Folder	86
Creating a Shared Folder in a Computer	86
Registering a Destination (Profile)	87
How to Use Scan To Shared Folder	88
Cancelling Scanning	89
Descriptions of Screens for Scan	90
Scan To E-mail Screen	90
Scan To Shared Folder Screen	93
Print	96
Printing from a Computer (Windows)	97
For Windows PCL Printer Driver	97
For Windows PS Printer Driver	98
Printing from a Computer (Mac OS X)	100
For Mac OS X	100
Cancelling a Print Job	102
About Screens and Functions of Each Printer Driver	103
Windows PCL Printer Driver	103
Windows PS Printer Driver	105
Mac OS X PS Printer Driver	107
Names and Functions of Screen Items for Print	112
Fax	113
Basic Operations of Fax Functions	114
Entering Fax Number to Send a Fax	114
Cancelling a Fax Transmission	115
Cancelling During a Transmission	115
Cancelling a Reserved Transmission	115
Setting for Receptions	117
Setting the Reception Mode	117
Setting a Tray to Print Received Documents	119
Setting the Waiting Time from When an Incoming Call Arrives to When Reception Starts (Response Waiting Time)	120
Names and Functions of Screen Items for Fax	121
Maintenance	124
Replacing Consumables	125
Cautions When Replacing Consumables	125
Replacing the Toner Cartridges	126
Replacing the Image Drum	130
Replacing the Image Drum and Toner Cartridge at the Same Time	134
Cleaning Each Part of the Machine	138
Cleaning the Document Glass	138
Cleaning the LED Head	139
Troubleshooting	141
If Paper Jams Occur	142
If the Error Code is \	142
If the Error Code is \	147
If the Error Code is \	151
If the Error Code is \	154
If the Error Code is \	156
If a Document Jam Occurs	161
If a Document is Visible in the Paper Path	161
If a Document Jams in the ADF (Automatic Document Feeder)	162
Copy Problems	164
Unable to Copy	164
Print Problems	166
Unable to Print	166
Scan Problems	168
Unable to Scan	168
Fax Problems	169
Unable to Send a Fax	169
Unable to Receive a Fax	170
If an Error Message is Displayed on the Operator Panel	171
Error Message List	171
Management/Specifications	182
Changing the Administrator Password	183
Saving Power Consumption with the Power Save Function	184
Setting the Length of Idle Time Before Entering Power Save Mode	184
Setting the Length of Idle Time Before Entering Sleep Mode	185
Restrictions in Power Saving Function	185
Automatically Turning the Machine Off (Auto Power Off)	186
Setting the Length of Idle Time Before Auto Power Off Works	187
Specifications	188
General Specifications	188
Copier Specifications	189
Fax Specifications	189
Scanner Specifications	190
Printing Specifications	190
Network Specifications	191
Wireless LAN Specifications (Option)	192

Oki ES5473 MC573/ES5473 Users Guide - English - Page 175

The Fuser Unit is not installed correctly. Reset Fuser Unit. Error: 348

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