Onkyo HT-S7409 Firmware Instructions - Page 5

Troubleshooting - manual

Get Onkyo HT-S7409 PDF manuals and user guides View all Onkyo HT-S7409 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 5 highlights

Troubleshooting Troubleshooting Case 1: Case 3: If "No Update" is displayed on the front If an error occurs during the update process, display of the AV receiver, it means that the disconnect then reconnect the AC power cord firmware has already been updated. You do and try again. not need to do anything further. Case 4: If an error occurs due to a wrong selection of Case 2: input sources, turn off and on the AV receiver. If an error occurs, "Error!! *-**" is displayed Then retry the update. on the front display of the AV receiver. Case 5: (Alpha-numeric characters on the front display If you do not have an Internet connection to are denoted by asterisks.) Refer to the the network, please contact Onkyo Support. following table and take appropriate action. Errors during update via Network Error Code *-10, *-20 *-11, *-13, *-21, *-28 Others Description Ethernet cable is not detected. Connect the cable properly. See the instruction manual for the network connection. Internet connection error. Check the following items:  Make sure the IP address, subnet mask, gateway address, and DNS server are configured properly.  Make sure the router is turned on.  Make sure the AV receiver and the router are connected with an Ethernet cable.  Make sure your router is configured properly. See the instruction manual of the router.  If your network allows only one client connection and there is any other device already connected, the AV receiver will not be able to access the network. Consult your Internet Service Provider (ISP).  If your modem does not function as a router, you will need a router.  Depending on your network, you may need to configure the proxy server if necessary. See the document provided by your ISP. If you are still unable to access the Internet, the DNS or proxy server may be temporarily down. Contact your ISP. Retry the update procedure from the beginning. If the error persists, please contact Onkyo Support (indicated in the last page) and provide the error code. 5

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
Troubleshooting
5
Errors during update via Network
Error Code
Description
*-10, *-20
Ethernet cable is not detected.
Connect the cable properly. See the
instruction manual for the network
connection.
*-11, *-13,
*-21, *-28
Internet connection error.
Check the following items:
Make sure the IP address, subnet
mask, gateway address, and DNS
server are configured properly.
Make sure the router is turned on.
Make sure the AV receiver and the
router are connected with an
Ethernet cable.
Make sure your router is
configured properly. See the
instruction manual of the router.
If your network allows only one
client connection and there is any
other device already connected,
the AV receiver will not be able to
access the network. Consult your
Internet Service Provider (ISP).
If your modem does not function
as a router, you will need a router.
Depending on your network, you
may need to configure the proxy
server if necessary. See the
document provided by your ISP. If
you are still unable to access the
Internet, the DNS or proxy server
may be temporarily down. Contact
your ISP.
Others
Retry the update procedure from the
beginning. If the error persists,
please contact Onkyo Support
(indicated in the last page) and
provide the error code.
Troubleshooting
Case 1:
If “
No Update
” is displayed on the front
display of the AV receiver, it means that the
firmware has already been updated. You do
not need to do anything further.
Case 2:
If an error occurs, “
Error!! *-**
” is displayed
on the front display of the AV receiver.
(Alpha-numeric characters on the front display
are denoted by asterisks.) Refer to the
following table and take appropriate action.
Case 3:
If an error occurs during the update process,
disconnect then reconnect the AC power cord
and try again.
Case 4:
If an error occurs due to a wrong selection of
input sources, turn off and on the AV receiver.
Then retry the update.
Case 5:
If you do not have an Internet connection to
the network, please contact Onkyo Support.