Oster BVST Manual - Page 6

Troubleshooting your coffeemaker Your Oster® Coffeemaker has been carefully designed to give you many years of troublefree service. In the unlikely event that your new coffeemaker does not operate satisfactorily, please review the following potential problems and try the steps recommended BEFORE you call an Authorized Oster Service Center. PROBLEM POSSIBLE CAUSE SOLUTION THE ON LIGHT DOES NOT LIGHT UP The appliance is unplugged There's a power outage PLUG UNIT IN. WAIT FOR POWER TO BE RESTORED THE COFFEE IS NOT The appliance is unplugged BREWING There's a power outage PLUG UNIT IN WAIT FOR POWER TO BE RESTORED. The water resvoir is empty. CHECK THE WATER LEVEL The filter basket is not properly inserted INSERT FLTER BASKET CORRECTLY The decanter is not placed all the way in on the warming plate PLACE DECANTER CORRECTLY ON WARMING PLATE THE COFFEEMAKER There are no coffee grounds in the ADD THE DESIRED AMOUNT OF COFFEE ONLY BREWS WATER filter basket THE COFFEEMAKER The coffeemaker needs cleaning BREWS SLOWLY CLEAN COFFEEMAKER AS DESCRIBED IN "CLEANING AND MAINTAINING" SECTION. THE FILTER BASKET The filter basket is not properly OVERFLOWS inserted. INSERT FILTER BASKET CORRECTLY. The decanter s not placed all the way in on the warming plate. PLACE DECANTER CORRECTLY ON WARMING PLATE The decanter lid is not on decanter. PLACE LID ON THE DECANTER Too many coffee grounds were placed in the filter REMOVE FILTER, DISCARD GROUNDS. IF PAPER FILTER. REPLACE. IFPERMANENT FILTER, RINSE. BEGIN BREWING PROCESS AGAIN. The decanter was removed from the warming place for more than 30 seconds TURN OFF AND UNPLUG THE UNIT. ALLOW TO COOL WIPE UP THE SPILL. DO NOT SET HOT DECANTER BACK ON THE WET WARMING PLATE OR IT MIGHT CRACK THE COFFE IS NOT HOT There's a power outage WAIT FOR POWER TO BE RESTORED. Auto SHUT OFF has been activated. FOR BEST RESULTS, BREW A FRESH POT OF COFFEE. THE COFFEE TASTES Coffee grounds other than for an BAD automatic drip coffeemaker were used. USE COFFEE GRIND RECOMMENED FOR AUTOMATIC DRIP COFFEEMAKERS. The ground coffee to water ratio was unbalanced. USE CORRECT GROUND COFFEE TO WATER RATIO. The coffeemaker needs cleaning. CLEAN COFFEEMAKER AS DESCRIBED IN "CLEANING AND MAINTAINING YOUR COFFEEMAKER"SECTION THE GROUNDS ARE The filter is not properly seated in IN THE COFFEE the basket. SEAT FILTERE PROPERLY WITHIN THE FILTER BASKET The filter collapsed. REMOVE FILTER AND REPLACE. Do you still have questions? You can call us toll-free at the OSTER® Consumer Service Department, 1-800-667-8623 or you can visit us at www.oster.com. 10 www.oster.com Service and Maintenance Replacement Parts • Decanters - You can usually purchase a replacement decanter from the store where you purchased your coffeemaker. If you are unable to find a replacement, please call 1-800-667-8623 in Canada or 1-800-672-6333 in the U.S. for information on where you can find a store that carries replacement decanters. Repairs If your coffeemaker requires service, do not return it to the store where you purchased it. All repairs and replacements must be made by Oster or by an authorized Oster® Service Center. If you live in the U.S. or Canada, please call us at the following toll-free telephone numbers to find the location of the nearest authorized service center: U.S. 1-800-458-8407 Canada 1-800-667-8623 You may also visit our website at www.oster.com for a list of service centers. To assist us in serving you, please have the coffeemaker model number and date of purchase available when you call. The model number is on the bottom of the coffeemaker. We welcome your questions, comments or suggestions. In all your communications, please include your complete name, address and telephone number and a description of the problem. www.oster.com 11