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Palm 1057LA-BLU User Guide - Page 225

Desktop software installation, Resetting your Centro, Performing a soft reset

UPC - 805931033758

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COMMON QUESTIONS 12 CHAPTER Desktop software installation If you are having trouble installing the desktop software, you may have the wrong version of the software or some of your computer's resources may be unavailable. TIP The Palm Software Installation CD installs software that lets you synchronize using Palm® Desktop software or Microsoft Outlook for Windows. If you want to synchronize using a different personal information manager (PIM), you must install a third-party solution. Contact the PIM's author or vendor to learn if software is available for your Centro. 3 Quit any active applications, including virus scanners and Internet security applications. 4 Make sure you're installing the software from the Palm Software Installation CD that came with your new Centro. Other versions of the desktop software may not work with your Centro. 5 Insert the Palm Software Installation CD to restart the installation. IMPORTANT Always use the same language for your Centro, your computer operating system, and your desktop software. Otherwise, you may lose information or have difficulty with synchronization. Support is not provided for mismatched language setups. Follow these steps to retry the installation. 1 Make sure your computer profile includes administrator rights to install software. In large organizations, these are usually granted by the system administrator. 2 Restart your computer. Resetting your Centro Performing a soft reset Performing a soft reset is similar to restarting a computer. If your Centro is not responding or you have trouble D E S K T O P S O F T W A R E I N S T A L L A T I O N 225

Section	Page
Contents	3
Welcome	7
What’s in the box?	9
Hardware	9
Documentation and software	10
What do I need to get started?	10
Where to learn more	11
For a quick introduction	11
While using your Centro	11
If you need more information	11
Setting up	13
Centro™ Overview	15
Front view	15
Back view	16
Top view	17
Inserting the SIM card and battery	17
Charging the battery	19
Maximizing battery life	22
Making your first call	23
Adjusting call volume	24
What’s my phone number?	24
Setting up your computer for synchronization	25
System requirements	25
Upgrading from another PalmOS® by ACCESS device	25
Installing the desktop synchronization software	28
Connecting your Centro to your computer	29
Synchronizing information-the basics	30
Where’s my info stored?	31
Moving around on your Palm® Centro™ smartphone	33
Moving around the screen	35
Highlighting and selecting items	36
Highlighting text	37
Accessing command buttons	37
Selecting menu items	37
Selecting options in a pick list	38
Using the keyboard	39
Entering lowercase and uppercase letters	40
Entering numbers, punctuation, and symbols	40
Entering other symbols and accented characters	41
Symbols and accented characters	42
Opening applications	43
Using the quick buttons	43
Using Applications View	44
Your phone	47
Turning your Centro™ smartphone on and off	49
Waking up the screen and turning it off	49
Turning your phone on and off	50
Opening the Phone application	50
Making calls	51
Dialing using the onscreen Dial Pad	51
Dialing using the keyboard	52
Dialing by contact name	52
Voice dialing	53
Dialing with a speed-dial favorite button	54
Dialing from a web page or message	54
Redialing a recently called number	55
Receiving calls	56
Using voicemail	57
Setting up voicemail	57
Voicemail notification	57
Listening to voicemail messages	57
What can I do when I’m on a call?	58
Ending a call	60
Switching applications during a call	60
Saving phone numbers	60
Making a second call	61
Receiving a second call (call waiting)	62
Making a conference call	62
Forwarding all calls	63
Forwarding calls under certain conditions	64
How many minutes have I used?	65
Entering names and phone numbers	65
Adding a contact	66
Viewing or changing contact information	67
Getting directions to a contact’s address	67
Assigning a caller ID photo	68
Assigning a caller ID ringtone	69
Customizing Contacts	70
Deleting a contact	70
Creating a business card for beaming	70
Viewing your SIM Phonebook	71
Defining favorite buttons	71
Creating a speed-dial favorite button	72
Creating other types of favorite buttons	73
Editing a favorite button	73
Deleting a favorite button	74
Using a hands-free device	74
Connecting to a Bluetooth® hands-free device	75
Using a Bluetooth hands-free device	77
Customizing advanced settings for your hands-free device	78
Customizing phone settings	78
Selecting ringtones	79
Creating and managing ringtones	79
Selecting Phone alert tones	80
Adjusting the call volume	80
Adjusting ringer volume	81
Customizing the Main tab in the Phone application	81
Setting your dialing preferences	82
Manually selecting the wireless network	83
Using TTY	83
What are all those icons?	84
Your email and other messages	87
Your email application	89
The VersaMail® application	90
How do I get started?	90
Setting up VersaMail to work with common providers	92
Setting up VersaMail to work with other providers	93
Creating and sending messages	95
Adding attachments to your messages	96
Attaching photos and videos	96
Attaching ringtones	97
Attaching Word, Excel, PowerPoint, and PDF files	97
Attaching other types of files	97
Receiving and viewing messages	97
Replying to or forwarding messages	98
Viewing attachments	99
Managing your messages	99
Deleting selected messages from the Inbox	100
Deleting messages by date	100
Switching accounts	100
Customizing your email settings	101
Scheduling Auto Sync	101
Viewing the Activity Log	102
Selecting alert tones	102
Setting preferences for getting messages	103
Attaching a signature to a message	104
Working with Microsoft Exchange ActiveSync®	104
Pushing email, events, and contacts	105
Turning off push	106
Using Remote Address Lookup	106
Messaging	107
Creating and sending a text message	107
Creating and sending a multimedia message	109
Receiving messages	110
Using links in messages	111
Viewing/playing a multimedia message	112
Arranging your messages	112
Deleting messages	113
Chatting with Messaging	113
Customizing your Messaging settings	114
Selecting Messaging alert tones	116
What are all those icons?	117
Your connections to the web and wireless devices	119
Web browser	121
Viewing a web page	121
Creating a bookmark	123
Saving a page	124
Viewing bookmarks or saved pages	124
Editing or deleting a bookmark or saved page	124
Arranging bookmarks and saved pages	124
Downloading files from a web page	125
Streaming files from a web page	126
Copying text from a web page	126
Returning to recently viewed pages	127
Finding text on a web page	127
Customizing your web browser settings	127
Connecting your computer to the Internet through your Centro™	129
Creating a partnership between your Centro and your computer	130
Setting up your computer for a Bluetooth® DUN connection	131
Accessing the Internet using a Bluetooth DUN connection	131
Terminating a Bluetooth DUN Internet session	132
Connecting with Bluetooth devices	132
Requesting a connection with another Bluetooth device	133
Accepting a connection from another Bluetooth device	134
Your photos, videos, and music	137
Camera and Camcorder	139
Taking a picture	139
Recording a video	140
Customizing your Camera settings	142
Pictures & Videos	143
Viewing a picture	143
Viewing a video	144
Viewing a slide show	145
Sending pictures or videos	145
Copying a picture or video	146
Organizing pictures and videos	147
Saving a picture as wallpaper	147
Adding a picture to a contact entry	147
Rotating a picture	147
Deleting a picture or video	148
Viewing pictures and videos on your computer	148
Pocket Tunes™	148
Setting up Windows Media Player for MP3	149
Setting up iTunes for MP3	150
Transferring music files from your computer	150
Transferring music from a CD to your Centro	151
Listening to music on your Centro	152
Creating a playlist	153
Editing a playlist	153
Your personal information organizer	155
Calendar	157
Displaying your calendar	157
Creating an event	158
Adding an alarm to an event	159
Creating an untimed event	159
Scheduling a repeating event	160
Color-coding your schedule	161
Changing or deleting an event	161
Customizing display options for your calendar	162
Selecting alarm tones	163
World Clock	164
Selecting cities	165
Adding cities	165
Setting an alarm	166
Tasks	166
Adding a task	166
Setting task priority, due date, and other details	166
Checking off a task	167
Organizing your tasks	168
Deleting a task	169
Customizing Tasks	169
Your memos and documents	171
Documents To Go® Professional	173
Opening a document	174
Memos	174
Creating a memo	175
Deleting a memo	175
Voice Memo	175
Creating a voice memo	175
Listening to a voice memo	176
Your application and info management tools	177
Using Find	179
Viewing and using the alerts	179
Calculator	180
Switching between Basic and Advanced Calculator Modes	180
Selecting functions in Advanced Calculator Mode	181
Installing applications	182
Installing bonus software from My Centro on your device	182
Installing applications from the Internet	182
Installing bonus software from My Palm on your computer	183
Installing other third-party applications from a computer	183
Installing third-party applications from a computer to an expansion card	184
Getting help with third-party applications	184
Removing applications	184
Manually deleting applications	185
Viewing application info	186
Sending information with Bluetooth® wireless technology	186
Sending info over a Bluetooth wireless connection	187
Sending an app over a Bluetooth wireless connection	187
Receiving info over a Bluetooth wireless connection	188
Beaming information	189
Beaming an entry	189
Beaming an application	190
Receiving beamed information	190
Synchronizing information- advanced	191
Changing which applications sync	191
Setting up a Bluetooth connection for synchronization	193
Synchronizing over a Bluetooth connection	195
Synchronizing over an infrared connection	196
Using expansion cards	197
Inserting an expansion card	197
Removing an expansion card	198
Opening applications on an expansion card	198
Accessing items stored on an expansion card	199
Copying applications between an expansion card and your Centro	199
Viewing expansion card information	200
Renaming an expansion card	200
Formatting an expansion card	201
Your personal settings	203
System sound settings	205
Silencing sounds	205
Setting system volume levels	205
Display and appearance settings	206
Adjusting the brightness	206
Changing the screen font	206
Setting display formats	207
Aligning the screen to correct tapping problems	207
Changing the system color scheme	208
Applications settings	208
Arranging applications by category	209
Displaying applications by category	209
Changing Applications View	209
Reassigning buttons	209
Changing default applications	210
Locking your Centro and info	211
Locking your keyboard (Keyguard)	211
Locking your screen	212
Locking your phone (Phone Lock)	213
Locking your Centro	214
Working with private entries	215
Hiding or masking all private entries	216
Viewing all private records	216
Viewing private entries in a specific application	216
Security Password and Palm Desktop software (Windows)	217
Entering owner information	217
System settings	218
Setting the date and time	218
Optimizing power settings	219
Connecting to a VPN	220
Common questions	221
Upgrading	223
Desktop software installation	225
Resetting your Centro	225
Performing a soft reset	225
Performing a system reset	226
Performing a hard reset	226
Replacing the battery	227
Screen	229
The screen appears blank	229
The screen doesn’t respond accurately to taps or it activates wrong features	229
There’s a blinking bell in the upper-left corner	230
Synchronization	230
I can’t find my user folder	231
What is the backup folder?	231
Palm Desktop does not respond to a sync attempt	231
Synchronization starts but stops without finishing	233
Synchronization finishes but info doesn’t appear where it should	234
I have duplicate entries in Microsoft Outlook after I sync	235
My appointments show up in the wrong time slot after I sync	236
The text of my memos is truncated after I sync	237
Phone	237
Signal strength is weak	237
My Centro won’t connect to the mobile network	238
The other person hears an echo	238
I hear my own voice echo	238
My voice is too quiet on the other end	238
I hear static or interference	239
My phone seems to turn off by itself	239
My Centro makes or answers calls when it’s in a bag or pocket	239
Hands-free devices	240
I can’t make or receive calls using a Bluetooth® hands-free device	240
I hear static or interference when using my Bluetooth hands-free device	240
Some features of my Bluetooth hands-free device don’t work with my Centro	241
Email	241
Messaging	241
I can’t send or receive text messages	241
I can’t send or receive multimedia messages	242
Web	242
I can’t tell if data services are available	242
My Centro won’t connect to the Internet	242
I can’t access a web page	243
It takes a long time for a web page to load	244
An image or map is too small on my screen	244
A secure site refuses to permit a transaction	244
My Bluetooth DUN connection isn’t working	245
Camera	245
Making room on your Centro	246
Third-party applications	247
I can’t exit a game or third-party application	248
Getting more help	248
Error messages	248
Terms	251
Important safety and legal information	255
Specifications	259
Index	263
Symbols	263
Numerics	263
A	263
B	265
C	266
D	269
E	271
F	273
G	273
H	274
I	274
J	275
K	275
L	275
M	276
N	278
O	278
P	278
Q	282
R	282
S	283
T	285
U	287
V	287
W	288
Y	289