Home » Palm Manuals » Handheld Devices » Palm P80708US » Manual Viewer

Palm P80708US User Guide - Page 391

Technical support, Getting Help

UPC - 805931009425

Add to My Manuals
Save this manual to your list of manuals

Page 391 highlights

CHAPTER 24 Getting Help Technical support If, after reviewing the self-help resources, you cannot solve your problem, go to www.palmOne.com/support/zire31 or send an e-mail to your regional Technical Support office. Before requesting technical support, please experiment a bit to reproduce and isolate the problem. When you do contact Technical Support, please provide the following information: • The name and version of the desktop operating system you are using • The actual error message or state you are experiencing • The steps you take to reproduce the problem • The version of handheld software you are using and available memory To find version and memory information, follow these steps: 1. Go to the Home screen. 2. Open the menus . 3. Select Info from the App menu. 4. Select Version for version info, and Size for memory info. Zire™ 31 Handheld 375

Section	Page
User Guide for the Zire™ 31 Handheld	1
Table of Contents	3
About This Guide	14
What’s in this guide?	14
Step-by-step instructions	14
Links	15
Sidebars	15
Tips for viewing this guide in Adobe Acrobat Reader	16
Setting Up Your Handheld and Your Computer	17
What’s in the box?	18
System requirements	18
Step 1: Charging your handheld	20
What you should know about your handheld’s battery	21
Step 2: Turning on your handheld for the first time	22
Step 3: Installing your software	23
Step 4: Connecting your handheld to your computer	24
Switching to another desktop software application	26
Using Profiles	27
Creating a user profile	28
Synchronizing with a user profile	30
Related topics	33
Exploring Your Handheld	34
Locating the controls on your handheld	35
Front panel controls	35
Top panel controls	36
Side and back panel controls	37
What’s on the screen?	38
Input area	38
Application controls	39
What software is on my handheld?	41
What’s on the CD?	42
Related topics	44
Moving Around in Applications	45
Opening applications	46
Using the application buttons	46
Using the Home screen	46
Switching between applications	47
Using menus	47
Using the Command stroke	48
Using the 5-way navigator	49
Moving around the Home screen	50
Moving around list screens	51
Moving around record screens	51
Moving around dialog boxes	52
Moving around pick lists	53
Finding information	54
Related topics	55
Entering Information	56
How can I enter information?	57
Entering information with Graffiti 2 writing	57
Writing Graffiti 2 characters	58
Graffiti 2 alphabet	60
Graffiti 2 numbers	61
Writing Graffiti 2 symbols and other special characters	66
Writing Graffiti 2 ShortCuts	68
Entering information with the onscreen keyboard	70
Entering information with your computer	72
Importing information from other applications	76
Restoring archived items on your computer	78
Entering info from Contacts into another application	79
Editing information	81
Selecting information	81
Copying and pasting information	82
Deleting information	83
Related topics	84
Synchronizing Your Handheld with Your Computer	85
Why synchronize information?	86
What information is synchronized?	87
How do I synchronize?	88
Synchronizing with a cable	89
Synchronizing using the IR port	90
Synchronizing over a network	94
Synchronizing by dialing in to a network	94
Synchronizing by connecting to a computer on the network	99
Customizing your synchronization settings	102
Choosing how your computer responds to synchronization requests	102
Setting synchronization options	104
Choosing whether application information is updated	105
Synchronizing with an external file	111
Related topics	112
Expanding Your Handheld	113
What type of expansion cards can I use?	114
How can expansion cards help me?	114
Inserting an expansion card	115
Removing an expansion card	116
Opening an application on an expansion card	117
Opening files on an expansion card	118
Viewing card information	119
Renaming a card	120
Copying applications to an expansion card	121
Removing all information from a card	122
Related topics	123
Managing Your Contacts	124
Adding a contact	125
Entering additional contact information	128
Selecting contact field types	129
Defining custom fields	130
Selecting a contact as your business card	131
Copying contact information into multiple contacts	132
Locating a contact on your list	133
Deleting a contact	134
Customizing the Contacts list	135
Working with Contacts on your computer	137
Related topics	138
Managing Your Calendar	139
Scheduling events	140
Scheduling an appointment	140
Scheduling an event without a start time	142
Scheduling a repeating event-standard interval	144
Scheduling a repeating event-unusual interval	145
Scheduling an event that is longer than a day	147
Entering a location or a note for an event	148
Color-coding your schedule	149
Selecting your color-codes	149
Assigning a color-code to an event	152
Setting an alarm	153
Rescheduling an event	154
Deleting events	156
Deleting a specific event	156
Deleting all your old events	158
Checking your schedule	159
Viewing your appointments and tasks together	159
Viewing your daily schedule	161
Viewing your weekly schedule	163
Viewing your monthly schedule	164
Finding events that overlap	165
Customizing your calendar	165
Customizing display options for your calendar	166
Setting alarm and time options	169
Working with Calendar on your computer	171
Related topics	172
Managing Your Tasks	173
Creating a task	174
Setting an alarm	175
Scheduling a repeating task-standard interval	176
Scheduling a repeating task-unusual interval	178
Organizing your tasks	180
Marking a task complete	181
Deleting tasks	182
Deleting a specific task	182
Deleting all your completed tasks	183
Customizing your Tasks list	184
Working with Tasks on your computer	186
Related topics	187
Writing Memos	188
Creating a memo	189
Viewing and editing a memo	190
Moving memos in your memos list	191
Deleting a memo	192
Working with Memos on your computer	193
Related topics	194
Writing Notes in Note Pad	195
Creating a note	196
Choosing the pen and paper (background) colors	197
Setting an alarm	199
Viewing and editing a note	201
Deleting a note	202
Working with Note Pad on your computer	203
Related topics	204
Performing Calculations	205
Calculator buttons	206
Viewing recent calculations	207
Related topics	208
Managing Your Expenses	209
Adding an expense	210
Choosing currency options	212
Customizing the currency pick list	212
Presetting the currency symbol	213
Creating a currency symbol	214
Deleting expenses	216
Deleting an individual expense	216
Deleting an entire category of expenses	217
Customizing the expense list	218
Working with Expense on your computer	219
Related topics	220
Listening to Music	221
Transferring MP3 files to an expansion card	222
Transferring music from a CD to an expansion card	225
Playing music on your handheld	229
Managing playlists	230
Creating a playlist	230
Playing songs from a playlist	232
Editing a playlist	233
Deleting a playlist	235
Viewing song info	236
Working with RealOne Player on your computer	237
Related topics	238
Viewing Photos	239
Copying photos to your handheld	240
Viewing photos	242
Viewing a photo in Thumbnail view	242
Viewing a photo in List view	243
Viewing a slide show	244
Rotating a photo	245
Viewing and editing photo details	247
Organizing photos	249
Organizing photos in albums	249
Moving a photo within and between albums	251
Sorting photos in List view	252
Copying a photo	253
Working with Photos on your computer	255
Related topics	256
Sharing Information	257
Beaming	258
Beaming information from within an application	258
Beaming a category	260
Beaming an application	261
Other ways of sharing information	263
Related topics	264
Keeping Your Information Private	265
Choosing a security level	266
Marking information as private	267
Setting the level of privacy	268
Hiding or masking private entries	268
Viewing an entry that is masked	269
Using a password	269
Creating a password	270
Changing a password	271
Deleting a password	273
Deleting a forgotten password	274
Locking your handheld	275
Locking your handheld automatically	276
Locking your handheld manually	278
Related topics	279
Using Categories to Organize Information	280
Adding a category	281
Renaming a category	282
Deleting a category	283
Placing information into a category	284
Placing an entry into a category	284
Placing an application into a category	286
Viewing information by category	287
Related topics	288
Installing and Removing Applications	289
Checking space and version numbers	290
Installing the additional software from the CD	292
Installing other applications and files	294
Installing applications and files on a Windows computer	294
Using the Palm Quick Install icon	295
Using the Palm Quick Install window	296
Installing applications and files on a Mac computer	297
Using the Send To Handheld droplet	297
Using commands in the HotSync menu	298
Removing an application from your handheld	300
Removing Palm Desktop software from your computer	301
Related topics	304
Customizing Your Handheld	305
Customizing the Home screen	306
Making the screen easier to read	308
Changing the screen fonts	308
Adjusting the brightness and contrast	310
Changing screen colors	311
Giving your favorite applications a button or icon	312
Setting the date and time	314
Selecting a location	314
Resetting the date and time	316
Selecting formats for dates, times, and numbers	318
Customizing the way you enter information	320
Choosing the input area	320
Using the full-screen writing area	321
Customizing Graffiti 2 strokes	322
Setting up ShortCuts	323
Changing ShortCuts	325
Correcting problems with tapping	326
Selecting sound settings	327
Entering your owner information	328
Conserving battery power	329
Preventing your handheld from turning on by accident	329
Selecting power-saving settings	330
Connecting your handheld to other devices	332
Changing the preset connection settings	332
Creating your own connection settings	334
Customizing network settings	337
Setting up a service profile	337
Connecting to your service	340
Adding details to a service profile	341
Deleting a service profile	343
Creating login scripts	344
Adding plug-in applications	347
Related topics	349
Managing Clock Settings	350
Checking the current date and time	351
Setting the primary location	352
Setting the date and time for the primary location	353
Choosing secondary locations for other time zones	355
Modifying the locations list	356
Adding new locations	356
Deleting a location	358
Setting the alarm clock	359
Responding to the alarm clock	360
Changing the clock display	361
Related topics	362
Maintaining Your Handheld	363
Handheld do’s and don’ts	363
Handheld do’s	363
Handheld don’ts	364
Resetting your handheld	364
Doing a soft reset	364
Doing a hard reset	366
Restoring your information after a hard reset	367
Related topics	369
Common Questions	370
Setup	370
Handheld	372
Moving around	374
Entering information	375
Synchronizing	377
Calendar	383
Memos	383
Notes	384
Photos	384
RealOne	384
Tasks	385
Privacy	385
Sharing	386
Problems with incompatible applications	387
Getting Help	390
Self-help resources	390
Technical support	391
Product Regulatory Information	392
FCC Statement	392
Canadian ICES-003 Statement	393
CE Compliance Statement	393
Declaration of Conformity	393
Battery Warning	394
Static Electricity, ESD, and your palmOne™ handheld	395