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Palm P80860US Handbook - Page 463

Frequently Asked Questions

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APPENDIX B Frequently Asked Questions If you encounter a problem with your handheld, do not call Technical Support until you have reviewed the frequently asked questions in this appendix and you have also reviewed the following: ■ The readme file located in the folder where you installed the Palm™ Desktop software on your Windows computer or on your installation CD for Mac users ■ The Palm Desktop online Help ■ The Palm Desktop software for the Macintosh User's Guide located in the Documentation folder on your installation CD ■ The Palm Knowledge Library, accessible at www.palm.com/intl in the Support section ■ The most recent Palm™ Tungsten™ T2 handheld HelpNotes on your regional web site If you are still having problems, contact Technical Support or go to www.palm.com/support/globalsuppoort. NOTE Palm works with developers of third-party add-on applications to ensure the compatibility of these applications with your new Palm™ handheld. Some third-party applications, however, may not have been upgraded to be compatible with your new Palm handheld. If you suspect that a third-party application is adversely affecting the operation of your handheld, contact the developer of the application. 449

Section	Page
Handbook for Palm™ Tungsten™ T2 Handheld	1
Contents	3
About This Book	15
Setting Up Your Palm™ Tungsten™ T2 Handheld	17
System requirements	18
Minimum requirements: Windows computers	18
Minimum requirements: Mac computers	18
Internet access requirements	19
Upgrade information	19
Step 1: Connect the HotSync cradle/cable to the computer	19
Step 2: Charge your handheld	20
Step 3: Set up your handheld	20
Step 4: Install software	21
Step 5: Perform a HotSync operation	22
Step 6: Register your handheld	22
Congratulations!	22
Exploring Your Handheld	23
Locating handheld components	24
Opening and closing your handheld	24
To open your handheld:	24
To close your handheld:	25
Locating front panel controls	25
Locating top panel components	26
Adjusting screen brightness	27
To adjust the brightness of the backlight:	27
Locating back panel components	28
Using the protective cover	29
To remove the cover:	29
Adding an expansion card	30
To insert a card:	30
To remove a card:	30
Tapping and typing	31
Elements of the handheld interface	32
Displaying online tips	33
To display an online tip:	34
Using the navigator	34
To navigate in list screens, do any of the following:	34
To navigate in record screens:	34
To navigate in dialog boxes:	35
Entering Data on Your Handheld	37
Using the onscreen keyboard	37
To use the onscreen keyboard:	37
Using Graffiti 2 writing to enter data	38
To write Graffiti 2 characters:	39
To delete Graffiti 2 characters:	40
Graffiti 2 tips	40
Graffiti 2 alphabet	41
Capital letters	42
To write additional capital letters:	42
Graffiti 2 numbers	42
Punctuation marks	42
Accented characters	44
Symbols and other special characters	44
To write symbols and special characters:	44
Graffiti 2 Gestures	46
Graffiti 2 ShortCuts	46
Full-screen writing area	47
To use the full-screen writing area:	47
To temporarily disable the full-screen writing area:	47
Beaming data	47
To select a business card:	48
To beam a record, business card, or category of records:	48
To beam an application:	49
To receive beamed information:	49
Beaming tips	50
Sending data	50
Sending data using Bluetooth communication	50
To send data using Bluetooth communication:	50
Sending data using e-mail or SMS communication	51
Using your computer keyboard	51
Importing data	51
Importing data from a Windows computer	52
To import data from a Windows computer:	52
Using File Link	53
Importing data from a Mac computer	53
To import data from a Mac computer:	53
Using Note Pad	54
Using a portable keyboard	54
Working with Applications	55
Opening applications	55
To open an application on your handheld:	56
Other ways to open applications	56
Opening expansion card applications	56
To open an application on an expansion card:	57
Switching between applications	57
To switch to an expansion card:	57
Categorizing applications	58
To categorize an application:	58
To display applications by category:	59
Changing the Applications Launcher display	59
To change the Applications Launcher display:	59
To open the Applications Launcher to the last opened category:	59
Copying applications to or from an expansion card	60
To copy an application to an expansion card:	60
To copy an application from an expansion card:	60
Selecting copy settings	61
To select copy settings:	61
Using menus	62
To open the menu bar:	62
Choosing a menu	63
To select a menu command with the stylus:	63
Graffiti 2 menu commands	63
Choosing application preferences	64
To change preferences for an application:	64
Performing common tasks	64
Creating records	64
To create a record:	65
Editing records	65
Entering text	65
Using the Edit menu	65
To select text in an application:	66
Deleting records	66
To delete a record:	66
To delete a record with alternate methods:	67
Purging records	68
To purge records:	68
Categorizing records	69
To move a record into a category:	70
To display a category of records:	70
To define a new category:	71
To rename a category:	71
Finding information	72
Looking up Address Book records	73
To look up an Address Book record with the navigator:	73
To look up an Address Book record with the stylus:	74
Using Find	74
To use Find:	74
Using Phone Lookup	75
To use Phone Lookup:	75
Using Graffiti 2 commands with Phone Lookup	76
Looking up names to add to Expense records	76
To add names to an Expense record:	76
Sorting lists of records	77
To sort records in To Do List and Expense:	77
To sort records in Address Book, Note Pad, Voice Memo, and Memo Pad:	77
Attaching notes	79
To attach a note to a record:	79
To review or edit a note:	79
To delete a note:	79
Choosing fonts	80
To change the font style:	80
Receiving alerts	81
Receiving alerts on your handheld	81
To respond to alerts, do one of the following:	81
Receiving alerts from Palm Desktop software	82
To enable an event alert from Palm Desktop software:	82
Hiding or masking private records	82
Installing and removing applications	82
Installing files and add-on applications	82
Installing applications and files on a Windows computer	83
To drag and drop applications or files onto the Palm Quick Install icon:	83
To drag and drop applications or files onto the Palm Quick Install window:	84
To use the command buttons in the Palm Quick Install window:	85
To use the right-click menu to send the file to Palm Quick Install:	86
Palm Quick Install tips	86
Installing applications and files on a Mac computer	87
To install add-on software on your handheld using a Mac computer:	87
Removing applications	89
To remove an add-on application:	89
Removing Palm Desktop software	89
To remove Palm Desktop software from a Windows computer:	90
To remove Palm Desktop software from a Mac computer:	90
Using Address Book	91
To open Address Book:	91
Creating an Address Book entry	92
To create a new Address Book entry:	92
Selecting types of phone numbers	93
To select other types of phone numbers in an entry:	93
Changing Address Entry details	94
To open the Address Entry Details dialog box:	94
Making connections from Address Book	95
Quick Connect	95
To use Quick Connect from an Address entry:	95
To use Quick Connect from the Address list:	96
To configure Quick Connect settings:	96
Tap-to-Connect	96
To enable Tap-to-Connect:	96
To make a connection with Tap-to-Connect:	97
Using Address Book menus	97
Record menus	98
Options menus	99
Using Calculator	101
To open Calculator:	101
Performing calculations	101
Viewing Recent Calculations	102
To display recent calculations:	102
Using Calculator menus	103
Options menu	103
Using Card Info	105
Reviewing Card Information	105
To review Card Information:	105
Renaming a card	106
To rename a card:	106
Formatting a card	106
To format a card:	106
Managing expansion cards	107
Using Card Info menus	107
Card menu	107
Using Date Book	109
To open Date Book:	109
Scheduling an event	110
To schedule an event for the current day:	110
To schedule an event for another day:	111
To schedule an untimed event:	112
Selecting an event	113
To select an event:	113
Rescheduling an event	113
To reschedule an event:	113
Setting an alarm for an event	114
To set an alarm for an event:	114
Scheduling repeating or continuous events	115
To schedule a repeating or continuous event:	115
Changing repeating or continuous events	116
To delete repeating events:	116
Considerations for repeating or continuous events	117
Changing the Date Book view	117
To cycle through Day, Week, Month, and Agenda views:	117
Working in Week View	118
To display the Week View:	118
Working in Month View	119
Working in Agenda View	120
To display the Agenda View:	120
Spotting event conflicts	121
Using Date Book menus	121
Record menu	122
Options menu	122
Display Options	122
Preferences	123
About Date Book	123
Using Palm™ Dialer	125
To open Palm Dialer:	125
Configuring phone preferences and connecting to your mobile phone	125
Dialing a number	126
To dial a number:	126
Redialing the most recently dialed number	126
To redial the most recently dialed number:	126
Using speed dial	127
Adding a speed dial entry	127
To add a speed dial entry:	127
Dialing a speed dial entry	128
To dial a speed dial entry:	128
Editing a speed dial entry	129
To edit a speed dial entry:	129
Dialing a number from the Call History list	130
To dial a number from the Call History list:	130
Using Expense	133
To open Expense:	133
Adding expense items	134
To add an expense item:	134
Changing the date of an Expense item	135
To change the date of an Expense item:	135
Entering receipt details	135
To open the Receipt Details dialog box:	135
Customizing the Currency pick list	136
To customize the Currency pick list:	136
Changing the default currency	137
To change your default currency:	137
Defining a custom currency symbol	137
To define a custom currency symbol:	137
Setting Show Options	138
To open the Show Options dialog box:	138
Working with Expense data on your computer	139
Displaying the euro on your computer	139
Printing the euro	139
Using Expense menus	140
Record menu	140
Options menu	140
Using Memo Pad	141
To open Memo Pad:	141
Creating memos	141
To create a new memo:	142
Reviewing memos	142
To review a memo:	142
Using Memo Pad menus	143
Record menus	143
Options menus	143
Using Note Pad	145
To open Note Pad:	145
Creating a note	146
To create a new note:	146
To clear the screen:	146
Reviewing notes	147
To review a note:	147
Changing Note Pad color settings	147
To set the colors:	147
Setting an alarm for a note	148
To set an alarm for a note:	148
Using Note Pad menus	150
Record menu	150
Options menus	150
Using Palm™ Photos	151
To open Palm Photos:	151
Viewing photos	151
Viewing photos in Thumbnail view	152
To view photos in Thumbnail view:	152
Viewing photos in List view	152
To view photos in List view:	153
Viewing a slide show	153
To view a slide show:	153
To adjust the delay between photos during a slide show:	154
Rotating photos	154
To rotate a photo:	154
Viewing photo information	154
To review photo information:	155
Organizing photos	155
Sorting photos in List view	155
To sort photos in List view:	155
Creating an album	156
To create an album:	156
Filing photos in albums	156
To file photos in albums:	156
Copying photos	157
To copy photos:	157
Renaming or deleting an album	158
To rename an album:	158
To delete an album:	158
Beaming photos	159
To beam photos:	159
Deleting photos	160
To delete photos:	160
Working with photos on your computer	160
Using Palm Photos menus	161
Photo menu	161
Options menus	161
Using Phone Link	163
What can you do with a phone connection?	163
Setting up a phone connection	164
To configure a phone connection on your handheld:	164
To configure Bluetooth settings for your phone connection:	166
Configuring network service settings for your phone	167
To configure a GPRS high-speed wireless data service connection for your phone:	168
To configure a dial-up connection:	169
Updating the phone files on your handheld	170
To install the phone files from your Windows computer:	170
To install the phone files from your Mac computer:	171
Using phone connections	171
To make an infrared connection:	172
To make a cable connection:	172
To make a Bluetooth connection:	172
Using SMS	173
To open SMS:	173
Configuring phone preferences and connecting to your mobile phone	173
Using the navigator in SMS	174
To navigate in SMS list screens:	174
To navigate in message screens:	174
Creating messages	174
To create a message:	174
Sending and receiving messages	175
To send and receive messages at the same time:	175
To send all messages in your Outbox:	175
To download all messages from your phone:	175
Viewing messages	176
To view text messages in your Inbox:	176
To view data messages in your Inbox:	177
To view messages in your Outbox or Archive categories:	177
To view messages in your Trash:	178
Working with draft messages	178
To place a message in the Draft category:	178
To view or edit draft messages:	178
Adding a signature to a message	179
To define a signature:	179
To add your signature to a message:	180
Sending data from another application	180
To send data from another application:	180
Setting SMS Preferences	181
To view or change SMS Preferences:	181
Using SMS menus	183
Message menu	183
Options menu	184
Using To Do List	185
To open To Do List:	185
Creating list items	186
To create a To Do List item:	186
Setting priority	186
To set the priority of a To Do List item:	187
Checking off a To Do List item	187
To check off a To Do List item:	187
Changing To Do List item details	187
To display the To Do Item Details dialog box:	188
Setting a due date	188
To set a due date for a To Do List item:	188
Setting To Do Preferences	189
To change the Preferences settings:	189
Using To Do List menus	190
Record menu	190
Options menu	190
Using Palm™ VersaMail™ Personal Email Software	191
Palm™ VersaMail™ personal e-mail software features	191
Getting started with the VersaMail application	192
Synchronizing an existing username	192
Upgrading a MultiMail/VersaMail database	192
To upgrade an existing e-mail database for use with the VersaMail application:	192
Setting up and managing email accounts	193
Account and connection types	193
Network e-mail account prerequisites	194
Using an ISP	194
Using a corporate e-mail account	195
VPNs	196
Creating a network e-mail account	196
To create a network e-mail account:	196
Entering the account username and password	197
To enter the account username and password:	198
Entering the name of the outgoing and incoming mail server	198
To enter mail server settings:	198
Setting mail retrieval options for a POP or IMAP account	199
To set mail retrieval server options for a POP or IMAP account:	199
Setting outgoing mail options	200
To set outgoing mail options:	201
Adding a signature	201
To add a personal signature:	202
Setting advanced outgoing mail options	202
To set advanced outgoing mail options:	202
Testing your new account	203
Creating a synchronize-only account	203
To create a synchronize-only e-mail account:	203
Entering the account username and password	205
To enter the account username and password:	205
Entering the name of the outgoing and incoming mail server	205
To enter mail server settings:	205
Setting mail retrieval options for a POP or IMAP account	206
To set mail retrieval server options for a POP or IMAP account:	207
Setting outgoing mail options	208
To set outgoing mail options:	208
Adding a signature	209
To add a personal signature:	209
Setting advanced outgoing mail options	209
To set advanced outgoing mail options:	209
Configuring your synchronize-only account	210
Editing e-mail accounts	210
To select the account to edit:	210
To edit an account:	211
Changing the account username and password	211
To edit the account username and password:	211
Editing the names of the outgoing and incoming mail servers	212
To edit mail server settings:	212
Editing mail retrieval options for a POP or IMAP account	213
To edit mail retrieval server options for a POP or IMAP account:	213
Editing outgoing mail options	215
To edit outgoing mail options:	215
Editing a signature	215
To edit a personal signature:	216
Editing advanced outgoing mail options	216
To edit advanced outgoing mail options:	216
Deleting an e-mail account	217
To delete an account:	217
Selecting a different service for a given e-mail account	218
To set up a service for a given e-mail account (different from the default service for your handheld):	218
Troubleshooting account access problems	220
Getting, sending, and managing e-mail	220
Getting e-mail	220
Choosing the e-mail account and displaying the Inbox	220
To display an account and its Inbox:	220
Getting e-mail by subject or getting the entire message	221
To get e-mail messages:	221
Auto get mail with notification	223
Scheduling auto get mail	224
To set up a scheduled auto get mail:	224
Auto get notifications	226
Setting notification options	227
To set notification options:	227
Making your handheld buzz or blink when you get new email	228
To make your handheld buzz or blink when you get new e-mail:	228
Viewing and using the Reminders screen	229
To view the Reminders screen:	229
Auto get mail retries	230
Resource issues with auto get mail	231
Inbox icons in the VersaMail application	231
Reading e-mail	232
To read a message using the navigator:	232
Plain text and HTML e-mail	233
To select whether to receive e-mail messages in HTML or in plain text format:	233
Viewing other folders	234
To view other folders:	234
Managing display options in the folder’s list view	234
To change the sort order:	235
To select a one-line or two-line view:	235
To display or hide a column in a folder’s list view:	236
To change the font:	236
To select colors for read and unread mail:	237
To change the size of a column in the folder’s list view:	238
To change the font of a composed message:	238
Moving e-mail between folders	239
To move one e-mail message:	239
To move multiple e-mail messages:	240
Creating and editing mail folders	242
To create and edit e-mail folders:	242
Creating and sending new e-mail	243
To create a new e-mail message:	243
Addressing a message by typing the address	244
To enter the address:	244
Addressing a message using Address Book	245
To use an address from Address Book:	245
Using Smart Addressing to address a message	246
To use Smart Addressing to address a message:	246
Turning Smart Addressing on or off	247
To turn Smart Addressing on or off in VersaMail Preferences:	247
Composing and sending e-mail	247
To compose the rest of the e-mail and send it:	247
Send retry	248
To select automatic send retry:	249