Palm P80880US Getting Started Guide - Page 2

TROUBLESHOOTING Your handheld does not turn on when you press the power button, or your handheld does not respond when you tap it 1. Press the Calendar, Contacts, Tasks, or Note Pad button to see if you can turn on your handheld that way. Reset 2. Perform a soft reset: Unscrew the top of the stylus to button reveal the reset tool (or use an unfolded paper clip or similar object without a sharp tip). Gently press the reset button inside the hole on the back panel of your handheld. 3. Make sure the power adapter is plugged securely into a working electric outlet and is firmly connected to the handheld. (If no outlet is available, your handheld can also be charged through the USB cable, but this takes much longer.) Note: Your handheld does not have an indicator light to indicate that your handheld is being charged. 4. Charge for another three full hours. 5. If your handheld now turns on, check the charging-battery icon to ensure that your handheld is being charged: a. Connect the handheld to an outlet and turn it on. b. Tap Home . c. Look for the lightning bolt on the battery icon at the top of the screen. d. If you do not see the lightning bolt, repeat steps 3 and 4. For more information, go to www.palm.com/support. Palm™ Desktop Installer does not automatically appear after you put the CD-ROM into the drive Windows: 1. Click the Start button. 2. Select Run from the Start menu. 3. Click Browse to locate the drive with the Palm Desktop software CD-ROM. 4. Double-click the autorun.exe file on the Palm Desktop software CD-ROM. Mac: 1. Double-click the CD-ROM icon on the Mac desktop to open the Palm Desktop software CD-ROM. 2. Double-click the Palm Desktop Installer icon. For more information, go to www.palm.com/support. HotSync® process does not begin Check that the USB cable is connected securely to your handheld and to a working USB port of your desktop computer. Windows: 1. Make sure the HotSync icon appears in the Windows system tray. If not: HotSync icon a. Click the Start button and select Programs. b. Select Palm Desktop, and then select HotSync Manager. 2. Check the connection type: a. Click the HotSync icon. b. Make sure there is a check mark next to Local USB. To insert a check mark, click the menu item. Mac: 1. Make sure the Transport Monitor of the HotSync Manager is enabled: a. Double-click the HotSync Manager icon in the Palm folder. b. In the HotSync Controls tab, click Enabled. 2. Make sure the USB connection is working: a. Disconnect and then reconnect the USB cable. b. Restart your computer. For more information, go to www.palm.com/support. HotSync process does not begin after tapping the Star icon Make sure your handheld is on, and then try the following: 1. Tap the Home icon . 2. Locate and tap the HotSync icon . 3. In the HotSync application, make sure of the following: - Your username (established when you installed Palm Desktop software) is in the upper-right corner. - Local is highlighted. If it isn't highlighted, tap Local. - The phrase Cradle/Cable appears. If Cradle/Cable does not appear, tap whatever word is there, and then tap Cradle/Cable in the list that drops down. Username Tap HotSync icon 4. To start the HotSync process, tap the HotSync icon in the middle of the handheld screen. Symptoms caused by third-party applications Some third-party applications may not have been upgraded to be compatible with your new Palm™ handheld. If a third-party application is NOT compatible, the following symptoms may occur on your handheld after you perform a HotSync operation: • Device freeze • Device freeze or reset when an application is opened • Slow performance • Unusual screen display • Difficulties using handheld features • Uneven sound quality • Fatal reset For detailed information on issues with third-party-application compatibility, check with the third-party vendor. For more information, go to www.palm.com/support. FIND MORE INFORMATION Read the Handbook The Handbook opens in Adobe Acrobat Reader on your computer. If you do not have Acrobat Reader, you can install it from the Palm™ Desktop software CD-ROM. Windows: In Palm Desktop software, click Help in the menu bar. Then select the menu item for the Handbook. Mac: Look in the Applications:Palm: Documentation folder, and double-click TungstenE_Handbook.pdf. www.palm.com/tungstenE In one convenient location, find tips on getting the maximum benefit from your handheld, get your favorite accessories, download more software, and communicate with other Palm™ handheld users. For more information, go to www.palm.com/support. Palm, Inc. 400 N. McCarthy Blvd. Milpitas, CA 95035 Copyright © 2003 Palm, Inc. All rights reserved. HotSync, the Palm logo, and the Palm Powered logo are registered trademarks of Palm, Inc. Palm and Tungsten are trademarks of Palm, Inc. Other product and brand names may be trademarks or registered trademarks of their respective owners. Palm, Inc. uses the MPEG Layer-3 audio decoding technology trademarks under express license from Fraunhofer IIS and Thompson. Disclaimer and Limitation of Liability Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide. Palm, Inc. assumes no responsibility for any loss or claims by third parties which may arise through use of this software. Palm, Inc. assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss. IMPORTANT Please read the End User Software License Agreement with this product before using the accompanying software program(s). Using any part of the software indicates that you accept the terms of the End User Software License Agreement. Music files are for your personal use only. Palm, Inc. does not endorse the illegal usage of copyrighted material. Software Download Available Palm™ Desktop software is supplied on a CD-ROM disc. Check www.palm.com/desktop for updates and new versions of the software. Agency Compliance Information Product regulatory and compliance information can be found in the Handbook file located on the product CD-ROM. PN: 405-5636A-US READ THIS FIRST