Panasonic AG-CX350 Pro Video Enhanced Service and Support Brochure - Page 2

ENHANCED SERVICE & SUPPORT* Most Panasonic Broadcast, Cinema & Professional Video Systems products come with a one-year limited warranty. To extend your coverage further, and to add a higher level of protection for your product, Panasonic offers extended support options available for purchase. In addition, if you or your staff require product training or equipment deployment assistance with any Panasonic professional video products, we also provide on-site consultation packages that can be made available to you and your organization. BENEFITS OF EXTENDING COVERAGE Panasonic professional video products are built to last. Our extended support coverage offers the professionals who use our products the peace of mind they deserve. With Panasonic's team of technical experts, state of the art repair facilities and high quality standards, you can expect a worry-free ownership experience. Simply schedule your service and send in or drop off your equipment to any one of our Panasonic factory service facilities. Panasonic provides a service level that goes beyond the industry standard, offering fast repair processing by factory certified technicians and use of 100% Panasonic OEM parts. With Panasonic's extended support programs, any large and unplanned repair expenses can be avoided, and your potential downtime will be reduced to the absolute minimum. COVERAGE LEVELS AT A GLANCE Total Coverage Technical Product Support Product Repair Carry-In / Drop-Off Product Repair Mail-In Repair Mail-In Shipping Service Repair Turnaround Firmware Update & Software Upgrade Notifications Firmware Update & Software Upgrade Support Exclusive Membership Welcome Kit Preventative Maintenance Express Repair Service Loaner Product Service Accidental Damage Coverage PRICE STANDARD STANDARD WARRANTY 1 Year STANDARD+ STANDARD+ WARRANTY 1 Year USA Toll-Free Hotline USA Toll-Free Hotline Available Available Available Free Ground Return Shipping 5 Days Available Free Ground Return Shipping 5 Days Included Included Included Included FREE with product registration PREFERRED PREFERRED 3 Years USA Toll-Free Hotline Available Available Free Next-Day Return Shipping 5 Days BOEPSTTION PREMIUM PREMIUM 5 Years USA Toll-Free Hotline Available Available Free Next-Day Mail-In & Return Shipping 2 Days Included Included Included Included Included 1 Session Included Starting at $125 (based on product) Included 2 Sessions Included Available Available Included (up to $3,000/event & $7,000/lifetime) Starting at $625 (based on product) * Panasonic Enhanced Service & Support plan is only eligible on new, authorized models, sold strictly in the United States by Panasonic directly or through Panasonic authorized resellers to U.S. based customers. Panasonic Enhanced Service & Support coverage is not available outside of the USA. Panasonic reserves the right to change service and support pricing and terms at its own discretion without notice. ** For full Standard Warranty terms and conditions, visit na.panasonic.com/us/standardwarranty Proof of purchase will be required at time of service for standard warranty claims. *** Premium and Preferred Support plans are offered to the original purchaser only and are not transferable. Premium and Preferred Support plans do not provide coverage for loss of data or images regardless of cause, or cost, or wages associated with loss. Premium and Preferred Support plans must be purchased at time of associated product purchase. Premium and Preferred Support plans do not cover normal wear and tear items (including cosmetic) which do not affect functionality (this could include cables, buttons, knobs, batteries, option boards) or wearable parts as determined by Panasonic. Premium and Preferred Support plans will not cover products that have been improperly maintained and/or modified by anyone other than a Panasonic Authorized Service Provider. 1 Premium Service Accidental Damage coverage is limited to $3,000 per each event and a maximum value of $7,000 of total coverage lifetime extended service period parts and labor expenses. Additional required service will be charged at the standard parts plus labor rates per event. Accidental Damage coverage applies to damages which occur in normal use, with limited coverage for damage which occurs during or resulting from accidents, mishandling, misapplication, modification, misuse, abuse, neglect, shipment or that which is attributed to acts of God. Catastrophic damage is defined as fire, smoke, water or unintentional physical damage. 2 Panasonic Pro Consultation (Daily/2-Day) includes time and travel expenses in cost.