Panasonic CF51RCBKFBM Notebook Computer - Page 20
Troubleshooting (basic
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Troubleshooting Useful Information Getting Started Troubleshooting (Basic) Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the "Reference Manual". For a software problem, refer to the software's instruction manual. If the problem persists, contact Panasonic Technical Support (Î page 29). You can also check the computer's status in the PC Information Viewer (Î Reference Manual "Troubleshooting (Advanced)"). Starting Up Cannot start up. The power indicator or battery indicator is not lit. z Connect the AC adaptor. z Insert a fully charged battery. z Remove the battery pack and the AC adaptor, then connect them again. z Remove the USB device, or set [USB Port] or [Legacy USB Support] to [Disable] in [Advanced] menu of the Setup Utility. The computer may not start up when certain USB devices are connected. The power is turned on but "Warming up the system (up to 30 minutes)" appears. z The computer is warming up before start up. Wait for the computer to start up (takes up to 30 minutes). If, "Cannot warm up the system" is displayed, the computer failed to warm up and does not start. In this case, turn off the computer, leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour, and then turn on the power once more. Cannot turn on the computer. The computer does not resume from standby mode. (The power indicator blinks quickly in green.) z Leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour, then turn on the power once more. You have forgotten the password. z Supervisor Password or User Password: Contact Panasonic Technical Support (Î page 29). z Administrator password: • If you have a password reset disk, you can reset the administrator password. Set the disk and enter any wrong password, then follow the on-screen instructions and set a new password. • If you do not have a password reset disk, reinstall (Î page 17) and set up Win- dows, and then set a new password. "Remove disks or other media. Press any key to restart" or a similar message appears. z A floppy disk is in the drive and it does not contain system startup information. Remove the floppy disk and press any key. z This message may appear with some USB devices. Remove the USB device, or set [USB Port] or [Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility. z If the problem persists after removing the disk, it may be a hard disk failure. Contact Panasonic Technical Support (Î page 29). Windows startup and opera- z Press F9 in the Setup Utility (Î page 19 "To start the Setup Utility") to return the tion is slow. Setup Utility settings (excluding the passwords) to the default values. Start the Setup Utility and make the settings again. (Note that the processing speed depends on the application software, so this procedure may not make Windows faster.) z If you installed a resident software after purchase, turn off the residence. z Disable Indexing Service in the following menu. Click [start] - [Search] - [Change preferences] - [Without Indexing Service]. The date and time are incor- z Make the correct settings. Click [start] - [Control Panel] - [Date, Time, Language, rect. and Regional Options] - [Date and Time]. z If the problem persists, the internal clock battery may need to be replaced. Contact Panasonic Technical Support (Î page 29). z When the computer is connected to LAN, check the date and time of the server. z The 2100 A.D. or later year will not be correctly recognized on this computer. [Executing Battery Recali- z The Battery Recalibration was canceled before Windows was shut down last time. bration] screen appears. To start up Windows, turn off the computer by the power button, and then turn on. Appendix 20