Panasonic EH-2S04-W EH-XC10 Operating Manual - Page 17
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English Problem Possible cause Using the soft brush does not remove my makeup. You did not remove makeup before using the soft brush, or you are using facial cleanser that does not remove makeup well. The quality or quantity of foam is poor. The warming makeup removal plate does not warm. There is too much or too little water. There is too much or too little facial cleanser. You are using a facial cleanser that does not foam well when using the recommended amount. The appliance was used outside of the recommended usage temperature range. Action If you are still wearing makeup, first remove the makeup using the warm makeup removal mode or remove eye makeup with your hands. Using a facial cleanser designed to remove makeup is also more effective when using the soft brush. Use the measuring cap to fill the correct amount of water. Adjust the amount of facial cleanser. Check the type of facial cleanser used. (See page 11.) Use the appliance at the recommended usage temperature (15 - 35 °C (59 - 95 °F)). If you use the silicone brush after brush Too much foam has accumulated in the facial cleansing, the rotation will be slow. cleanser compartment. Rinse the facial cleanser compartment with water. (See page 15.) If the problems still cannot be solved, contact the store where you purchased the unit or a service center authorized by Panasonic for repair. EH-XC10_AM.indb 17 17 2015/07/21 18:02:25