Panasonic EP30005KU EP30005KU Owner's Manual (English) - Page 39

What to do when a chair goes down for a store or a customer? Panasonic Real Pro Ultra Warranty Service If a Store or a Customer's Panasonic Massage Chair should need service, Customers may contact Panasonic directly via Panasonic's Toll Free Number for Service Contact (an information service, not an actual Panasonic Service Center) 877-Panafix, 24 hours a day, seven days a week. Customers must be prepared to give the model #, serial # and their address to the operator. The Massage Chair Specialist will arrange service or repair for the customer if the Chair is within warranty. The Massage Chair Specialist will give the Customer the name, address and phone number of the closest Authorized Service Center if the Chair is out of warranty. The Customer is responsible to make all the arrangements for service if the Chair is out of warranty. The following information pertains to New and Reconditioned (Demo) Massage Chair warranties and service. There are several areas which require clarification such as In-Home Service, valid geographical locations and defective parts (applies to the New Chair Warranty). How to read the hours on a chair: The remote control can be used to see how many hours are on the chair. Chairs are only covered under warranty by Panasonic up to 1,000 hours, so floor samples should be sold of between 600-800 hours. See page 31. 39