Panasonic KX-T0158 New Phone System Checklist - Page 2
Multiple Offices, Mobile Workers, Computer Telephony Integration Cti
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Finally, don't forget to take into account your installation and maintenance requirements. Solutions Now you are probably armed with a host of information about your existing system, along with some requirements for a replacement. Some of the technology areas that may provide you with a business advantage are discussed here. MULTIPLE OFFICES If your organization has more than one site, consider whether you can save money by routing calls between offices over a VPN (Virtual Private Network) on the Internet, rather than the PSTN. This can be a particular benefit if your offices are located internationally. This may require setting up VOIP trunks. MOBILE WORKERS If staff move around your site a lot, but need to stay in touch, then DECT wireless handsets may provide a big benefit, by allowing people to stay in contact while on the move. DECT wireless handsets for business offer all of the benefits of traditional desk phones, allowing access to voicemail and call transfers while away from the desk. COMPUTER TELEPHONY INTEGRATION (CTI) If your organization uses a Customer Relationship Manage- ment package (CRM) you can often make life simpler by integrating the telephone system with the application. This can allow calls to be made directly from your chosen application, which saves having the numbers stored in two places, and makes it much quicker to find contacts and place calls, through "click to dial" functionality. The above questions should get you off to a strong start with putting together a fundamental "requirements list" when you begin looking at potential solutions. FOR INFORMATION ON HOW TO BUY OR TO LEARN MORE, VISIT us.panasonic.com/ns ©2016 Panasonic Corporation of North America. All rights reserved. New Phone System Checklist_08/16