Panasonic KX-TG6844B KXTG6841 User Guide - Page 53

Troubleshooting

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Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit's AC adaptor, then reconnect the base unit's AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use Problem The handset does not turn on even after installing charged batteries. The unit does not work. I cannot hear a dial tone. The base unit beeps. Cause/solution R Place the handset on the base unit or charger to turn on the handset. R Make sure the batteries are installed correctly (page 10). R Fully charge the batteries (page 10). R Check the connections (page 10). R Unplug the base unit's AC adaptor to reset the unit. Reconnect the adaptor and try again. R The handset has not been registered to the base unit. Register the handset (page 35). R The base unit's AC adaptor or telephone line cord is not connected. Check the connections. R Disconnect the base unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your service provider/ telephone company. R New messages have been recorded. Listen to the new messages (page 41). Programmable settings Problem The display is in a language I cannot read. I cannot register a handset to a base unit. Cause/solution R Change the display language (page 14). R The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 35). Battery recharge Problem The handset beeps and/or flashes. Cause/solution R Battery charge is low. Fully charge the batteries (page 10). For assistance, please visit http://www.panasonic.com/help 53

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Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,
and then insert the batteries into the handset again.
General use
Problem
Cause/solution
The handset does not turn on
even after installing charged
batteries.
R
Place the handset on the base unit or charger to turn on
the handset.
The unit does not work.
R
Make sure the batteries are installed correctly (page 10).
R
Fully charge the batteries (page 10).
R
Check the connections (page 10).
R
Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R
The handset has not been registered to the base unit.
Register the handset (page 35).
I cannot hear a dial tone.
R
The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R
Disconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your service
provider/
telephone company.
The base unit beeps.
R
New messages have been recorded. Listen to the new
messages (page 41).
Programmable settings
Problem
Cause/solution
The display is in a language I
cannot read.
R
Change the display language (page 14).
I cannot register a handset to a
base unit.
R
The maximum number of handsets (6) is already
registered to the base unit. Cancel unused handset
registrations from the base unit (page 35).
Battery recharge
Problem
Cause/solution
The handset beeps and/or
flashes.
R
Battery charge is low. Fully charge the batteries (page 10).
For assistance, please visit http://www.panasonic.com/help
53
Useful Information