Panasonic KXTG6311 Expandable Cordless Phone/ans Sys - Page 48

Useful Information Problem The 2nd caller's information is not displayed during an outside call. Cause/solution L In order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your service provider/telephone company and subscribe to the desired service. After subscribing, you may need to contact your service provider/telephone company again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID). Answering system (KX-TG6322/KX-TG6323/KX-TG6324) Problem The unit does not record new messages. I cannot operate the answering system. I cannot operate the answering system remotely. Cause/solution L The answering system is turned off. Turn it on (page 32). L The message memory is full. Erase unnecessary messages (page 33). L The recording time is set to "Greeting only". Change the setting (page 37). L If you subscribe to the voice mail service, messages are recorded by your service provider/telephone company not your telephone. Change the unit's number of rings setting or contact your service provider/telephone company (page 36). L Someone is using the unit. Wait for the other user to finish. L A caller is leaving a message. Wait for the caller to finish. L The handset is too far from the base unit. Move closer. L You are entering the wrong remote access code. If you forgot the remote access code, store a new remote access code (page 35). L Press each key firmly. L The answering system is turned off. Turn it on (page 36). L You are using a rotary/pulse telephone. Try again using a touch-tone phone. 48 For assistance, please visit http://www.panasonic.com/help