Panasonic MC-UL915 MC-UL915 Owner's Manual (English, Spanish) - Page 64

Before Requesting Service, Problem, Possible Cause, Possible Solution - review

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BEFORE REQUESTING SERVICE WARNING Electrical Shock or Personal Injury Hazard Disconnect the electrical supply before servicing or cleaning the vacuum cleaner. Failure to do so could result in electrical shock or personal injury from vacuum cleaner suddenly starting. Review this chart to find do-it-yourself solutions for minor performance problems. Any service needed, other than those described in these Operating Instructions, should be performed by an authorized service representative. PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION Vacuum Cleaner won't run. 1. Unplugged at wall outlet. 2. Tripped circuit breaker/blown fuse at household service panel. 3. Thermal protector tripped. 4. Defective wall outlet. 1. Plug in firmly, turn on vacuum cleaner. 2. Reset circuit breaker or replace fuse. 3. Allow to cool 30-50 minutes and thermal protector will reset itself. 4. Check with a good appliance or lamp. Have outlet properly serviced. Poor job of dirt pick up 1. Full or clogged dust bin. 2. Worn agitator. 3. Clogged nozzle. 4. Clogged hose. 5. Hole in hose. 6. Broken belt 7. Motor protection system activated. 8. Dirty filters. 9. Dust bin not assembled correctly. 1. Empty dust bin. 2. Take to your nearest Panasonic Service Center. 3. Check for clogs. 4. Check for clogs. 5. Take to your nearest Panasonic Service Center. 6. Replace belt. 7. Check for clogs. 8. Clean or change primary filter and/or change exhaust filter. 9. Remove dust bin and reinstall. Light won't work. 1. Burned out light bulb. 1. Change light bulb. Agitator does not turn. 1. Carpet/Bare floor selector in Bare Floor position 2. Broken belt. 3. Tripped overload protector in nozzle. 4. Handle in full upright position. 1. Select CARPET position. 2. Replace belt. 3. Remove any items that may be caught or jammed, then reset. If vacuum cleaner starts and stops again, clean agitator and end caps, then reset. 4. Move handle from upright position. Air flow restricted with attachment use. Sound changes. 1. Tool use restricts air flow. 2. New carpet fuzz clogged air path. 1. Check tools for fuzz, lint, pet hair or other debris. 2. See CLOG REMOVAL section and clean hose. - 64 -

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- 64 -
BEFORE REQUESTING SERVICE
Review this chart to find do-it-yourself solutions for minor performance problems.
Any service needed, other than those described in these Operating Instructions,
should be performed by an authorized service representative.
WARNING
Electrical Shock or Personal Injury Hazard
Disconnect the electrical supply before servicing or cleaning the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury from vacuum
cleaner suddenly starting.
Vacuum Cleaner
1.
Unplugged at wall outlet.
1.
Plug in firmly, turn on vacuum
won’t run.
cleaner.
2.
Tripped circuit breaker/blown fuse
2.
Reset circuit breaker or replace
at household service panel.
fuse.
3.
Thermal protector tripped.
3.
Allow to cool 30-50 minutes and
thermal protector will reset itself.
4.
Defective wall outlet.
4.
Check with a good appliance or
lamp. Have outlet properly
serviced.
Poor job of dirt
1.
Full or clogged dust bin.
1.
Empty dust bin.
pick up
2.
Worn agitator.
2.
Take to your nearest Panasonic
Service Center.
3.
Clogged nozzle.
3.
Check for clogs.
4.
Clogged hose.
4.
Check for clogs.
5.
Hole in hose.
5.
Take to your nearest Panasonic
Service Center.
6.
Broken belt
6.
Replace belt.
7.
Motor protection system activated.
7.
Check for clogs.
8.
Dirty filters.
8.
Clean or change primary filter
and/or change exhaust filter.
9.
Dust bin not assembled
9.
Remove dust bin and reinstall.
correctly.
Light won’t work.
1.
Burned out light bulb.
1.
Change light bulb.
Agitator does not turn.
1.
Carpet/Bare floor selector in
1.
Select
CARPET
position.
Bare Floor position
2.
Broken belt.
2.
Replace belt.
3.
Tripped overload protector in
3.
Remove any items that may be
nozzle.
caught or jammed, then reset.
If
vacuum cleaner starts and stops
again, clean agitator and end caps,
then reset.
4.
Handle in full upright position.
4.
Move handle from upright position.
Air flow restricted
1.
Tool use restricts air flow.
1.
Check tools for fuzz, lint, pet
with attachment use.
hair or other debris.
Sound changes.
2.
New carpet fuzz clogged air path.
2.
See CLOG REMOVAL section
and clean hose.
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION