Panasonic NC-DG3000 Operating Instructions - Page 22

Troubleshooting Troubleshooting Before calling a service supplier, please check the following possible causes. If... White or glittering flakes floating in the hot water. Rough milky white substancess are adhered to inner container. Boiling sounds become louder. Possible cause How to fix ● The cause of this is "scale". (see P.20) It is not flakes of fluororesin. *Water with a large content of minerals in it such as mineral water or ionized water, is more likely to cause a scale or white layer in the hot water. ● Clean the inner container with a wet soft sponge. (See P.20) ● If the "scale" still remains, clean with citric acid. (See P.21) ● When "scale" adheres, boiling sounds become louder. Hot water has odors of chlorine. Hot water has an unpleasant odor. Hot water comes out by itself. ● Odors of chlorine remain depending on the amount of ● Press key to reduce the chlorine in tap water. chlorine. (See P.16) ● When the unit is new, resin used in the manufacturing process may give off a mild odor. This will disappear with use. ● If the unit is placed on surfaces such as a vinyl sheet, the odor may be carried over into the water. ● Water has been added above maximum water level. ● Lower the water level. Hot water does not flow out smoothly. Electric dispense ● The mesh filter may be clogged with "scale". (See P.20) ● When scale accumulates in the inner container and remaining hot water is low, hot water does not flow out smoothly. ● Immediately after boiling, hot water may not flow out smoothly. ● Clean the filter with a brush. ● If the "scale" cannot be removed, replace the filter (See P.23) Air dispense ● Rubber gaskets may be damaged. ● Replace gaskets. (See P.23) ● It is harder to dispense if the keep-warm temperature or water level is low. The indicator lights flash alternately. ● Overheating protection has been activated (See P.15) ● Add water and press key. ● The indicator lights may flash alternately by adding boiling water or the way the water is supplied. ● Press key. ● When the inner container is cleaned with citric acid, citric acid has built up on the bottom. ● Disconnect the plug, and stir the citric well to dispose. Hot water does not dispense. ● The automatic lock has been engaged. ● Press key. Electric dispense ● The Push plate lock lever is locked. ● Unlock the Push plate lock lever. Air dispense ● The lid is opened. ● Close the lid securely. ● If the problem is not fixed after checking the above possible causes, or if you think something is strange, disconnect the body plug from the unit. Wait at least 10 seconds and then re-connect the plug. ● The semi-transparent inner part inside the lid may become yellowish. This does not affect operation of the unit. ● The rattling noise in the lid is made by small ball-shaped components which prevent water from flooding out if the unit topples over. ● If the room temperature is very high, the outside of the main unit may reach about 120°F (50℃). The unit does not turn on. ● You poured in water directly from a tap. ● You put the unit on the sink. ● You turn the unit upside down with its bottom wet. ● It is broken if the electric components are immersed in water. Contact the store where you purchased the unit for repair. ● You washed the unit in water. The indicator lights flash alternately and H1 or H3 is displayed. ● This is malfunction of the sensor. ● Contact the stores where you purchased. 22 06_USA_OM_NC-DG3000_EN.indd 22 12/14/2558 BE 15:10