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Panasonic WV-SW395A Operating Instruction - Page 237

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23 Troubleshooting Symptom The auto mode (Off, home position, auto pan, preset sequence, auto track*, patrol**) of the camera changes. Cause/solution • Check the settings for the self return function. Reference pages 94 * SW396 SW395 SC386 SC385 ** SW396 SC386 Images cannot be saved on the SD memory card. • Is the SD memory card inserted correctly? Check if the SD memory card is inserted correctly. Failed to write/read data on the SD memory card. Live indicator lights red. SW396 SC385 SW172 SW395 SC384 ST165 SC386 SW175 ST162 • Is the SD memory card formatted? Format the SD memory card. • Isn't the write protect switch set to "LOCK"? When the write protect switch is set to "LOCK", available size/total size indication of the SD memory card to be displayed on "Remaining capacity" of the [SD memory card] tab will be "********KB/ ********KB". • Is "--------KB/--------KB" displayed on "Remaining capacity" of the [SD memory card] tab? Format the SD memory card. • Is any recognition error received when the "Diag." of "Mail notification" or "Panasonic alarm protocol notification" is used? Format the SD memory card. • Isn't the SD memory card out of order? There are limited times to overwrite on an SD memory card. When frequently overwritten, it may be at the end of product life. It is recommended to replace the SD memory card. Cannot transmit audio to the camera. • Are the microphone and the speaker connected correctly and firmly? Confirm that they are connected correctly and firmly. • Is the viewer software installed on the PC? Confirm that the viewer software "Network Camera View 4S" is installed. Audio is not output from other • Some of the i-PRO series products (such as a i-PRO series products (such network disk recorder or PC software package) may as a network disk recorder or not support "G.711". Set the audio encoding format PC software package). of the products to "G.726 (32 kbps)." Installation Guide 63 - 63 63 147 148 - Installation Guide 4 129 Operating Instructions 237

Section	Page
Table of Contents	5
1 Monitor images on a PC	9
1.1 Monitor images from a single camera	9
1.2 About the “Live” page	12
1.3 Monitor images from multiple cameras	19
2 Monitor images on a cellular phone/mobile terminal	20
2.1 Monitor images on a cellular phone	20
2.2 Monitor images on a mobile terminal	23
3 Record images on the SD memory card manually (SW396/SW395/SC386/SC385/SC384/SW175/SW172/ST165/ST162)	31
4 Action at an alarm occurrence	33
4.1 Alarm type	33
4.2 Action at an alarm occurrence	33
5 Transmit images onto an FTP server	35
5.1 Transmit an alarm image at an alarm occurrence (Alarm image transmission)	35
5.2 Transmit images at a designated interval or period (FTP periodic image transmission)	35
5.3 Save images on the SD memory card when images fail to transmit using the FTP periodic image transmission function (SW396/SW395/SC386/SC385/SC384/SW175/SW172/ST165/ST162)	36
6 Display the log list (SW396/SW395/SC386/SC385/SC384/SW175/SW172/ST165/ST162)	37
7 Playback of images on the SD memory card (SW396/SW395/SC386/SC385/SC384/SW175/SW172/ST165/ST162)	41
7.1 About the playback page	42
7.2 Download the images (When “H.264” is selected for “Recording format” of the SD memory card)	44
8 About the network security	46
8.1 Equipped security functions	46
9 Display the setup menu from a PC	47
9.1 How to display the setup menu	47
9.2 How to operate the setup menu	49
9.3 About the setup menu window	51
10 Configure the basic settings of the camera [Basic]	53
10.1 Configure the basic settings [Basic]	53
10.2 Configure the settings relating to the SD memory card [SD memory card] (SW396/SW395/SC386/SC385/SC384/SW175/SW172/ST165/ST162)	58
10.3 Access copy images saved on the SD memory card onto the PC [SD memory card images] (SW396/SW395/SC386/SC385/SC384/SW175/SW172/ST165/ST162)	65
10.4 Configure the settings relating to the logs [Log] (SW396/SW395/SC386/SC385/SC384/SW175/SW172/ST165/ST162)	73
10.4.1 How the logs and images are saved depending on the settings for “Alarm”	75
10.4.2 How the logs and images are saved depending on the settings for “Manual/Schedule”	76
10.4.3 How the logs and images are saved depending on the settings for “FTP error”	78
11 Configure the settings relating to images and audio [Image/Audio]	79
11.1 Configure the settings relating to the aspect ratio [JPEG/H.264]	79
11.2 Configure the settings relating to JPEG images [JPEG/H.264] (or [JPEG/MPEG-4])	80
11.3 Configure the settings relating to H.264 images [JPEG/H.264]	82
11.4 Configure the settings relating to MPEG-4 images [JPEG/MPEG-4] (SW396/SW395/SC386/SC385/SC384)	88
11.5 Configure the settings relating to the camera operations [Cam. Function]	94
11.6 Configure the settings relating to images and the preset positions [Image/Position]	98
11.6.1 Configure the settings relating to image quality (“Image adjust” setup menu) (SW396/SW395/SC386/SC385)	99
11.6.2 Configure the settings relating to image quality (“Image adjust” setup menu) (SC384/SW175/SW174W/SW172/ST165/ST162)	106
11.6.3 Set mask areas	111
11.6.4 Configure the settings relating to the preset positions (“Preset position” setup menu)	113
11.6.4.1 Register the preset positions	115
11.6.5 Configure the settings relating to the auto pan function (“Auto pan” setup menu) (SW396/SW395/SC386/SC385/SC384)	117
11.6.6 Configure the settings relating to patrol (“Patrol” setup menu) (SW396/SC386)	118
11.6.7 Configure the settings relating to auto track (“Auto track” setup menu) (SW396/SC386)	120
11.6.8 Configure the settings relating to direction (“Direction” setup menu) (SW396/SC386)	126
11.6.9 Configure the settings relating to the privacy zone (“Privacy zone” setup menu)	127
11.7 Configure the settings relating to audio [Audio]	129
12 Configure the multi-screen settings [Multi-screen]	132
13 Configure the alarm settings [Alarm]	134
13.1 Configure the settings relating to the alarm action [Alarm]	134
13.2 Configure the settings relating to the camera action on alarm occurrence [Alarm]	136
13.2.1 Configure the settings relating to Preset per sender (“Preset per sender” setup menu) (SW396/SC386)	138
13.3 Configure the settings relating to the alarm image [Alarm]	138
13.4 Configure the settings relating to H.264 recording [Alarm] (SW396/SW395/SC386/SC385/SC384/SW175/SW172/ST165/ST162)	140
13.5 Configure the settings relating to the alarm output terminal [Alarm]	141
13.6 Change the AUX name [Alarm]	142
13.7 Configure the VMD settings [VMD area]	143
13.8 Configuration of the settings relating to the mail notification [Notification]	147
13.9 Configure the settings relating to Panasonic alarm protocol [Notification]	148
14 Configure the setting relating to the image recognition [Advanced func.]	152
14.1 Configure the settings relating to the XML notification [XML notification]	152
14.2 Configuration of the settings relating to the face detection [Face detection]	154
15 Configure the settings relating to the authentication [User mng.]	156
15.1 Configure the settings relating to the user authentication [User auth.]	156
15.2 Configure the settings relating to the host authentication [Host auth.]	157
15.3 Configure the settings relating to the priority stream [System]	158
16 Configure the settings of the servers [Server]	161
16.1 Configure the settings relating to the mail server [Mail]	161
16.2 Configure the settings relating to the FTP server [FTP]	162
16.3 Configure the settings relating to the NTP server [NTP]	163
17 Configuring the network settings [Network]	166
17.1 Configure the network settings [Network]	166
17.2 Configure the HTTPS settings	174
17.2.1 Generation of the CRT key (SSL encryption key)	175
17.2.2 Generation of the self-signed certificate (security certificate)	176
17.2.3 Generation of CSR (Certificate Signing Request)	178
17.2.4 Installation of the server certificate	179
17.2.5 Configuration of the connection protocol	180
17.3 Access the camera using the HTTPS protocol	181
17.3.1 Install the security certificate	181
17.4 Configure the settings relating to DDNS [DDNS]	191
17.4.1 Configuration of the DDNS service (Example of the “Viewnetcam.com” service)	192
17.4.2 When using the “Viewnetcam.com” service	193
17.4.3 Procedure to register information for the “Viewnetcam.com” service	194
17.4.4 Checking the information registered for the “Viewnetcam.com” service	195
17.4.5 When using “Dynamic DNS Update”	195
17.4.6 When using “Dynamic DNS Update(DHCP)”	196
17.5 Configure the settings relating to SNMP [SNMP]	196
17.6 Configure the settings relating to the FTP periodic image transmission [FTP img. trans.]	197
17.7 Configure the schedule settings of the FTP periodic image transmission [FTP img. trans.]	199
17.7.1 How to set the schedules	200
17.7.2 How to delete the set schedule	201
18 Use the camera on a wireless LAN [Wireless] (SW174W only)	202
18.1 Manually connecting the camera to a wireless LAN (manual settings) [Basic]	202
18.2 Connecting the camera to a wireless LAN with WPS (automatic settings) [Basic]	206
18.3 Using the camera's Wireless QoS [Basic]	210
18.4 Confirming the camera's wireless information [Status]	210
19 Configure the settings relating to the schedules [Schedule]	213
20 Maintenance of the camera [Maintenance]	216
20.1 Check the system log [System log]	216
20.2 Upgrade the firmware [Upgrade]	217
20.3 Check the status [Status]	218
20.4 Reset the settings/Reboot the camera [Default reset]	220
21 Using the CD-ROM	222
21.1 About the CD launcher	222
21.2 Installing Panasonic “IP Setting Software”	223
21.3 Installing the manuals	224
21.4 Installing the Viewer software	224
21.5 Configure the network settings of the camera using the Panasonic “IP Setting Software”	225
22 About the displayed system log	227
23 Troubleshooting	231

Match case Limit results 1 per page

Symptom

Cause/solution

Reference pages

The auto mode (Off, home

position, auto pan, preset

sequence, auto track*,

patrol**) of the camera

changes.

SW396

SW395

SC386

SC385

SW396

SC386

•

Check the settings for the self return function.

Images cannot be saved on

the SD memory card.

Failed to write/read data on

the SD memory card.

Live indicator lights red.

SW396

SW395

SC386

SC385

SC384

SW175

SW172

ST165

ST162

•

Is the SD memory card inserted correctly?

Check if the SD memory card is inserted correctly.

Installation Guide

•

Is the SD memory card formatted?

Format the SD memory card.

•

Isn’t the write protect switch set to “LOCK”?

When the write protect switch is set to “LOCK”,

available size/total size indication of the SD memory

card to be displayed on “Remaining capacity” of the

[SD memory card] tab will be “********KB/

********KB”.

•

Is “--------KB/--------KB” displayed on “Remaining

capacity” of the [SD memory card] tab?

Format the SD memory card.

•

Is any recognition error received when the “Diag.” of

“Mail notification” or “Panasonic alarm protocol

notification” is used?

Format the SD memory card.

147

148

•

Isn’t the SD memory card out of order?

There are limited times to overwrite on an SD

memory card. When frequently overwritten, it may

be at the end of product life. It is recommended to

replace the SD memory card.

Cannot transmit audio to the

camera.

•

Are the microphone and the speaker connected

correctly and firmly?

Confirm that they are connected correctly and firmly.

Installation Guide

•

Is the viewer software installed on the PC?

Confirm that the viewer software “Network Camera

View 4S” is installed.

Audio is not output from other

i-PRO series products (such

as a network disk recorder or

PC software package).

•

Some of the i-PRO series products (such as a

network disk recorder or PC software package) may

not support “G.711”. Set the audio encoding format

of the products to “G.726 (32 kbps).”

129

Operating Instructions

237

23 Troubleshooting