Philips 329M1RV User manual - Page 35

10. Troubleshooting & FAQs application may result in severe "burn-in" or "after-image" or "ghost image" symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty. Image appears distorted. Text is fuzzy or blurred. • Set the PC's display resolution to the same mode as monitor's recommended screen native resolution. Green, red, blue, dark, and white dots appears on the screen • The remaining dots are normal characteristic of the liquid crystal used in today's technology, Please refer the pixel policy for more detail. * The "power on" light is too strong and is disturbing • You can adjust "power on" light using the power LED Setup in OSD main Controls. For further assistance, refer to the Service contact information listed in Regulation & Service Information Manual and contact Philips customer service representative. * Functionality different according to display. Audio problem No sound • Check if audio cable is connected to PC and monitor correctly. • Ensure audio is not muted. Press OSD "Menu", select "Audio" then "Mute". Check it on "Off" position. • Press "Volume" in OSD main control to adjust the volume. 10.2 General FAQs Q1: When I install my display what should I do if the screen shows 'Cannot display this video mode'? Ans.: Recommended resolution for this display: 3840 X 2160 . • Unplug all cables, then connect your PC to the display that you used previously. • In the Windows Start Menu, select Settings/Control Panel. In the Control Panel Window, select the display icon. Inside the display Control Panel, select the 'Settings' tab. Under the setting tab, in box labelled 'desktop area', move the sidebar to 3840 X 2160 pixels. • Open 'Advanced Properties' and set the Refresh Rate to 60 Hz, then click OK. • Restart your computer and repeat step 2 and 3 to verify that your PC is set at 3840 X 2160 @ 60 Hz. • Shut down your computer, disconnect your old display and reconnect your Philips LCD display. • Turn on your display and then turn on your PC. Q2: What is the recommended refresh rate for LCD display? Ans.: Recommended refresh rate in LCD displays is 60 Hz, In case of any disturbance on screen, you can set it up to 75 Hz to see if that removes the disturbance. Q3: What are the .inf and .icm files? How do I install the drivers (.inf and .icm)? Ans.: These are the driver files for your monitor. Your computer may ask you for monitor drivers (.inf and .icm files) when you first 33