Philips 349X7FJEW User manual - Page 32

8. Troubleshooting & FAQs • Failure to activate a screen saver, or a periodic screen refresh application may result in severe "burn-in" or "after-image" or "ghost image" symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty. Image appears distorted. Text is fuzzy or blurred. • Set the PC's display resolution to the same mode as monitor's recommended screen native resolution. Green, red, blue, dark, and white dots appears on the screen • The remaining dots are normal characteristic of the liquid crystal used in today's technology, Please refer the pixel policy for more detail. Audio problem No sound • Check if audio cable is connected to PC and monitor correctly. • Ensure audio is not muted. Press OSD "Menu", select "Audio" then "Mute". Check it on "Off" position. • Press "Volume" in OSD main control to adjust the volume. 8.2 General FAQs Q1: When I install my monitor what should I do if the screen shows 'Cannot display this video mode'? Ans.: Recommended resolution for this monitor: 3440 x 1440 @ 60 Hz. • Unplug all cables, then connect your PC to the monitor that you used previously. • In the Windows Start Menu, select Settings/Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labelled 'desktop area', move the sidebar to 3440 x 1440 pixels. • Open 'Advanced Properties' and set the Refresh Rate to 60 Hz, then click OK. • Restart your computer and repeat step 2 and 3 to verify that your PC is set at 3440 x 1440 @ 60 Hz. • Shut down your computer, disconnect your old monitor and reconnect your Philips monitor. • Turn on your monitor and then turn on your PC. Q2: What is the recommended refresh rate for monitor? Ans.: Recommended refresh rate in monitors is 60 Hz, In case of any disturbance on screen, you can set it up to 75 Hz to see if that removes the disturbance. Q3: What are the .inf and .icm files on the user manual? How do I install the drivers (.inf and .icm)? Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers. Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor. Q4: How do I adjust the resolution? Ans.: Your video card/graphic driver and monitor together determine the available resolutions. You can select the desired resolution under Windows® Control Panel with the "Display properties". 30