Philips 46PFL3608 User manual - Page 50

50 English Troubleshooting If the unit does not perform properly when operated as instructed in this User Manual, check the following Troubleshooting tips and all connections once before calling for service. Power No power • Make sure the AC power cord is plugged in. • Make sure that the AC outlet supplies the proper voltage, plug another electrical appliance into the AC outlet to ensure that the AC outlet operates normally. • If a power failure occurs, unplug the AC power cord for 1 minute to allow the unit to reset itself. Remote Control buttons do not work. • Press only one button at a time. Do NOT press more than one button at the same time. • Ensure that no buttons on the remote control are depressed and move freely. Universal remote control does not work properly. • Refer to the user manual of the universal remote control for the Philips code. Picture Power is ON but no screen image. • Check whether the connection of the antenna, cable receiver or satellite box is connected correctly. • Check whether all the cables to the unit are connected to the correct Output jack of your device like Blu-ray / DVD recorder. • Make sure that the selected Input mode is connected to the working Input jack. • Check if your computer is NOT in sleep mode when the Input mode of this unit is in PC mode. Tap any key on the keyboard to wake up your computer. • Check if the correct input mode is selected by pressing SOURCE. No color • View other TV channels. The problem might be limited to the broadcasting station or weak signal strength. • Adjust Color in Picture settings. ➟ p.27 Picture poor, sound OK • Electrical interference from nearby appliances may affect picture quality when viewing an off-the-air low power NTSC analog broadcast signal. • Adjust Contrast and Brightness in Picture settings. ➟ p.27 • View other TV channels. The problem might be limited to the broadcasting station or weak signal strength. • For the best picture quality, watch "High Definition" wide screen programs. If the HD content is not available, watch "Standard Definition" programs instead. You see noise or trash on the screen. • When the capabilities of the unit exceed the capabilities of the Digital broadcasting, the signal will be increased to match the capabilities of the display of the unit. This may cause noise or trash. When viewing an off-the-air low power NTSC Analog broadcast signal may show noise or trash on the screen. Unusual picture appears and the TV does not operate. • Press the power button first. If it does not solve, follow the procedure below. 1 Press the buttons on the remote control in the order shown below. ► ▲ ▼ 2 Unplug the AC power cord once, and wait for 1 minute, and then plug it in again. Picture & Sound No picture or sound • Check if the Power is on. • Check whether all the cables to the unit are connected to the correct Output jack of your device like Blu-ray / DVD recorder. • View other TV channels. The problem might be limited to the broadcasting station or weak signal strength. • Unplug the AC power cord and wait for about 1 minute, then plug the AC power cord and Turn On the unit again. • Check whether the connection of the Antenna or Cable / Satellite set-top box is connected correctly. • Make sure that the selected Input mode is connected to the working Input jack. • Check if your computer is NOT in sleep mode when the Input mode of this unit is in PC mode. Tap any key on the keyboard to wake up your computer. • Make sure that the sound is not muted. Press (MUTE) so that the volume bar and current volume level will appear on the TV screen. • Make sure that the volume is NOT set to 0 or . If so, use VOL + / − to adjust to the desired volume. • Make sure that the headphone is NOT connected to the Headphone Audio Output jack. • Make sure that the TV speakers is NOT set to Off. Adjusted Picture or Sound settings are not effective every time the unit is turned On. • You must set to Home in Location. ➟ p.35 Otherwise, the settings you adjusted will not be memorized after the unit goes into Standby mode. You see a distorted picture or hear an unusual sound. • You may be getting NTSC TV signal (not HDTV signal) interference from electrical appliances, automobiles, motorcycles or fluorescent lights. • Try moving the unit to another location to see if this is the cause of the problem. Ghosts, lines or streaks in picture. • Electrical interference from nearby appliances may affect picture quality when viewing an off-the-air low power NTSC analog broadcast signal. • View other TV channels. The problem might be limited to the broadcasting station or weak signal strength. Sound No sound, distorted sound or incorrect Audio Sound is heard when using the HDMI-DVI connections. • Make sure that the Analog Audio signals from the HDMI-DVI device are connected to the Analog Audio Input L/R jacks. • When using Component Analog Video, Composite Analog Video or PC VGA Video make sure that the Analog Audio (L/R) connectors are mounted into the Audio (L/R) Input jacks. Sound poor, picture OK • View other TV channels. The problem might be limited to the broadcasting station or weak signal strength. • Check if the audio cable is connected incorrectly. You switch to a different Input and the volume changes. • This unit will memorize the volume level from the last time you adjusted it. • If the volume of the sound from another device is higher or lower, then the loudness will change. • Make sure Auto volume leveling is set to On. ➟ p.29 Child and Rating Lock Forgotten PIN code. • Enter "0711" to clear your password. Screen You switch to a different Input and the screen size changes. • This unit will memorize the viewing mode from the last time you used the particular input modes. The display image does not cover the entire screen. • If you are using the unit as a PC monitor, make sure that Horizontal position and Vertical position in Picture are set correctly. ➟ p.27 • If you are watching TV or using the Composite Video, Component Video or HDMI with 480i Input, press screen modes. FORMAT repeatedly to switch various Different color marks on the TV screen. • View other TV channels. The problem might be limited to the broadcasting station, missing data or pixelation. Captions Captions are displayed as a white box. No caption is displayed in the closed caption-supported program. • Interference from buildings or weather conditions may cause captioning to be incomplete if watching Analog TV (NTSC) signals. • Broadcasting station may shorten the program to insert advertisements. The closed caption decoder cannot read the information of the shortened program. • Captions that are delayed a few seconds behind the actual dialog are common for live broadcasts. Most captioning production companies can display a dialog to maximum of 220 words per minute. If a dialog exceeds that rate, selective editing is used to insure that the captions remain up-to date with the current TV screen dialog. Black box is displayed on the TV screen. • The text mode is selected for caption. Select CC-1, CC-2, CC-3, or CC-4.