Philips 50PFL5766 Hook Up Guide - Page 4

Troubleshoot for Google Duo Problem USB camera does not work Other party cannot hear anything (My microphone does not work) I cannot hear other party (Speaker does not work) Tip • Check if USB camera supports Android 9.0 or later. (May be listed on USB camera packaging or manufacturer's website) • Check if USB camera is connected to the TV. • Turn off the TV and disconnect/reconnect USB camera. Turn the TV back on and reopen the Duo app. • If issues remain, please visit the Duo support page and check the Troubleshoot section. (https://support.google.com/duo) • Check if USB camera has a built-in mic and supports Android 9.0 or later. (May be listed on USB camera packaging or manufacturer's website) • Check if your microphone is muted. (Please unmute if so) • Check if USB camera is connected to the TV. • Turn off the TV and disconnect/reconnect USB camera. Turn the TV back on and reopen the Duo app. • If issues remain, please visit the Duo support page and check the Troubleshoot section. (https://support.google.com/duo) • Check if the volume of the TV is muted or very low. (Please unmute or turn the volume up if so) • Check if USB camera is connected to the TV. • Turn off the TV and disconnect/reconnect USB camera. Turn the TV back on and reopen the Duo app. • If issues remain, please visit the Duo support page and check the Troubleshoot section. (https://support.google.com/duo) 4