Philips DCM109 User manual - Page 24

12 Troubleshooting Warning • Never remove the casing of this apparatus. To keep the warranty valid, never try to repair the system yourself. If you encounter problems when using this apparatus, check the following points before requesting service. If the problem remains unsolved, go to the Philips web site (www. philips.com/welcome). When you contact Philips, ensure that the apparatus is nearby and the model number and serial number are available. No power • Ensure that the AC power plug of the unit is connected properly. • Ensure that there is power at the AC outlet. • As a power-saving feature, the unit switches off automatically 15 minutes after track play reaches the end and no control is operated. No sound or poor sound No sound or poor sound • Adjust the volume. • Disconnect the headphones. • Check that the speakers are connected correctly. • Check if the stripped speaker wires are clamped. Left and right sound outputs reversed • Check the speaker connections and location. No response from the apparatus • Disconnect and reconnect the AC power plug, then turn on the system again. • As a power-saving feature, the system switches off automatically 15 minutes after track play reaches the end and no control is operated. Remote control does not work • Before you press any function button, first select the correct source with the remote control instead of the main unit. • Reduce the distance between the remote control and the unit. • Insert the battery with its polarities (+/- signs) aligned as indicated. • Replace the battery. • Aim the remote control directly at the sensor on the front of the unit. No disc detected • Insert a disc. • Check if the disc is inserted upside down. • Wait until the moisture condensation at the lens has cleared. • Replace or clean the disc. • Use a finalized CD or correct format disc. Cannot display some files in USB device • The number of folders or files in the USB device has exceeded a certain limit. This phenomenon is not a malfunction. • The formats of these files are not suppor ted. USB device not supported • The USB device is incompatible with the unit. Try another one. Poor radio reception • Increase the distance between the unit and your TV or VCR. • Fully extend the FM antenna. Timer does not work • Set the clock correctly. • Switch on the timer. Clock/timer setting erased • Power has been interrupted or the power cord has been disconnected. • Reset the clock/timer. 24 EN