Philips DVD751AT User manual - Page 34

Before requesting service If it appears that the DVD-Video player is faulty, first consult this checklist. It may be that something has been overlooked. Under no circumstances attempt to repair the system yourself; this will invalidate the warranty. Look for the specific symptom(s).Then perform only the actions listed to remedy the specific symptom(s). Symptom Remedy No power Make sure the mains cord (AC) is properly connected. Check if there is power at the AC outlet by plugging in another appliance. No picture Check if the TV is switched on. Check the video connection. Distorted picture Check the disc for fingerprints and clean with a soft cloth, wiping from center to edge. Sometimes a small amount of picture distortion may appear .This is not a malfunction. Completely distorted picture or no color with player menu. If the picture is distorted completely or if the picture rolls vertically, make sure the NTSC/PAL setting at the DVD player matches the video signal of your television. If your TV video signal is NTSC, select the NTSC setting at the DVD player. If your video signal is PAL, select the PAL setting - see NTSC/PAL SETTINGS. Distorted or Black/White picture with DVD or The disc format does not match your TV's video signal (PAL/NTSC). Video CD. No sound Check audio connections. If you are using a HiFi amplifier, try another sound source. Distorted sound from HiFi amplifier. Check to make sure that no audio connections are made to the amplifier phono input. No audio at digital output. Check the digital connections. Check the settings menu to make sure the digital output is set to ALL or PCM. Check if the audio format of the selected audio language matches your receiver capabilities. Disc can't be played. Ensure the disc label is facing up. Clean the disc. Check if the disc is defective by trying another disc. Check to see if the disc is defective, badly scratched or warped (not flat) No return to start-up screen when disc is removed. Reset by switching the player off, then on again. Check to see if the program requires another disc to be loaded. The player does not respond to the remote control. Aim the remote control directly at the sensor on the front of the player. Remove any obstacles between the player and the remote control. Inspect or replace the batteries in the remote control. Buttons do not work. In order to completely reset the player, unplug the AC cord from the AC outlet. Player does not respond to all operating commands during playback. Operations are not permitted by the disc. Refer to the instructions of the disc. DVD-Video player cannot read CDs/DVDs Use a commonly available cleaning CD/DVD to clean the lens before correctly taking the DVD-Video player to be repaired. 34 BEFORE REQUESTING SERVICE