Philips HDP1690 User manual - Page 39
Troubleshooting
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Troubleshooting Power Cycling If a problem occurs that cannot be corrected with the instructions in this user manual (see also the help below), follow the steps given here. 1 Switch the device off using the on/off key on the panel control. 2 Wait at least ten seconds. 3 Switch the device on using the on/off key on the panel control. 4 If the problem repeats, please contact our technical customer service or your retailer. Problems Solutions The projector cannot be switched on • Disconnect and Connect the power supply cable and try again. The projector cannot be switched off • Disconnect the power supply cable. No sound • check that the speaker is activated (Settings /Sound setting/Speaker). • Adjust the volume using the / key on the remote control. No sound from the external connected device • Check the cables to the external device • Set the volume on the external device • Only the original cables from the device manufac- turer may function No sound from DVB-T program or external HDMI out- • Set the audio setting to Multichannel (Raw data) & put device. Stereo (PCM). No sound when you connect your computer via HDMI • Check that the sound is activated on the computer. cable Video display problem when the source is a 3D signal from a DVD player. • Check that the 3D mode is activated on the projector. • If the DVD player is connected to the projector via HDMI, use any of the HDMI sockets. Only the initial screen appears and not the image from • Check if the cables are connected to the right sock- the external device ets. • Please check that the external device is switched on • Check if the video output of the external device is switched on. • Check that the HDMI source selected on the user interface corresponds to HDMI connector where the external device is connected. Only the initial screen appears and not the image from • Please check that the VGA-output of the computer the connected computer is switched on. • Check if the resolution of the computer is set to 1280*800(for VGA connection) or 1080P(for HDMI connection). Service 39