Philips HX5351 User manual - Page 13

ENGLISH 13 Problem The Sonicare toothbrush does not work I feel a tickling sensation when I use Sonicare. The brush head rattles when I use Sonicare The brush head chatters against my teeth. Brushing seems less powerful. Troubleshooting If you are unable to solve your problem by means of the troubleshooting guide below, please contact our Customer Service Center at 1-800-6827664(in North America), or the Philips Customer Care Center in your country. Solution Recharge your Sonicare overnight, ensuring that it is not plugged into an electrical outlet controlled by a light switch. Make sure the brush head is attached correctly. You may experience a slight tickling/tingling sensation when using Sonicare for the first time. As you become accustomed to brushing with Sonicare this sensitivity will diminish. Sonicare should produce a gentle hum during operation.Tightening the brush head nut can eliminate excessive rattling. If rattling does not stop, you may need to replace the brush head. Make sure that the travel cap has been removed. This can be avoided by keeping the brush head properly oriented, with the brush head placed on the gumline at an angle of 30 to 40 degrees. The handle may need recharging. The Easy-start feature may be on and needs to be shut off (see chapter "Using the appliance") You may need to clean your brush head. You may need to replace your brush head. 4235.020.1537.5.indd 13 10-12-09 21:43