Philips ID9370B User manual - Page 25

Troubleshooting EN Troubleshooting of the phone Please refer to the following website for more information on Philips web support: www.philips.com/support Problem Causes Solution The icon is not blinking when the handset is placed on the base • Bad battery contact • Dirty contact • Battery is full • Move the handset slightly • Clean the battery contact with a cloth moistened with alcohol • No need to charge No dialling tone • No power • Batteries are empty • You are too far from the base station • Check the connections. Reset the phone: unplug and plug back in the mains • Charge the batteries for at least 24 hours • Move closer to the base station Poor audio quality • Wrong line cable • Line adaptor (when needed) is not connected to the line cord • You are too far from the base station • Use the line cable provided • Connect the line adaptor (when needed) to the line cord • Move closer to the base station The icon is blinking • The base station is too close to electrical appliances, reinforced concrete walls or metal doorframes • Handset is not registered to the base station • You are too far from the base station • Move the base station at least one metre away from any electrical appliances • Register the handset to the base station • Move closer to the base station 25